Sheraton San Diego Hotel and Marina

4.0 star property
Bayside San Diego hotel in Harbor Island with 6 restaurants

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Sheraton San Diego Hotel and Marina

Photo gallery for Sheraton San Diego Hotel and Marina

3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Deluxe Room, 1 King Bed, Balcony, Marina View (Tower) | Premium bedding, down comforters, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; American cuisine
Lobby
Combined shower/tub, free toiletries, hair dryer, bathrobes

Overview of Sheraton San Diego Hotel and Marina

7.8

Good

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in San Diego.

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • Hot TubHot TubHot Tub
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

1380 Harbor Island Dr, San Diego, CA, 92101
  • AirportSan Diego, CA (SAN-San Diego Intl.)11 min walk
  • Popular LocationB Street Cruise Ship Terminal4 min drive
  • Popular LocationUSS Midway Museum5 min drive
  • Popular LocationMarine Corps Recruit Depot9 min drive

Room options

Room, 1 King Bed (Mobility Accessible, Tub)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Bay View

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Bay View

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 47 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds (Hearing Accessible)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower (Balcony)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Tower (Lanai)

cleanliness

Highlights

Porch/lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Marina View

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 37 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed with Sofa bed

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 47 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower (Lanai)

cleanliness

Highlights

Porch/lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed with Sofa bed, Marina View

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed
  • 39 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Bedroom, Tower (Lanai)

cleanliness

Highlights

Porch/lanai
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 45 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Balcony)

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed
  • 56 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 Bedroom, Bay View (Balcony)

cleanliness

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
  • 64 sq m
  • Marina view
  • Sleeps 3
  • 1 Double Bed

Deluxe Room, 2 Double Beds, Bay View (Hearing Accessible)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Tower (Mobility Accessible, Tub)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Tower (Balcony)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Marina View

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Tower (Balcony)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Bay View, Tower

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 37 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Bay View (Balcony)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 37 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Mobility Accessible, Tub)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Marina View, Tower

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Marina view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Balcony, Marina View (Tower)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Tower

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 28 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Hearing Accessible)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

cleanliness

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

San Diego

Located on the waterfront, Sheraton San Diego Hotel and Marina is in Harbor Island, a neighborhood in San Diego with good airport proximity. B Street Cruise Ship Terminal and Port of San Diego are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Seaport Village and Fashion Valley Mall. USS Midway Museum and Waterfront Park are not to be missed. Discover the area's water adventures with scuba diving, snorkeling, and water skiing nearby, or enjoy the great outdoors with hiking/biking trails.

What's nearby

  • Port of San Diego - 4 min drive
  • B Street Cruise Ship Terminal - 4 min drive
  • USS Midway Museum - 5 min drive
  • San Diego Convention Center - 5 min drive
  • Marine Corps Recruit Depot - 9 min drive

Getting around

  • County Center - Little Italy Station - 3 min drive
  • San Diego Santa Fe Depot - 11 min drive
  • San Diego Intl. Airport (SAN) - 1 min drive

Restaurants

  • Stone Brewing - 12 min walk
  • Pacifica Breeze Cafe - 12 min walk
  • Urban Crave - 13 min walk
  • Phil's BBQ - 2 min drive
  • Prado at the Airport - 18 min walk

About this property

Sheraton San Diego Hotel and Marina

Hotel near USS Midway Museum
A free roundtrip airport shuttle, a marina, and a poolside bar are just a few of the amenities provided at Sheraton San Diego Hotel and Marina. Active travelers can enjoy cycling, boating, and sailing at this hotel. For some rest and relaxation, visit the 2 hot tubs. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature American cuisine and ocean views. Yoga classes are offered at the 24-hour gym; other things to do include kayaking and boat tours. In-room WiFi (surcharge), with speed of 50+ Mbps, is available to all guests, along with a grocery/convenience store and a terrace.
Additional perks include:
  • 3 outdoor pools with sun loungers and pool umbrellas
  • Bike rentals, self parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and a banquet hall
  • A 24-hour front desk, concierge services, and a reception hall
  • Guest reviews speak well of the helpful staff and proximity to the airport
Room features
All 1053 rooms have comforts such as premium bedding and air conditioning, in addition to perks like desk chairs and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with showers and shower/tub combinations
  • 55-inch HDTVs with Netflix, streaming services, and premium channels
  • Balconies or patios, wardrobes/closets, and heating

Languages

English, Filipino, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 5:00 AM to midnight
  • Self parking on site (USD 49 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bay Tower Lounge
  • Harbor and Vine
  • Harbor's Edge
  • Quinn's Ale House
  • Shoreline

Things to do

  • 2 spa tubs
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Boat
  • Boat tours
  • Kayaking
  • Motor boating
  • Personal motorized watercraft
  • Sailing
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Fenced pool
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 52 meeting rooms
  • Computer station
  • Conference center (14,874 square feet of space)

Outdoors

  • Beach towels
  • Firepit
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Limited room service

Outdoor space

  • Balcony/patio

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 11:30 AM and 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in

Renovations and closures

The property will be renovating from November 29 2023 to May 31 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Indoor pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 7:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton San Diego
San Diego Hotel Sheraton
San Diego Sheraton
San Diego Sheraton Hotel
Sheraton Hotel San Diego
Sheraton San Diego
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
The Sheraton San Diego Hotel And Marina
Sheraton San Diego Hotel

Frequently asked questions

Does Sheraton San Diego Hotel and Marina have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 7:00 AM–10:00 PM. The property will be renovating one of the pools from November 29 2023 to May 31 2024 (completion date subject to change).

Is Sheraton San Diego Hotel and Marina pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sheraton San Diego Hotel and Marina?

Self parking is available for USD 49 per night.

What time is check-in at Sheraton San Diego Hotel and Marina?

Check-in start time: 4 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 11:30 AM–7:00 PM for a fee.

What time is check-out at Sheraton San Diego Hotel and Marina?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Sheraton San Diego Hotel and Marina provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Sheraton San Diego Hotel and Marina located?

Located in Harbor Island, this hotel is within a 5-minute walk of San Diego Bay and Naval Base Coronado. USS Midway Museum and B Street Cruise Ship Terminal are also within 3 mi (5 km).

Sheraton San Diego Hotel and Marina Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1044 out of 2266 reviews" "
Rating 8 - Good. 471 out of 2266 reviews" "
Rating 6 - Okay. 304 out of 2266 reviews" "
Rating 4 - Poor. 229 out of 2266 reviews" "
Rating 2 - Terrible. 218 out of 2266 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

kenneth

Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
Stayed 1 night in Mar 2024

2/10 Terrible

Cesar

Traveled with family
Disliked: Amenities, property conditions & facilities
This property is under construction. Extra feels for parking.
Stayed 2 nights in Mar 2024

4/10 Poor

Carolyn

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
Stayed 3 nights in Mar 2024

6/10 Okay

Frances

Traveled with family
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jillian

Liked: Cleanliness
Disliked: Staff & service, amenities
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
Stayed 1 night in Mar 2024

6/10 Okay

Leng

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
I booked a reservation for two nights and wasn't told that it had included the overnight parking for each night I was there by the receptionist nor did they bring to my attention that I had two days worth of activities for my stay either. Instead they informed me about the things that were mentioned but failed to mention that I had them.
Stayed 2 nights in Mar 2024

2/10 Terrible

Cletis

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Maribeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the spectacular views
Stayed 1 night in Mar 2024

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the property, but was not told the pool area was all closed off and under construction. :( My only let down, otherwise, great hotel!!! Loved the distance from the pier, airport and zoo.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aurea

Liked: Cleanliness, staff & service
The water was shut off so we have to go to another sister hotel for lunch but I guess it was beyond their control!
Stayed 1 night in Mar 2024