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Hotel Sombra del Agua

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Sombra del Agua

Smart TV
Superior Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board
Smart TV
Suite, 1 King Bed | Bathroom | Shower, free toiletries, hair dryer, towels
Restaurant
Located in Zona Centro, this tranquil retreat offers rejuvenating sports massages at the spa and a relaxing garden. Guests love the cooked-to-order breakfast, reliable high-speed WiFi, and the helpful staff that has impressed many previous visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
Cable/satellite channels
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
Cable/satellite channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
Cable/satellite channels
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Separate bedroom
Hair dryer
Private bathroom
Cable/satellite channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Family Room

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Hair dryer
Private bathroom
Cable/satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 7 min walk - 0.4 miles
  • Ciudad Cuauhtemoc - 13 min walk - 0.7 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolución - ‬1 min walk
  • ‪El Fogón de Jovel - ‬1 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk
  • ‪Casa Santa - ‬1 min walk

About this property

Hotel Sombra del Agua

Hotel located in Zona Centro
At Hotel Sombra del Agua, you can look forward to a garden, a bar, and a conference center. Free in-room WiFi and a restaurant are available to all guests.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), 1 meeting room, and a reception hall
  • Tour/ticket assistance, wedding services, and a 24-hour front desk
  • Concierge services, luggage storage, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 78 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with premium channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 450 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Sombra del Agua pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Sombra del Agua?

Hotel Sombra del Agua doesn't offer parking.

What time is check-in at Hotel Sombra del Agua?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sombra del Agua?

Check-out is at noon.

Where is Hotel Sombra del Agua located?

Located in Zona Centro, this hotel is steps from Mesoamerican Museum of Jade, San Cristóbal de las Casas Cathedral, and Museo de San Cristóbal. Church of San Nicolás and Plaza 31 de Marzo are also within 5 minutes.

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Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 776 out of 1000 reviews
Rating 8 - Good. 168 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 11 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zayra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.
Stayed 5 nights in Oct 2025

10/10 Excellent

Neda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and staff were kind and amazing. We will be back soon!
Stayed 6 nights in Sep 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding ceremony and dinner here and it was absolutely marvelous.
Stayed 1 night in Sep 2025

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 5 nights in Sep 2025

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 5 nights in Jun 2025

10/10 Excellent

ABDUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please with everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel!!!
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Heberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place I'm sure i will return.
Stayed 3 nights in May 2025

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, very service minded staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

Stayed here for a few days and thought it was an excellent place in terms of location, style, and service. I would definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! Just perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

maria j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and the staff go beyond! I’ll stay here again!
Stayed 6 nights in Apr 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.................
Stayed 1 night in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!
Stayed 4 nights in Apr 2025

10/10 Excellent

DR JESUS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and high quality food
Stayed 3 nights in Mar 2025

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