- Liked: Cleanliness, property conditions & facilities
The room was spacious and clean. Our balcony had a beautiful view of both the ocean and city in the room we stayed in. Staff was friendly, however, I asked several times for pool towels and never received them, despite them stating they would bring them. We just went and got them ourselves which is fine, but I was definitely a little annoyed. If they couldn’t get them or didn’t have time to, they should have just told us where we could get them ourselves when I initially asked. Also, they failed to tell us the elevators do not function without a room key and when we tried to get to our room, we thought the elevator was broken. We had to return to the front desk and ask how to get to our room and a helpful employee explained the process. Overall the hotel was great, but customer service could improve.