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Hotel Rocaval

4.0 star property
Discover an urban retreat where convenience meets relaxation - unwind with good food and great company.

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Photo gallery for Hotel Rocaval

Front of property - Hotel Rocaval (San Cristóbal de las Casas)
Junior Suite, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace - Hotel Rocaval (San Cristóbal de las Casas)
Daily cooked-to-order breakfast (MXN 160 per person) - Hotel Rocaval (San Cristóbal de las Casas)
Building design - Hotel Rocaval (San Cristóbal de las Casas)
Outdoor wedding area - Hotel Rocaval (San Cristóbal de las Casas)
Experience the vibrant energy of Hotel Rocaval, set in the heart of the business district. Enjoy a cup of coffee at the on-site cafe, explore Asian cuisine at Coreano Contem. Teddy's, and relax with free WiFi in your room or stroll through the garden. A shopping mall is conveniently located on site and guests can also unwind on a sunny day by spending time at either their playground or off-leash area.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Living area | 42-inch flat-screen TV with cable channels, TV

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Bungalow, Multiple Beds

Design Bungalow, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Design Bungalow, Multiple Beds

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed

  • Garden view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in San Cristóbal de las Casas, Hotel Rocaval is in the business district and near the airport. The area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal, while Amber Museum of Chiapas and Regional Costume Museum are cultural highlights. Visit our San Cristóbal de las Casas travel guide
Map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • San Cristobal de las Casas Cathedral featuring heritage architecture and night scenes
    San Cristóbal de las Casas Cathedral
    5 min drive - 1.6 miles
  • Mesoamerican Museum of Jade
    Mesoamerican Museum of Jade
    5 min drive - 1.6 miles
  • Grutas de San Cristóbal
    3 min walk - 0.2 miles
  • Arco de El Carmen & Centro Cultural El Carmen
    3 min walk - 0.2 miles
  • Huitepec Ecological Reserve
    8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    65 min drive

Restaurants

  • Fragola
    4 min walk
  • Wings Army
    7 min walk
  • Domino's Pizza
    2 min walk
  • El 7 Mares
    3 min walk
  • El huarachazo
    8 min walk

About this property

Hotel Rocaval

Upscale hotel in the business district
Consider a stay at Hotel Rocaval and take advantage of a terrace, a shopping mall on site, and a coffee shop/cafe. The on-site theme restaurant, Coreano Contem. Teddy´s, features Asian cuisine. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
Other perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and 3 meeting rooms
  • A 24-hour front desk, tour/ticket assistance, and smoke-free premises
Room features
All 95 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Balconies or patios, wardrobes/closets, and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping mall

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (1,270 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Rocaval pet-friendly?

Yes, Hotel Rocaval allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 1500 per night and a fee of MXN 350 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Rocaval?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Rocaval?

Check-out is at noon.

Does Hotel Rocaval provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–7:00 PM on request. A fee of MXN 1650 per vehicle applies.

Where is Hotel Rocaval located?

Situated near the airport, this hotel is within a 5-minute walk of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. Huitepec Ecological Reserve and Ciudad Cuauhtemoc are also within 15 minutes.

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Reviews

Hotel Rocaval Reviews

8.8

Excellent

8.8

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 128 out of 209 reviews
Rating 8 - Good. 46 out of 209 reviews
Rating 6 - Okay. 18 out of 209 reviews
Rating 4 - Poor. 6 out of 209 reviews
Rating 2 - Terrible. 11 out of 209 reviews

Reviews

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking. Within walking distance of shops and restaurants.
Stayed 7 nights in Sep 2025

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025

8/10 Good

SERGIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very good facility but very outdated the hotel has a huge potential to be excellent no air conditioning no fan only heat with over 76 degrees!!!
Stayed 3 nights in Oct 2025

2/10 Terrible

Salomon Anaya

Liked: Property conditions & facilities
Disliked: Cleanliness
X
Stayed 2 nights in May 2025

10/10 Excellent

Dr Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2025

8/10 Good

alberto antonio

.
Stayed 3 nights in Oct 2025

6/10 Okay

Gabriela

.
Stayed 1 night in Aug 2025

6/10 Okay

Abril Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy, walking steps all days and most of the night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ruth Aurelia

Liked: Cleanliness, amenities, property conditions & facilities
FUE EXCELENTE UNA HABITACION AMPLIA MUY LIMPIA CONFORTABLE Y TODO EL PERSONAL MUY AMABLE, LO MEJOR ES QUE EL ESTACIONAMIENTO ESTA FRENTE A LA HABITACION Y CUENTA CON UN MINI REFRIGERARDO, MUY BIEN TODO MUY RECOMENDABLE
Stayed 1 night in Jan 2026

10/10 Excellent

Consuelo Cruz

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio y muy limpio
Stayed 1 night in Jan 2026

8/10 Good

Seidy Grisel

Liked: Staff & service, property conditions & facilities
Mi habitación olía muchísimo a cloro y cuando hicieron limpieza al día siguiente lo mismo debería cuidar ese tema
Stayed 1 night in Jan 2026

2/10 Terrible

Miguel angel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel ya descuidado sin funcionar el clima
Stayed 1 night in Dec 2025

6/10 Okay

Maria del Carmen

Liked: Staff & service, amenities
La habitación 104 se nota vieja y falta mantenimiento, la regadera oxidada y el lavabo mal, las toallas no inventen las peores que me han dado en un hotel, viejas y percudidas.
Stayed 3 nights in Dec 2025

10/10 Excellent

Martín

Liked: Cleanliness, amenities, property conditions & facilities
El servicio es exelente
Stayed 6 nights in Nov 2025

8/10 Good

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, buena ubicación
Stayed 2 nights in Nov 2025

10/10 Excellent

Roberto Andree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención
Stayed 7 nights in May 2025

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfetto come posizione, a 1,5 km dal centro, parcheggio comodo in sede, camera molto spaziosa, struttura nuova, ottima pozione per poter visitare San cristobal e i dintorni, abbiamo dormito 2 notti, tutto perfetto
Stayed 2 nights in Aug 2025

8/10 Good

DR. JOSE REFUGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenia Alberca
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Jul 2025

10/10 Excellent

REYNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen
Stayed 2 nights in Jul 2025

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

To bien en general. La regadera del baño y las toallas EN MAL ESTADO. Hubo evento en el hotel el sabado y nos dejaron sin estacionamiento a los huespwdes.
Stayed 7 nights in Jul 2025