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citizenM San Francisco Union Square

4.0 star property
Central hotel with a restaurant connected to a rail/subway station in San Francisco

Choose dates to view prices

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Daily buffet breakfast (USD 22 per person)
Building design
Lobby sitting area
Business center
Located in the heart of San Francisco, citizenM San Francisco Union Square offers a modern urban retreat. Enjoy meals at canteenM, a 24-hour gym, and a business center. The hotel provides free WiFi and multilingual staff, praised by guests for the convenient location.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(281 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Pillowtop bed
Premium bedding
Hair dryer
Hydromassage showerhead
Rainfall showerhead
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles
  • Oracle Park - 2 min drive - 1.4 miles
  • Pier 39 - 4 min drive - 2.0 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪King of Thai Noodle House - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪John's Grill - ‬1 min walk

About this property

citizenM San Francisco Union Square

Upscale hotel near Moscone Convention Center
Near Union Square and San Francisco Museum of Modern Art, citizenM San Francisco Union Square provides a coffee shop/cafe, a 24-hour gym, and a 24-hour business center. Be sure to enjoy a meal at canteenM, the on-site restaurant. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Coffee/tea in the lobby, smoke-free premises, and a front-desk safe
  • A 24-hour front desk, a water dispenser, and multilingual staff
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 195 rooms include comforts such as premium bedding and iPads, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much is parking at citizenM San Francisco Union Square?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM San Francisco Union Square?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Union Square, this hotel is within a 5-minute walk of Westfield San Francisco Centre and Union Square. Moscone Convention Center and San Francisco Museum of Modern Art are also within 15 minutes. Market St & 4th St Stop and Powell St & O'Farrell St Stop are within a 2-minute walk.

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Reviews

citizenM San Francisco Union Square Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.8

Property conditions & facilities
Rating 10 - Excellent. 1113 out of 1402 reviews
Rating 8 - Good. 212 out of 1402 reviews
Rating 6 - Okay. 43 out of 1402 reviews
Rating 4 - Poor. 18 out of 1402 reviews
Rating 2 - Terrible. 16 out of 1402 reviews

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all the way around! Will definitely stay here again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Keaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Oct 2025

8/10 Good

Jagruti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
CitizenM is the best place to stay in the world
Stayed 2 nights in Oct 2025

10/10 Excellent

Amela

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was excellent! Room was clean, quiet and we had the best view of the city. Cafe latte was the best that I ever had!!! Staff is super friendly. Would definitely stay there when visiting SF>
Stayed 2 nights in Oct 2025

10/10 Excellent

Graciela

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay!
Stayed 4 nights in Aug 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 1 night in Oct 2025

10/10 Excellent

Syamsul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice amenities!
Stayed 3 nights in Aug 2025

10/10 Excellent

Gurjiv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Thiago

Liked: Staff & service
The property and the limited food options on the menu are average, but the staff is amazing and makes up for every downside. I loved my stay and would go back many times because the people there made me feel at home.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The rooms don’t feel as small as they actually are and are quite cozy.
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, lovely breakfast, big bed and perfect pillows!
Stayed 4 nights in Jul 2025

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jade

Liked: Cleanliness
awesome. i stay here everytime im in town
Stayed 1 night in Sep 2025

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here and would stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness
Trendy, great location, wonderful staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, cool, trendy rooms, perfect for 2 of us, staff were fantastic & the location was perfect for everything we wanted to do
Stayed 4 nights in Jul 2025

10/10 Excellent

Justin Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room & great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities
Stayed 4 nights in Jul 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was lovely and welcoming. The room was clean and of good size for two people for a few nights. The hotel is a 10 min walk from Union Square, 3 min walk from transport. The only negative was having the sink in the bedroom.
Stayed 3 nights in Sep 2025

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. I like the roof bar. And very stunning design inside hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff. And the ease of checking in.
Stayed 3 nights in Aug 2025

10/10 Excellent

brandon marc

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property, felt like a japanese mini boutique hotel. Great staff and very hip. Accommodated us well and let us hold our luggage there afterwards til our flight home
Stayed 2 nights in Aug 2025

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