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citizenM San Francisco Union Square

4.0 star property
Central hotel with a restaurant connected to a rail/subway station in San Francisco

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Lobby sitting area
Building design
Lobby sitting area
Daily buffet breakfast (USD 22 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Refrigerator
LED TV
Premium bedding
Pillowtop bed
Separate bedroom
Eco-friendly toiletries
Private bathroom
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles
  • Oracle Park - 2 min drive - 1.4 miles
  • Lombard Street - 4 min drive - 1.6 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Upscale hotel near Moscone Convention Center
Near Union Square and San Francisco Museum of Modern Art, citizenM San Francisco Union Square provides a coffee shop/cafe, a 24-hour gym, and a 24-hour business center. Be sure to enjoy a meal at canteenM, the on-site restaurant. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, coffee/tea in the lobby, and an elevator
  • Multilingual staff, coworking spaces, and a TV in the lobby
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 195 rooms include comforts such as premium bedding and iPads, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much is parking at citizenM San Francisco Union Square?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM San Francisco Union Square?

Check-out is at 11:00 AM. Late check-out is available for USD 69 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Union Square, this hotel is within a 5-minute walk of Westfield San Francisco Centre and Union Square. Moscone Convention Center and San Francisco Museum of Modern Art are also within 15 minutes. Market St & 4th St Stop and Powell St & O'Farrell St Stop are within a 2-minute walk.

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citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 990 out of 1235 reviews
Rating 8 - Good. 182 out of 1235 reviews
Rating 6 - Okay. 39 out of 1235 reviews
Rating 4 - Poor. 15 out of 1235 reviews
Rating 2 - Terrible. 9 out of 1235 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daren

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel!
Stayed 3 nights in May 2025

10/10 Excellent

Alexander Santos de la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to staying in San Francisco
Stayed 3 nights in May 2025

10/10 Excellent

Sze Wing

Liked: Cleanliness, amenities, property conditions & facilities
Clean, simple, had everything that we needed for a great price!
Stayed 3 nights in Jun 2025

10/10 Excellent

Renal

Clean, quiet and great customer service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Darnisha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel
Stayed 2 nights in May 2025

10/10 Excellent

Virinder Pal

Liked: Cleanliness, amenities, property conditions & facilities
Great room and environment. Good central location.
Stayed 3 nights in May 2025

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 3 nights in May 2025

10/10 Excellent

Mark

Liked: Amenities
Was a nice stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Evelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and modern hotel!
Stayed 4 nights in Jan 2025

10/10 Excellent

Pierce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, cleaning staff, and within walking distance of tasty food!
Stayed 4 nights in Apr 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff, cool concepts and good breakfast. The bed was really comfy and pillows really cozy
Stayed 1 night in Apr 2025

8/10 Good

Adia

Liked: Cleanliness, amenities, property conditions & facilities
This is a great property for solo travelers. The coffee in the morning was very good however I was not the biggest fan of the breakfast.
Stayed 4 nights in May 2025

10/10 Excellent

Renee Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great, love that the property has great security.
Stayed 4 nights in May 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and affordable stay with a very modern vibe. Rooms are small but are very well appointed
Stayed 2 nights in Apr 2025

10/10 Excellent

chasity

Liked: Cleanliness, amenities, property conditions & facilities
Great Clean room. views from the 12th floor were amazing. Staff was the best part. Great central location
Stayed 4 nights in May 2025

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy check in and check out. Location is okay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, public transportation is close by and the room is very comfortable for a couple or a solo traveler, it is also quiet. So you can rest very well after a very busy day. The service was very good too.
Stayed 3 nights in May 2025

10/10 Excellent

Mattea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect size for a solo traveler
Stayed 4 nights in May 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Always enjoy the aesthetics of the hotel & the staff is always nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ben

Liked: Amenities
The stay was amazing, staff was super helpful. Loved the tablet controls for the room as well as the lighting and mood settings
Stayed 1 night in Apr 2025

10/10 Excellent

Jinell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. Bed is comfortable, shower was perfect, and we liked the technology
Stayed 1 night in Mar 2025

10/10 Excellent

Emil

Liked: Amenities
The hotel was perfect for our needs at a reasonable price. Great location and parking next door. The staff was exceptionally helpful and very welcoming. The room is small but super efficient, clean, and a comfortable king bed. I loved the tablet that controls everything in the room. It was fun to use. I would highly recommend this hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at citizenM in San Francisco! The room was small but super cosy – perfect for relaxing after a long day out. The bed was so comfy, I slept like a baby. The staff were all really nice and welcoming, which made the whole experience even better. Would definitely stay here again, no doubt.
Stayed 1 night in May 2025

10/10 Excellent

Jordanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Very convenient location, so much to do within a mile radius!
Stayed 2 nights in Nov 2024