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Hotel Villa Mercedes San Cristobal

4.0 star property
Travelers start their day with a hearty meal before exploring nearby attractions like Plaza 31 de Marzo, just steps from this welcoming property

Choose dates to view prices

Hotel Villa Mercedes offers a touch of luxury near the Mesoamerican Museum of Jade. Guests can savor breakfast or dinner at either of the two restaurants on the property, then relax with a peaceful walk through the garden to round out their day.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Suite with View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Double Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout drapes

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Suite Superior with View

1 bedroom, premium bedding, in-room safe, blackout drapes

Double Suite Superior with View

  • 27 sq m
  • Sleeps 3

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, blackout drapes

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Executive Room

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Double Room

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, premium bedding, in-room safe, blackout drapes

Grand Room

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Mobility Accessible

Standard Room, Mobility Accessible | View from room

Standard Room, Mobility Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free minibar items
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
Rainfall showerhead
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, in-room safe, blackout drapes

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.2 miles
  • Huitepec Ecological Reserve - 8 min walk - 0.5 miles
  • Santo Domingo Handicraft Market - 2 min drive - 1.4 miles
  • San Cristóbal de las Casas Cathedral - 3 min drive - 1.6 miles
  • Mesoamerican Museum of Jade - 3 min drive - 1.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

  • ‪Fragola - ‬3 min walk
  • ‪Wings Army - ‬8 min walk
  • ‪El 7 Mares - ‬5 min walk
  • ‪Domino's Pizza - ‬4 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk

About this property

Hotel Villa Mercedes San Cristobal

Upscale hotel near Santo Domingo Handicraft Market
Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on site, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self parking and extended parking
  • English breakfast (surcharge), a free area shuttle, and express check-out
  • Express check-in, 3 meeting rooms, and multilingual staff
Room features
All 83 rooms feature comforts such as premium bedding and bathrobes, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 km
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,408 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Is Hotel Villa Mercedes San Cristobal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes San Cristobal?

Check-out is at noon.

Where is Hotel Villa Mercedes San Cristobal located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo, and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km).

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Reviews

Hotel Villa Mercedes San Cristobal Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

9.0

Staff & service

9.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 158 out of 277 reviews
Rating 8 - Good. 81 out of 277 reviews
Rating 6 - Okay. 22 out of 277 reviews
Rating 4 - Poor. 7 out of 277 reviews
Rating 2 - Terrible. 9 out of 277 reviews

Reviews

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, quiet, comfortable. Nice restaurant and interesting fare. I’ve stayed here before and will stay here again!
Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025

8/10 Good

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
Stayed 2 nights in Jan 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Cecilia Garcia

Liked: Cleanliness, property conditions & facilities
Line
Stayed 6 nights in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marco A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

10/10 Excellent

EDITH ARACELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

6/10 Okay

Raudel

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

sergio a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron habitación con baño para discapacidad y al no requerirlo se vuelve incomodo El piso de duela no es silencioso
Stayed 1 night in Dec 2025

4/10 Poor

Miguel

Liked: Cleanliness, amenities
We arrived early, due to early flight arrival. We asked for an early registration and they did acommodate us around 12pm, instead of 3pm. They charge me $500 pesos, but the room was very old, looking not the quality I expected or shown by the pictures. Later on when we got our second room, that was beautiful and very clean and confy. I was under the inpresion that breakfast was included so we wen to the restaurant and left leaving only a tip after they asked for our room numbers. Then we left on a tour. An hour later I get a call from the receptionist stating that we didn't pay our restaurante bill. I told her that we were on tour and would return by 6pm and then I would immediately go pay. She responded very rudely that the bill needed to be paid by 3pm. I hung up. Then every day we would try to go into our rooms, the keys wouldn't work. The front desk receptionist said it was because our keys were exposed to our phone and that cause the info to be defeleted form the room key. I approached on the of the cleaning ladies and she told me that everyone was having that problem, that the hotel;s key system was not working properly. I din't link the fact that the receptionist tried to me me feel responsible for my room key not working. Other than that location, facilites, except for our first room were excellent.
Stayed 3 nights in Nov 2025

8/10 Good

EMILIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel para ir de trabajo o con la familia, super honestos, por error dejamos una billetera con tarjetas y credenciales y al darnos cuenta en un par de horas, al regresar la tenían en resguardo y en espera de que fuéramos por ella.
Stayed 1 night in Sep 2025

10/10 Excellent

Luis Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfaccion

muy bien!
Stayed 1 night in Sep 2025

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 1 night in Aug 2025

10/10 Excellent

JOSE ENRIQUE LOPEZ DE LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel en general Vale la pena
Stayed 2 nights in Jul 2025

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
La ubicación de la propiedad era conveniente
Stayed 1 night in May 2025

8/10 Good

LORENZO RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
Stayed 1 night in May 2025

6/10 Okay

Jessica Paola

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo bien, solo la recámara muy sucia
Stayed 1 night in Feb 2025

6/10 Okay

Jessica Paola

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bien, solo sucia la habitación
Stayed 1 night in Mar 2025

6/10 Okay

María Luisa

Liked: Cleanliness
La propiedad es linda, los cuartos son amplios y el restaurante ofrece un buen desayuno. Sin embargo, la habitación que me asignaron tenía dos camas, en lugar de una como la había solicitado y el agua caliente tardaba mucho en salir. El desayuno no está incluído en la tarifa normal
Stayed 3 nights in Feb 2025
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