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citizenM San Francisco Union Square

Property class: 4

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Photo gallery for citizenM San Francisco Union Square

A buffet area with a variety of food items and condiments. - citizenM San Francisco Union Square (San Francisco)
A modern bar area with a colorful ceiling, wooden stools, and a bar counter. - citizenM San Francisco Union Square (San Francisco)
A modern building with a glass facade, large windows, and a prominent entrance with illuminated signage. - citizenM San Francisco Union Square (San Francisco)
A modern hotel room with a large window offering a city view, a neatly made bed, and a hanging light fixture. - citizenM San Francisco Union Square (San Francisco)
A modern hotel lobby with a variety of seating options, a fireplace, and decorative items on shelves. - citizenM San Francisco Union Square (San Francisco)
Near Union Square and San Francisco Museum of Modern Art, citizenM San Francisco Union Square provides a coffee shop/cafe, a 24-hour gym, and a 24-hour business center. Be sure to enjoy a meal at canteenM, the on-site restaurant. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a bar.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
  • Business services

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a red chair, a desk with a lamp, a TV, and a small bathroom.

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a large window offering a city view, a bed with white linens, and a modern pendant light.

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(13 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a wooden floor, a bed with white linens, a desk with a chair, and a headboard with a red accent.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Union Square neighborhood, citizenM San Francisco Union Square is connected to a rail/subway station. Ferry Building and Golden Gate Bridge are notable landmarks, and the area's natural beauty can be seen at San Francisco Bay and Golden Gate Park. Looking to enjoy an event or a game? See what's going on at Oracle Park or Chase Center. Visit our San Francisco travel guide
Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • A cityscape with prominent buildings, including a tall skyscraper, and a central plaza with benches and trees.
    Union Square
    2 min walk - 0.1 miles
  • A cityscape with tall buildings, a fountain, and a modern building with a circular design.
    Moscone Convention Center
    10 min walk - 0.5 miles
  • Westin St Francis Hotel Glass Elevators
    3 min walk - 0.2 miles
  • 450 Sutter Building
    6 min walk - 0.4 miles
  • Warfield Theatre
    7 min walk - 0.4 miles

Getting around

  • Market St & 4th St Stop
    2 min walk
  • San Francisco Station
    19 min walk
  • San Francisco Intl. Airport (SFO)
    28 min drive

Restaurants

  • The Cheesecake Factory
    3 min walk
  • Cable55
    3 min walk
  • Kin Khao
    2 min walk
  • Burger King
    1 min walk
  • Caffé Central
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 23.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23.50 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM San Francisco Union Square?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Union Square, this hotel is within a 5-minute walk of Westin St Francis Hotel Glass Elevators and Union Square. Moscone Convention Center and San Francisco Museum of Modern Art are also within 15 minutes. Market St & 4th St Stop and Market St & Stockton St Stop are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1162 out of 1473 reviews
Rating 8 - Good. 216 out of 1473 reviews
Rating 6 - Okay. 51 out of 1473 reviews
Rating 4 - Poor. 23 out of 1473 reviews
Rating 2 - Terrible. 21 out of 1473 reviews

Reviews

Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well designed compact rooms. Friendly staff. Enjoy my stay
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit small but overall staff is great. Not really any complaints. Would stay again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great value for money! Stayed in about a dozen all over the world. The standardization and the vybz and the service for the cost makes it a very repeatable offering.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, the view from our room amazing!! The vibes were vibing, will Definitely be coming back!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Ericson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Love the lobby area and bar vibe
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super, super nice and helpful! Room was really clean and nice. Definitely smaller and made to be efficiently spaced. It’s also pretty modern and would recommend for younger couples or solo. Bathroom has not much privacy but other than that great stay especially for the price!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly modern and impeccably maintained. This is our second time at the San Fran location, and it's the only place we'll stay. Room was perfect and the climate control was outstanding--- dead quiet and you didn't know it was even running. PLUS, the room has return ventilation which keeps everything fresh! The staff, as always, was amazing! Always saying hello, whether it's the bar tenders or the cleaning staff. We've made friends with the bar tenders--- just like the first time. They're just great people! The lounge and study area are super relaxing and beautiful! Highly recommend!
Stayed 10 nights in Aug 2026
Verified review

10/10 Excellent

Leyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and accommodating, breakfast was ok not a lot of options for my liking. Hotel overall is great.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you rent or have a car there is a parking garage right next to the CitizenM doors but it was $46 from 8:30pm-11:00am. Everything else was great! The bed was super comfortable and the shower was amazing. I loved the view and how the whole room was controlled by a tablet!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-planned hotel with convenient controls from the iPad located next to bed. Breakfast is great, but a bit expensive. Climate and lighting controls worked well. Free bottled water was nice, but a cup at the sink would be good for toothbrushing. The location is great for BART trains to SFO, Oakland, and Berkeley, as well as buses east to coast. The lounge is great for hanging out and recharging devices after checking out.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

DR Nathaniel

Liked: Cleanliness, staff & service
Great staff, great location, good food, fun smart controls in rooms
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Himani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, variety in breakfast choices. Rooms are tiny but cute!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Hunter

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, great lobby area!
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Clean room, kind helpful staff, convenient location.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay staff was friendly and helpful! Location was perfect!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Grace

Liked: Cleanliness, property conditions & facilities
Rooms were good, fast elevator, friendly staff.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Keaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Arlindo

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great room!!
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Ulgonda

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and in a great location. Would stay here again anytime.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Another great stay at CitizenM. I love everything about this hotel. The rooms, staff, location and food.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Sobhan

Liked: Cleanliness, amenities, property conditions & facilities
Room and service was great
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Jason

Liked: Staff & service, amenities, property conditions & facilities
Someone needs to step up their cleaning game. Hair in the refrigerator is gross... Cleaning corners matters... Stains on white sheets is gross... Also, the faucet should not shift when turning it on and off. Little things matter! But I do love the bed and pillows. And the staff is always great.
Stayed 4 nights in Jul 2026