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Hotel Na Bolom

3.0 star property
Colonial charm meets natural beauty at this tranquil retreat where guests can relax in the peaceful garden or discover treasures in the well-stocked library

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Photo gallery for Hotel Na Bolom

Courtyard - Hotel Na Bolom (San Cristóbal de las Casas)
Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels - Hotel Na Bolom (San Cristóbal de las Casas)
Junior Suite | Free WiFi, bed sheets - Hotel Na Bolom (San Cristóbal de las Casas)
Daily continental breakfast for a fee - Hotel Na Bolom (San Cristóbal de las Casas)
Junior Suite, 1 Queen Bed, Garden View | Free WiFi, bed sheets - Hotel Na Bolom (San Cristóbal de las Casas)
Hotel Na Bolom offers a glimpse into Del Cerrillo's rich history and culture. Travelers enjoy quiet moments sipping coffee in the gardens or browsing books in the library. In-room WiFi is available for those needing to stay connected while enjoying the peaceful atmosphere.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Standard Quadruple Room, 2 Double Beds

A room with wooden beams, a bed with colorful bedding, a wooden table with a vase, and a chair.

Standard Quadruple Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

View all photos for Junior Suite, 1 Queen Bed, Garden View

A room with a bed, a bookshelf, a wicker ceiling light, and a view through an open door.

Junior Suite, 1 Queen Bed, Garden View

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

A bedroom with a bed, two bedside lamps, a painting on the wall, and a hanging light fixture.

Standard Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Free WiFi, bed sheets

Junior Suite, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite, 1 Queen Bed, Garden View

Junior Suite, 1 Queen Bed, Garden View | Free WiFi, bed sheets

Junior Suite, 1 Queen Bed, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Free WiFi, bed sheets

Junior Suite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Free WiFi, bed sheets

Junior Suite, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Free WiFi, bed sheets

Standard Double Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | Free WiFi, bed sheets

Standard Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds | Free WiFi, bed sheets

Standard Quadruple Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Triple Room, Garden View

Standard Triple Room, Garden View | Free WiFi, bed sheets

Standard Triple Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Triple Room, Garden View

Standard Triple Room, Garden View | Free WiFi, bed sheets

Standard Triple Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Free WiFi, bed sheets

Standard Double Room, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room, Garden View

Triple Room, Garden View | Free WiFi, bed sheets

Triple Room, Garden View

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Quadruple Room, Garden View

Standard Quadruple Room, Garden View | Free WiFi, bed sheets

Standard Quadruple Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Quadruple Room, Garden View

Standard Quadruple Room, Garden View | Free WiFi, bed sheets

Standard Quadruple Room, Garden View

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Single Room, Garden View

Standard Single Room, Garden View | Free WiFi, bed sheets

Standard Single Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Single Room

Single Room | Free WiFi, bed sheets

Single Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Barrio del Cerrillo, a neighborhood in San Cristóbal de las Casas, is home to Hotel Na Bolom. Huitepec Ecological Reserve and Grutas de San Cristóbal reflect the area's natural beauty and area attractions include Centro Cultural de los Altos and Orquídeas Moxviquil Botanical Garden. Visit our San Cristóbal de las Casas travel guide
Map
A.V. VICENTE GUERRERO 33, BARRIO EL CERRILLO, San Cristóbal de las Casas, CHIS, 29220

What's nearby

  • Na Bolom Cultural Museum
    Na Bolom Cultural Museum
    1 min walk - 0.0 miles
  • Ex-Convent of Santo Domingo
    Ex-Convent of Santo Domingo
    10 min walk - 0.6 miles
  • Guadalupe Church
    Guadalupe Church
    10 min walk - 0.6 miles
  • San Cristóbal de las Casas Cathedral
    San Cristóbal de las Casas Cathedral
    13 min walk - 0.7 miles
  • Santo Domingo Handicraft Market
    Santo Domingo Handicraft Market
    15 min walk - 0.8 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ)
    93 min drive

Restaurants

  • Cerveceria Naufragio
    6 min walk
  • Antonia
    6 min walk
  • Los Chapulines
    7 min walk
  • Jardín del Jaguar
    1 min walk
  • Sarajevo Café Jardín
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 11:30 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • No plastic water bottles
  • Smoking not allowed
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Fireplace
  • Heating
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 4 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Na Bolom pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Na Bolom?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Na Bolom?

Check-out is at 1:00 PM.

Does Hotel Na Bolom provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–11:30 PM on request. A fee of MXN 4 per vehicle applies.

Where is Hotel Na Bolom located?

Located in Barrio del Cerrillo, this hotel is within a 15-minute walk of Na Bolom Cultural Museum and San Cristóbal de las Casas Cathedral. Galeria Studio Cerrillo and Centro Cultural de los Altos are also within 10 minutes.

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Reviews

Hotel Na Bolom Reviews

8.8

Excellent

9.0

Cleanliness

7.6

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 44 out of 77 reviews
Rating 8 - Good. 23 out of 77 reviews
Rating 6 - Okay. 4 out of 77 reviews
Rating 4 - Poor. 5 out of 77 reviews
Rating 2 - Terrible. 1 out of 77 reviews

Reviews

Verified

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful historic property with beautiful gardens. Great if you want to go rustic but was very cold and damp even in June. Hot water issues in bathroom. Great staff but really no amenities.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable. I’ll stay at this hotel again!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness
This is a wonderful old-timey place to stay because, aside from being in a classic San Cristobal location, it is a small anthropology museum and community arts center. In my four nights there I was serenaded by a pianist and a community singing group in the small chapel. My room had a fine mattress, was quiet, and the bathroom was completely up to date.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that this is a museum that has rooms to rent, not a luxury hotel. That said, if you’re looking for a contemplative stay in a beautiful room surrounded by artifacts, this is your hotel. Wonderful staff, good restaurant, coffee house in a garden across the street. Did I mention the incredibly helpful staff? A nice walk 30 minutes to the town center. Can’t wait to return.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
I love the historical aspect of the place. Good stuff very helpful. Did not like that such remarkable building had been graffitied on the outside
Stayed 2 nights in Sep 2024
Verified

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean, comfortable room. Location was convenient and I was able to walk safely about town. Was a bit chilly…heater in room helped somewhat. Was nice to have an extra blanket in the closet. I ate at the restaurant one time. Food and service was good. Disappointed, however, with wifi. Cell signals are weak in the area and wifi was unreliable and slow if available. I had to go to center of town to check on future travel plans and catch up on news. Forced me to disconnect a bit!!! 😌
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Rosa Tupina

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the quietness, awesome library and museum. They lock the door around 10 pm. I had breakfast there twice. It was ok but missing stuff (fruit) I could not use my laptop with their internet. The wifi for the cell ph was ok. Lights are left on on the hallway and I just had to find them n turn them off because I couldn’t sleep the first night. Taxis are easy to catch in that area. Distance to market are ok if you can walk. I preferred taxis for 50 pesos to take me to markets and main corridor. Staff were nice. Vendors were ok too. Women artisans set up their goods on the patio. I will stay here again.
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming place to stay in a culturally rich historic building with museum displays. It is quiet and magical. The garden is extensive and peaceful. My room had a fireplace that was well stocked with wood and kept me warm and cozy. I had a great breakfast at the restaurant that was very reasonably priced. Well worth the price for the experience.
Stayed 2 nights in Apr 2026
Verified

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was really nice, but in general the Hotel needs maintenance. Would not recommend it at all.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to rest
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, well preserved colonial building full of history and culture. Beautiful gardens and fantastic staff. We have loved every minute.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Willi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Special Treat

It is a special treat to stay at Na Bolom. It is really a cultural centre / museum with a few rooms that are available.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Francisco José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar mágico y hermoso y un trato al cliente excepcional. Lo recomiendo sin duda.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Na Bolom fue una estadía hermosa. Disfrutamos mucho el hotel, restaurante y museo. El personal fue muy amable y atento con lo que necesitábamos. Nuestra ultima noche llovió y llegamos a ver luciérnagas en camino hacia nuestra habitación. Fue una experiencia inolvidable. Les recomiendo ampliamente. Gg
Stayed 6 nights in May 2026
Verified

10/10 Excellent

María Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable habitacion limpia!! Los domingos tienen buffet!!
Stayed 4 nights in Mar 2026
Verified

4/10 Poor

Maria Guadalupe Estela

Disliked: Cleanliness, property conditions & facilities
Mala higiene, el personal desconocía hasta en donde estaban las habitaciones, pobre en amenidades, descuidado
Stayed 6 nights in Dec 2025
Verified

4/10 Poor

GABRIEL

Liked: Staff & service
Disliked: Room comfort
Nunca vi el viñedo
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Irma

Liked: Cleanliness, staff & service, amenities
Todo muy bien
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y un ambiente agradable. Tienen un jardín al cual tienes acceso. El museo que hace una exposición sobre todo de los lacandones incluyendo fotografías muy antiguas. Me volvería a hospedar.
Stayed 6 nights in Apr 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno en gral

Estuvo buena la estancia, al principio yna habitación estuvo mas o menos pero nos cambiaron
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar magico
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un bonito lugar para dormir 🛌 nada más con el detalle que la habitación en la que me hospedé no contaba con TV 📺 , es un lugar acogedor, el joven de la recepción se portó muy servicial, muy atento y respetuoso, volvería a hospedarme sin duda alguna
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En este lugar se realizan encuentros académicos. Poder tener un cuarto de hospedaje en el mismo lugar del evento a que asistí es excelente.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar aunque su fachada no sea su mejor presentación, es excelente, tiene historia, arte, tradición, encantados de descubrir ese lugar
Stayed 2 nights in Mar 2024