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Hotel Sombra del Agua

3.5 star property
Hotel Sombra del Agua provides a peaceful sanctuary in Zona Centro where travelers can refresh with therapeutic massages and savor delicious meals

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Photo gallery for Hotel Sombra del Agua

Property amenity - Hotel Sombra del Agua (San Cristóbal de las Casas)
Restaurant - Hotel Sombra del Agua (San Cristóbal de las Casas)
Superior Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi - Hotel Sombra del Agua (San Cristóbal de las Casas)
Restaurant - Hotel Sombra del Agua (San Cristóbal de las Casas)
Exterior - Hotel Sombra del Agua (San Cristóbal de las Casas)
Located in Zona Centro, this tranquil retreat offers rejuvenating sports massages at the spa and a relaxing garden. Guests love the cooked-to-order breakfast, reliable high-speed WiFi, and the helpful staff that has impressed many previous visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hair dryer
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Family Room

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hair dryer
Cable channels
In-room safe
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Located in San Cristóbal de las Casas, Hotel Sombra del Agua is in the city center. The area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal, while Mesoamerican Museum of Jade and Regional Costume Museum are cultural highlights. Guests appreciate the hotel's central location. Visit our San Cristóbal de las Casas travel guide
Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • San Cristobal de las Casas Cathedral featuring heritage architecture and night scenes
    San Cristóbal de las Casas Cathedral
    2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade
    Mesoamerican Museum of Jade
    2 min walk - 0.1 miles
  • Plaza 31 de Marzo showing a church or cathedral and heritage elements as well as a small group of people
    Plaza 31 de Marzo
    3 min walk - 0.2 miles
  • Templo de Santo Domingo which includes heritage architecture and a church or cathedral
    Ex-Convent of Santo Domingo
    5 min walk - 0.3 miles
  • Handicrafts Market which includes markets and interior views
    Santo Domingo Handicraft Market
    7 min walk - 0.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    73 min drive

Restaurants

  • El Mezcalito
    1 min walk
  • Café Bar Revolución
    1 min walk
  • Casa Santa
    1 min walk
  • Tarumba Restaurant
    1 min walk
  • Via Vai Ristorante Lounge
    1 min walk

About this property

Hotel Sombra del Agua

Hotel located in Zona Centro
At Hotel Sombra del Agua, you can look forward to a garden, a bar, and a conference center. Free in-room WiFi and a restaurant are available to all guests.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and concierge services
  • A porter/bellhop, multilingual staff, and a reception hall
  • 1 meeting room, a front-desk safe, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 78 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 450 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Sombra del Agua pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel Sombra del Agua?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sombra del Agua?

Check-out is at noon.

Where is Hotel Sombra del Agua located?

Located in Zona Centro, this hotel is steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Museo de San Cristóbal and Plaza 31 de Marzo are also within 5 minutes.

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Reviews

Hotel Sombra del Agua Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 785 out of 1000 reviews
Rating 8 - Good. 158 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

Reviews

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near most major attractions in town, excellent staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy coming here. Great ambiance and excellent food in the restaurant.
Stayed 1 night in Jan 2026

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location & beautiful colonial building.
Stayed 2 nights in Nov 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, clean rooms , friendly staff, good food at Tarumba, and perfect location
Stayed 4 nights in Nov 2025

10/10 Excellent

Zayra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chiapas

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.
Stayed 5 nights in Jun 2025

10/10 Excellent

ABDUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

Stayed here for a few days and thought it was an excellent place in terms of location, style, and service. I would definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, very service minded staff
Stayed 2 nights in Jul 2025

10/10 Excellent

maria j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and the staff go beyond! I’ll stay here again!
Stayed 6 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, great location, was comfortable, and had everything I needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute hotel, excellent location and fantastic service. The food was also amazing. I will keep very good memories of this place and when I come back to San Cristobal I will definitely stay here.
Stayed 5 nights in Mar 2025

10/10 Excellent

DR JESUS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and high quality food
Stayed 3 nights in Mar 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!
Stayed 4 nights in Apr 2025

10/10 Excellent

cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was super helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, many options for dining, and night life
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in one of the suites, which was huge and had a fabulous terrace. Staff amazingly helpful and friendly. Short walk to the pedestrian street going through town, but not too noisy. Great restaurant in the hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel and excellent food

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.
Stayed 5 nights in Mar 2025

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from our trip this hotel has very friendly staff everyone greets you. The rooms are clean and hot water 👍 for showers. Walking distance to many places. The food was amazing.
Stayed 4 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort

Very good hotel!

This is a really good hotel. The staff is lovely and very helpful. Rooms are comfortable and very clean. We had a challenge working the tv and the safe in the room didn’t work, but in spite of that we would stay here again. The restaurant in the hotel is excellent!
Stayed 4 nights in Jan 2025