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Casa del Alma Hotel Boutique & Spa

4.0 star property
Beaux Arts hotel with a full-service spa and a health club

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Photo gallery for Casa del Alma Hotel Boutique & Spa

Building design
Suite, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
42-inch LCD TV with cable channels, TV
Junior Suite | Living area | 42-inch LCD TV with cable channels, TV
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Gym
  • Spa
  • Parking included
  • 24/7 front desk
  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite (Master)

Suite (Master) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Master)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
LCD TV
Egyptian cotton linens
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
LCD TV
Egyptian cotton linens
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
LCD TV
Egyptian cotton linens
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
LCD TV
Egyptian cotton linens
Premium bedding
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle 16 de Septiembre no. 24, Barrio de Mexicanos, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Santo Domingo Handicraft Market - 6 min walk - 0.4 miles
  • Ex-Convent of Santo Domingo - 7 min walk - 0.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 94 min drive

Restaurants

  • ‪El Mezcalito - ‬2 min walk
  • ‪Café Bar Revolucion - ‬2 min walk
  • ‪El Fogon de Jovel - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk

About this property

Casa del Alma Hotel Boutique & Spa

Upscale hotel located in De La Merced
Consider a stay at Casa del Alma Hotel Boutique & Spa and take advantage of a health club, a conference center, and a full-service spa. For some rest and relaxation, visit the sauna or steam room, and indulge in a hot stone massage or aromatherapy. In addition to a hot tub, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A 24-hour front desk, a banquet hall, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and separate sitting areas, as well as perks like free WiFi and safes.
Other amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Designer toiletries, showers, and hair dryers
  • 42-inch LCD TVs with cable channels
  • Separate sitting areas, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (24 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 650.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2400 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: MXN 650.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Alma Boutique
Casa Alma Boutique San Cristobal de las Casas
Casa Alma Hotel Boutique
Casa Alma Hotel Boutique San Cristobal de las Casas
Casa Del Alma Hotel Boutique & Spa San Cristobal De Las Casas
Casa del Alma Hotel Boutique Spa
Casa Del Alma Boutique & Spa
Casa del Alma Hotel Boutique Spa
Casa del Alma Hotel Boutique & Spa Hotel
Casa del Alma Hotel Boutique & Spa San Cristóbal de las Casas

Frequently asked questions

Is Casa del Alma Hotel Boutique & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa del Alma Hotel Boutique & Spa?

Self parking is free at this property.

What time is check-in at Casa del Alma Hotel Boutique & Spa?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Casa del Alma Hotel Boutique & Spa?

Check-out is at noon.

Does Casa del Alma Hotel Boutique & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2400 per vehicle applies.

Where is Casa del Alma Hotel Boutique & Spa located?

Located in De La Merced, this spa hotel is within a 5-minute walk of Mesoamerican Museum of Jade, San Cristóbal de las Casas Cathedral, and Plaza 31 de Marzo. Museo de San Cristóbal and Ex-Convent of Santo Domingo are also within 5 minutes.

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Casa del Alma Hotel Boutique & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 230 out of 288 reviews
Rating 8 - Good. 37 out of 288 reviews
Rating 6 - Okay. 15 out of 288 reviews
Rating 4 - Poor. 5 out of 288 reviews
Rating 2 - Terrible. 1 out of 288 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Ilike the front desk service excelentand locacion
Stayed 4 nights in Feb 2025

10/10

Amazing hotel highly recommended.
Stayed 1 night in Sep 2024

10/10

Beautiful comfortable hotel in city center. Close to restaurants and city action but quiet. Lovely large room with comfortable bedding, spacious bathroom with all of the amenities. Highly recommend.
Stayed 3 nights in Jan 2025

10/10

Hotel is excellent, great view from our junior suite to the city and the staff very friendly and resourceful.
Stayed 6 nights in Aug 2024

10/10

Overall great experience! Clean, walkable to all the places we wanted to visit, and the staff was nice and helpful!!
Stayed 5 nights in Oct 2024

8/10

I always stay here when I come to San Cristobal -- comfortable rooms, great staff, good food.
Stayed 1 night in Jul 2022

10/10

Cute boutique hotel close to the city center
Stayed 3 nights in Jul 2024

10/10

Excellent service, conveniently in the heart of the town recommended.
Stayed 5 nights in Aug 2024

10/10

The place is excellent!
Stayed 2 nights in Feb 2024

10/10

Awesome hotel!
Stayed 1 night in Jul 2023

10/10

Excellent location.
Stayed 5 nights in Apr 2023

10/10

Great location and outstanding front desk staff. Special thanks to Miss Kristell for proving excellent service.
Stayed 4 nights in May 2024

10/10

Beautiful hotel, centrally located, great customer service, staff very attentive to our needs.
Stayed 2 nights in Apr 2023

10/10

Highly recommended
Stayed 6 nights in Oct 2024

10/10

I stay here on every trip to San Cristobal. The staff is friendly and helpful and the amenities are wonderful.
Stayed 1 night in Jul 2022

8/10

Close to downtown very convenient location

10/10

Walking distance to shopping and tourist destinations
Stayed 2 nights in Jan 2024

10/10

The staff is very friendly and helpful. The installations are good and you feel safe.
Stayed 3 nights in Sep 2023

10/10

Great hotel, very clean. Privileged location. Very friendly and well trained staff. The quality of the food at the restaurant was outstanding. Overall a great experience.
Stayed 3 nights in Sep 2022

10/10

We had booked with Hotel Bo but because they were doing renovations we were transferred over to Casa del Alma. Had a terrific stay at this hotel. Not sure why I would want to go to hotel Bo for an extra $70 a night. This place had everything. In particular the people at the front desk were extremely helpful
Stayed 3 nights in May 2023

10/10

Very friendly staff, clean, safe. Unfortunately they did not honor the free breakfast included as advertised, even when we call days before to confirm and they said it was included
Stayed 5 nights in Nov 2022

10/10

I have stayed at Casa del Alma 2 times and I love this small boutique hotel. It’s lovely and quiet and the staff is great. The restaurant has great food prepared by the chef and the presentation is always beautiful and very tasty. ( try de chipilin soup) It’s close to the cathedral and the main passages and museums. You can walked everywhere from this location. I definitely recommend it and when I go back to Dan Cristóbal de las casas I will definitely stay there again. It has only 27 suite rooms.
Stayed 2 nights in May 2023

8/10

Great Hotel however it could be very noisy. Had to change my room due to the noise. In the room I changed to the air conditioning didn’t cool, I reported it but they didn’t fix it! The people form the hotel are really nice.
Stayed 3 nights in Mar 2024

10/10

10
Stayed 1 night in Nov 2023

2/10

We had a terrible bad experience. The hotel is nice and the beds are comfortable. Unfortunately, there was a gas smell inside the room. It is worrying that the front desk team wasn’t worried about this. At checkout, we agreed with the front desk lady to leave the car parked a few hours more. However, the communication with the parking guy was not clear and he asked us to leave the hotel. He was really rude. It’s a shame that a nice hotel has this kind of service with its clients.
Stayed 1 night in Dec 2023