Ratings based on 1,993 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 27, 2024 on Expedia
No microwave in rooms but you can request one from the front desk. No room in the refrigerator to store leftovers they stock them with drinks and beers.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Outstanding staff ready to help with any need. Friendly and knowledgeable about the area surrounding the hotel. Looking forward to our return.
Comment from Hotel Management
Mar 27, 2024 by Hard Rock Team, Hotel Management
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!
by A verified traveler
Posted Mar 25, 2024 on Expedia
my bedsheets had stains on them. There was no soap or anything for the bathroom. There was arguing and fighting throughout the night in the hallway.
Comment from Hotel Management
Mar 27, 2024 by Hard Rock Team, Hotel Management
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Very beautiful and clean
Staff was amazing
Comment from Hotel Management
Mar 25, 2024 by Hard Rock Team, Hotel Management
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
by A verified traveler
Posted Mar 24, 2024 on Expedia
Always a pleasure staying at the hard rock 🌹
Comment from Hotel Management
Mar 25, 2024 by Hard Rock Team, Hotel Management
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
by A verified traveler
Posted Mar 24, 2024 on Expedia
Overall a nice hotel. My shower handle was loose and didn’t work well, but otherwise nice. They thought of everything, however mini bar and drinks in the room were crazy expensive. Pool was nice. Bar was mediocre. I didn’t eat at the restraunt, but heard good things
Comment from Hotel Management
Mar 25, 2024 by Hard Rock Team, Hotel Management
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
by A verified traveler from Yellow Springs
Posted Mar 21, 2024 on Expedia
Comment from Hotel Management
Mar 23, 2024 by Hard Rock Team, Hotel Management
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
by A verified traveler
Posted Mar 20, 2024 on Expedia
Great restaurants inside, nice pool and gym
Comment from Hotel Management
Mar 21, 2024 by Hard Rock Team, Hotel Management
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
by A verified traveler from San Bernardino
Posted Mar 19, 2024 on Expedia
Perfect spot if you’re interested in being in gaslamp area. The hotel is clean and luxurious. Staff is helpful.
Comment from Hotel Management
Mar 19, 2024 by Thank You for choosing the Hard Rock Hotel San Die, Hotel Management
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
by A verified traveler
Posted Mar 19, 2024 on Expedia
The Hard Rock Hotel Rocks!! The rooms were cool, with a great designing vibe! The pool and outdoor areas are very inviting and with great views of downtown and the bay!
Comment from Hotel Management
Mar 19, 2024 by Thank You for choosing the Hard Rock Hotel San Die, Hotel Management
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!