Verified
6/10 Okay
Christine
Jul 6, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at an Element property in another city before and had an amazing experience, so I was looking forward to this stay. This one is brand new and very clean, but overall, my stay was just okay.
The hotel is in a convenient location, especially if you have a car. They offer complimentary breakfast, plus coffee & tea throughout the day. It’s also pet friendly ($150 fee/stay).
That said, we stayed on the 2nd floor, and the tram is directly next to the hotel. We could see it from our window and were low enough to see the rail cables from bed when the tram passed. You can definitely hear it, so I’d recommend requesting a higher floor or a room away from the tram side if you’re sensitive to noise. I also believe there’s a laundry room on the same floor because we could hear the machines running.
Parking is available ($38/night), but it fills up later at night, and the remaining spots are limited and very compact.
The room itself was clean, but there were some poor design choices. The lamp next to the bed required standing up and reaching behind the bed to turn it on or off. The TV also kept turning off randomly during the day (maybe it was a cross-signal issue with another room).
The check-in experience wasn’t particularly warm. When I mentioned we prepaid for parking online, the associate made a face and asked how much I paid, but didn’t explain why.
Overall, it’s clean and convenient, but the noise, parking, room design, and service kept it from being great.
Christine
Stayed 2 nights in Jul 2026