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Hotel Palacio de Moctezuma

3.5 star property
Hotel Palacio de Moctezuma offers a perfect base to explore San Cristóbal de las Casas, with historic landmarks nearby and staff who know the area inside out

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Photo gallery for Hotel Palacio de Moctezuma

Lobby sitting area - Hotel Palacio de Moctezuma (San Cristóbal de las Casas)
Reception - Hotel Palacio de Moctezuma (San Cristóbal de las Casas)
Fireplace - Hotel Palacio de Moctezuma (San Cristóbal de las Casas)
City view from property - Hotel Palacio de Moctezuma (San Cristóbal de las Casas)
Garden - Hotel Palacio de Moctezuma (San Cristóbal de las Casas)
Travelers gather around the lobby fireplace at Hotel Palacio de Moctezuma after exploring San Cristóbal de las Casas Cathedral. The bar offers a relaxing spot for evening drinks, while in-room WiFi keeps everyone connected. Guests praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

  • 22 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Zona Centro, a neighborhood in San Cristóbal de las Casas, Hotel Palacio de Moctezuma is in the mountains. Museo de San Cristóbal and Mesoamerican Museum of Jade are cultural highlights, and some of the area's landmarks include Church of San Nicolás and Centro Cultural de los Altos. Arco de El Carmen & Centro Cultural El Carmen and Orquídeas Moxviquil Botanical Garden are also worth visiting. Visit our San Cristóbal de las Casas travel guide
Map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Handicrafts Market which includes markets and interior views
    Santo Domingo Handicraft Market
    2 min walk - 0.1 miles
  • San Cristobal de las Casas Cathedral featuring heritage architecture and night scenes
    San Cristóbal de las Casas Cathedral
    3 min walk - 0.2 miles
  • Plaza 31 de Marzo showing a church or cathedral and heritage elements as well as a small group of people
    Plaza 31 de Marzo
    3 min walk - 0.2 miles
  • Mesoamerican Museum of Jade
    Mesoamerican Museum of Jade
    5 min walk - 0.3 miles
  • Foro Cultural Kinoki
    3 min walk - 0.2 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    77 min drive

Restaurants

  • Hamburguezas De San Francisco
    2 min walk
  • Tierra y Cielo
    1 min walk
  • El Tacoleto
    2 min walk
  • Xocol-Na
    1 min walk
  • Cacao Nativa
    2 min walk

About this property

Hotel Palacio de Moctezuma

Hotel located in Zona Centro
A fireplace in the lobby, a restaurant, and a bar are just a few of the amenities provided at Hotel Palacio de Moctezuma. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), luggage storage, and a porter/bellhop
  • A reception hall, tour/ticket assistance, and smoke-free premises
Room features
All 53 rooms include amenities such as free WiFi.
Other amenities include:
  • Bathrooms with showers and shampoo
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 8 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Restaurante Noche Buena

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Palacio de Moctezuma pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Palacio de Moctezuma?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Palacio de Moctezuma?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Palacio de Moctezuma located?

Located in Zona Centro, this hotel is within a 5-minute walk of Foro Cultural Kinoki, Santo Domingo Handicraft Market, and Café Museo Café. Church of San Nicolás and Arches of Carmen are also within 10 minutes.

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Reviews

Hotel Palacio de Moctezuma Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 29 out of 42 reviews
Rating 8 - Good. 9 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

Reviews

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities
Clean room, excellent service and location close to downtown and bus station
Stayed 2 nights in Nov 2025

10/10 Excellent

May

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Stayed 3 nights in Nov 2025

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024

10/10 Excellent

mehida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025

10/10 Excellent

Itzel

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Just the mold in the bathroom bothering me.
Stayed 3 nights in Nov 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service
It is a quaint historical, three storey hacienda that could do with an upgrade. Very limited electrical outlets in the rooms and bedding is quite worn. Location is very good with walking distance to Zocalo, Cathedral,Templo de Santo Domingo and the three vehicle free walking streets of restaurants, shops, bars and bakeries. Be sure to save a lot of time to peruse the artisans markets (100's) around the Templo de Santo Domingo.
Stayed 2 nights in Mar 2026

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
Stayed 2 nights in Jan 2026

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cold, dress warm especially at night! It's a great sleep otherwise and very quiet considering its central location.
Stayed 2 nights in Feb 2026

10/10 Excellent

Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Everything was very clean, neat and tidy. The location is also very good and within walking distance of all the historical attractions and the popular food- shopping streets. Staff were very courteous and helpful.
Stayed 1 night in Feb 2026

8/10 Good

Wilbert

Liked: Cleanliness
Fue el mejor servicio que recibimos durante nuestra estancia en el destino turísticoen cuanto al personal.
Stayed 2 nights in Feb 2026

10/10 Excellent

Francisco Javier

Liked: Cleanliness, amenities, property conditions & facilities
Seamos claros, es probable que haya mejores hoteles en la zona pero este en especial cumple muy bien su cometido ya que la ubicación es perfecta (puedes moverte caminando a cualquier lado) y un punto que quiero recalcar fue la atención que recibimos, ya que a pesar de tener un par de problemas en nuestra habitación, nos hicieron un cambio sin costo e inclusive a un cuarto más grande y con mejores servicios. Los costos son muy justos y en conclusión, me volvería a quedar aquí. Punto a mejorar sería el restaurante pero tampoco es algo crítico
Stayed 3 nights in Feb 2026

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Las habitaciones muy viejas mal estado no son como en las fotos, muy pequeñas. Muy buena ubicacion y estacionamiento
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Liliana Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Joaquina

Liked: Cleanliness, staff & service, amenities
Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
El baño estaba roto y tardaba en llegar el agua caliente
Stayed 5 nights in Oct 2024

10/10 Excellent

Nelson Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
Stayed 1 night in Mar 2024

8/10 Good

Irma Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo bien, la ubicacion excelente. El personal amable, el desayuno muy completo. Lo único malo fueron algunos huéspedes q tenían pláticas con voces muy fuertes alrededor de las 4am y no dejaban dormir.
Stayed 4 nights in Apr 2023

10/10 Excellent

Benigno

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito hotel tipo hacienda bonitos jardines los cuartos muy decorados con balcón súper recomendado, su personal muy amables desde meseros recepcionistas y los de limpieza todos muy amables