4/10 Poor
Elizabeth
Traveled with family
Mar 25, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
I really like the room with the kitchenette, rooms were clean, bed was comfortable pillows were not. The man checking me in was matter of fact and argued about the room I requested when we went to the room and it wasn’t what I had paid for which was the 2 bed kitchenette and went back to the office to have it corrected. I requested service one day to have the trash emptied, bed made and fresh towels. Got back to the room late that night and nothing was done. Was on the phone requesting clean towels, toilet paper and trash bags so we could empty our trash. They said it was miscommunication, I’m assuming on their part since I was perfectly clear with what I was requesting. The next day was better with my request, however, kept leaving 2 bath towels with 3 people in the room. It was quit comical watching my husband dry off with a hand towel. The first time we stayed was excellent which is why we stayed again this time not so much! The location is convenient for me and the area was comfortable. I did see a homeless individual, however sadly that’s everywhere anymore. My first time the review would have been excellent this time unfortunately my experience was far from acceptable for what we pay for a room we hardly occupy. Hopefully if we choose to try again the service we receive will be more like the first stay then the second.
Elizabeth
Stayed 4 nights in Mar 2024