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Casa Lum

3.5 star property
Family-friendly hotel with a full-service spa and a rooftop terrace

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Photo gallery for Casa Lum

Relax in this inviting room with two beds, a seating area, and a desk, surrounded by natural views and a rustic charm.
Enter CASA LUM, where a warm, traditional ambiance awaits, featuring a wooden door and exposed beams.
Relax in this serene space with a single bed, bench seating, and access to a tranquil outdoor area with a garden.
Relax in a serene outdoor space with comfortable seating, umbrellas, and lush greenery.
Staircase leads to an upper level, with a desk and chair nearby.

Popular amenities

  • Bar
  • Spa
  • Laundry
  • Breakfast available
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Garden Family Kuxel Room

Garden Family Kuxel Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Garden Family Kuxel Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Yard
Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Vaichil Double Room

Vaichil Double Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Vaichil Double Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ipil Double Room

Ipil Double Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Ipil Double Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Kool Luxury Suite Room

Kool Luxury Suite Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Kool Luxury Suite Room

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Rainfall showerhead
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Lekil Luxury Suite Room

Lekil Luxury Suite Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Lekil Luxury Suite Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Rainfall showerhead
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Tsijil Double Room

Tsijil Double Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Tsijil Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Queen Banomil Room

Garden Queen Banomil Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Garden Queen Banomil Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Patio
Yard
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Flat-screen TV
  • 54 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr. Chulel Suite Room

Jr. Chulel Suite Room | 1 bedroom, premium bedding, in-room safe, soundproofing

Jr. Chulel Suite Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Bathrobes
Rainfall showerhead
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Real de Guadalupe 30, Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 5 min walk - 0.3 miles
  • Ex-Convent of Santo Domingo - 7 min walk - 0.4 miles
  • Arches of Carmen - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪El Tacoleto - ‬1 min walk
  • ‪La Vina de Bacco - ‬1 min walk
  • ‪Casa Lum - ‬1 min walk
  • ‪Miura Restaurante - ‬1 min walk
  • ‪Casa Cafeólogo - ‬1 min walk

About this property

Casa Lum

Family-friendly hotel near San Cristóbal de las Casas Cathedral
Located close to Plaza 31 de Marzo and Arches of Carmen, Casa Lum provides an airport shuttle, a rooftop terrace, and designer stores on site. Treat yourself to a massage at the onsite spa. The on-site Mexican cuisine restaurant, Casa Lum, offers breakfast, brunch, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), a porter/bellhop, and 1 meeting room
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Casa Lum boast comforts such as premium bedding and heated floors, in addition to perks like laptop-compatible safes and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/closets, heated floors, and childcare services

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 80 to 200 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Lum

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Limited room service

More

  • Free local calls
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 80 to 200 for adults, and MXN 80 to 200 for children
  • Airport shuttle fee: MXN 1800 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casa Lum Hotel San Cristobal de las Casas
Casa Lum Hotel
Casa Lum San Cristobal de las Casas
Casa Lum
Casa Lum San Cristobal De Las Casas, Mexico - Chiapas
Casa Lum Hotel
Casa Lum San Cristóbal de las Casas
Casa Lum Hotel San Cristóbal de las Casas

Frequently asked questions

Is Casa Lum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Lum?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Casa Lum?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Lum?

Check-out is at noon.

Does Casa Lum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1800 per vehicle applies.

Where is Casa Lum located?

This family-friendly San Cristóbal de las Casas hotel is located in the historical district, within a 5-minute walk of San Cristóbal de las Casas Cathedral and Plaza 31 de Marzo. Arches of Carmen and Ex-Convent of Santo Domingo are also within 10 minutes.

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Casa Lum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 145 out of 164 reviews
Rating 8 - Good. 16 out of 164 reviews
Rating 6 - Okay. 2 out of 164 reviews
Rating 4 - Poor. 0 out of 164 reviews
Rating 2 - Terrible. 1 out of 164 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Was fantastic
Stayed 1 night in Jan 2025

10/10 Excellent

Mercurio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great property and clean, the staff was absolutely outstanding! The restaurant amazing! This is a great place to stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

YOSEBA

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT SERVICE AND REALLY FRIENDLY STAFF

8/10 Good

Ketankumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best. Nice garden. The staff is excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Lum is simply amazing. We had Ariel help us out during our stay, from any hotel needs to walking us and guiding us to our vehicle. Having coffee outside your door every morning was the best! Definitely going back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it! Location is perfect, rooms are spacious and property is beautiful. Staff was so great, not a single complaint.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jo Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, good location, very will kept and clean. Highly recommend. Restaurant very good. Hotel is first class.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a transformed mexican colonial house. Very friendly, professional staffade me feel very welcomed. Breakfast menu options were delicious. Coffee was always perfect. Rooms are very charming and spacious. Can't wait to go back!
Stayed 5 nights in Oct 2022

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Casa Lum. It is in an excellent location right on one of the main “andadores” in San Cristobal. The hotel was clean, quiet and the staff were really friendly. They have a small terrace where you can see the sunrise or sunset of the city. The food in the restaurant was good, also if you want more variety there are many restaurants right outside the hotel. Shops, coffee shops, ATM and more places just 5-10 minutes walk away. You can walk to the some of the main places to visit like the Centro Historico, Churches, Mercadito de Los Dulces, Mercadito de Artesanias and more! We are planning to come back again.
Stayed 1 night in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Safety box was inoperable
Stayed 1 night in Nov 2023

10/10 Excellent

Ingrid Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2025

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Lum es excelente opción
Stayed 1 night in Apr 2025

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el hotel está increíble, la habitaciones bellas y limpias el hotel está a pie de restaurantes, cafés, iglesias. el restaurarte del hotel está delicioso, definitivamente me volvería a hospedar en casa Lum
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Algo de parte del personal de limpieza

Excelente, sin embargo, el servicio de limpieza en las mañanas empieza a barrer las escaleras y a golpear con la escoba de plástico los escalones y te levantas muy temprano pero fuera de eso fuera del ruido exterior de los cuartos excelente todo
Stayed 5 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2025

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, property conditions & facilities
La gente es muy amable y servicial
Stayed 2 nights in Feb 2025

10/10 Excellent

Juan

Stayed 6 nights in Feb 2025

10/10 Excellent

Ana

Stayed 4 nights in Feb 2025

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el fin de semana !
Stayed 1 night in Mar 2025

8/10 Good

FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
En el Piso hay calefacción! Su restaurante bueno y al final te obsequian café!
Stayed 1 night in Dec 2024

6/10 Okay

Diana

Stayed 1 night in Dec 2024

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024