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Gran Hotel El Encanto

3.0 star property
Hotel in San Cristóbal de las Casas with a 24-hour front desk and a coffee shop

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Photo gallery for Gran Hotel El Encanto

Meeting facility
Property grounds
Towels
Individually decorated, individually furnished, free WiFi, bed sheets
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Double Room

Standard Double Room | Individually decorated, individually furnished, free WiFi, bed sheets

Standard Double Room

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Single Room

Basic Single Room | Individually decorated, individually furnished, free WiFi, bed sheets

Basic Single Room

Highlights

Individually furnished
Individually decorated
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
calle crecensio, numero 27 colonia centro, San Cristóbal de las Casas, CHIS, 29050

What's nearby

  • Santo Domingo Handicraft Market - 5 min walk - 0.3 miles
  • Plaza 31 de Marzo - 5 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 7 min walk - 0.4 miles
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.4 miles
  • Ex-Convent of Santo Domingo - 12 min walk - 0.7 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪El Meson del Taco - ‬1 min walk
  • ‪Taqueria el Charrito - ‬3 min walk
  • ‪Yik Café, Carmen - ‬3 min walk
  • ‪La casa del pozole - ‬3 min walk
  • ‪Maya Vinic Café - ‬3 min walk

About this property

Gran Hotel El Encanto

Hotel located in Santa Lucía
At Gran Hotel El Encanto, you can look forward to a coffee shop/cafe, a garden, and a business center. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • Free self parking
  • 60 meeting rooms, a banquet hall, and a front-desk safe
  • A 24-hour front desk, smoke-free premises, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and include amenities such as free WiFi.
Other conveniences in all rooms include:
  • Flat-screen TVs with cable channels
  • Heating and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 60 meeting rooms
  • Business center
  • Conference center (172 square feet of space)

Outdoors

  • Garden
  • In a regional park

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Heating
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 150
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: MXN 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Gran Hotel El Encanto Hotel
Gran Hotel El Encanto San Cristóbal de las Casas
Gran Hotel El Encanto Hotel San Cristóbal de las Casas

Frequently asked questions

Is Gran Hotel El Encanto pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gran Hotel El Encanto?

Self parking is free at this property.

What time is check-in at Gran Hotel El Encanto?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 150 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Gran Hotel El Encanto?

Check-out is at noon.

Where is Gran Hotel El Encanto located?

Located in Santa Lucía, this hotel is within a 5-minute walk of Arches of Carmen and Santo Domingo Handicraft Market. Plaza 31 de Marzo and Church of San Cristobal are also within 10 minutes.

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Gran Hotel El Encanto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 31 reviews
Rating 8 - Good. 9 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Apr 2025

2/10 Terrible

Juan m

Stayed 1 night in Apr 2025

6/10 Okay

isaac guzman

Liked: Staff & service
Mejorar las condiciones de muebles
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Regular

Me gustó la ubicación del hotel, el servicio y limpieza, así como el desayuno, pero debido a la cercanía de los cuartos al restaurante, se escucha todo y el cuarto se siente frío.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jorge de Jesus

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Irais

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar céntrico, el personal amigable y servicial
Stayed 1 night in Dec 2023

8/10 Good

Ramiro Romero

Liked: Cleanliness, staff & service, amenities
Que no tengan sabanas blancas
Stayed 2 nights in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único "malo" mi habitación tenía televisión análoga y ningún control remoto la hacía funcionar, había que pararse para cambiarle o prenderla. Xomo las TV' s de antes. Lo demás Excelente lugar para pernoctar
Stayed 1 night in Oct 2023

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bonito y el personal muy atento, solo hace falta el restaurante todo el día, no solo por las mañanas
Stayed 3 nights in Dec 2021

8/10 Good

Victor G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel para estancia corta

Buena opción de hotel para estancia corta con la familia. Personal muy amable y servicial en las mañanas pero en las tardes ponen la música muy alta
Stayed 2 nights in Dec 2021

8/10 Good

Victor G

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel familiar céntrico.

Hotel céntrico cerca del Arco del Carmen. Camas y almohadas comodad. Me gustó el hotel la estancia fue corta. El Hotel es cómodo pero ruidoso por las bocinas en los pasillos.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valor precio excelente.
Stayed 1 night in Dec 2021

10/10 Excellent

Martha Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto tipo rústico, agradable el lugar, cerca de los principales andadores
Stayed 4 nights in Dec 2021

10/10 Excellent

Elías Noé

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2021

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, lo único es que el sábado tenían XV años(fiesta), mucho ruido hasta las 11 pm y mis Hijas no podían dormir, desde las 8pm
Stayed 3 nights in Dec 2021

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso! Sus instalaciones, habitaciones cálidas y con excelente ubicación. Me volvería a hospedar allí mismo en mi próxima visita.
Stayed 2 nights in Nov 2021

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Alma Rosa

Liked: Room comfort

No respetaron el precio de la reservación.

La ubicación del hotel es muy conveniente, tienen un jardín muy bonito, la limpieza es buena, la comodidad de las camas es regular, sin embargo no me gustó que no respetaran el precio de la reserva, en esta ocasión me cobraron extra por mi niño de 15 años, al hacer la reserva indique que el hospedaje era para 2 adultos y el niño de 15 años y me apareció un precio y en el hotel me indicaron que ellos manejaban otras condiciones, como recomendación si su niño tiene mas de 8 años reserven como adulto.
Stayed 1 night in Nov 2021

10/10 Excellent

Jasiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de ensueño

Excelente hotel, una experiencia muy bonita y sus desayunos riquísimos
Stayed 2 nights in Oct 2021

8/10 Good

adriana guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El salón la encantada padrisimo
Stayed 1 night in Sep 2021

4/10 Poor

miguel angel

Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BIEN HUBICADO, TODO EXELENTE, NOS FUE MUY AGRADABLE LA ESTANCIA
Stayed 2 nights in Mar 2021