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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only retreat in Playa del Ingles where travelers can lounge poolside, enjoy spa treatments, and experience true relaxation

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Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

2 restaurants, lunch served - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolome de Tirajana)
Property entrance - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolome de Tirajana)
Poolside bar - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolome de Tirajana)
Reception - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolome de Tirajana)
2 restaurants, lunch served - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolome de Tirajana)
MUR Hotel Neptuno Gran Canaria offers adults a peaceful getaway with two international cuisine restaurants, a poolside bar, free WiFi, on-site shops, and massage services, enhancing their stay in this tranquil Playa del Ingles destination.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

8.4 out of 10
Very good
(21 reviews)
  • Resort view
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double or Twin Room, Balcony

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

8.0 out of 10
Very good
(20 reviews)
  • Resort view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Standard Double or Twin Room, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Double Room Single Use, Balcony, Pool View

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony, Pool View

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located near the beach, MUR Hotel Neptuno Gran Canaria - Adults Only is in Playa del Ingles, a neighborhood in San Bartolomé de Tirajana. Puerto Rico Marina and Mogan Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maspalomas Dunes and English Beach. Maspalomas Botanical Garden and Centro Cultural San Fernando de Maspalomas are also worth visiting. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our San Bartolomé de Tirajana travel guide
Map
Av. 8 de Marzo, 29, 35100, San Bartolome de Tirajana, Las Palmas,, 35100

What's nearby

  • San Bartolome de Tirajana, Tunte, Gran Canaria, Spain
    Yumbo Shopping Center
    1 min walk - 0.1 miles
  • English Beach
    English Beach
    13 min walk - 0.7 miles
  • Maspalomas Dunes
    Maspalomas Dunes
    6 min drive - 1.2 miles
  • Kasbah Shopping Center
    8 min walk - 0.5 miles
  • CITA Shopping Center
    12 min walk - 0.7 miles

Getting around

  • Gran Canaria Airport (LPA)
    26 min drive

Restaurants

  • Restaurant Valentines
    3 min walk
  • Blue Havana
    4 min walk
  • Tropicana
    3 min walk
  • Restaurante Centrum
    3 min walk
  • Café de Paris
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–6 PM.

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-out is at noon.

Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is MUR Hotel Neptuno Gran Canaria - Adults Only located?

Located in Playa del Ingles, this hotel is within a 15-minute walk of Yumbo Shopping Center and English Beach. Maspalomas Dunes and Maspalomas Lighthouse are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 245 out of 550 reviews
Rating 8 - Good. 224 out of 550 reviews
Rating 6 - Okay. 53 out of 550 reviews
Rating 4 - Poor. 18 out of 550 reviews
Rating 2 - Terrible. 10 out of 550 reviews

Reviews

Verified

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , good food, close to lots of amenities. Comfortable beds and nice room
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities
the service from staff was amazing, the food and cocktails were fab too
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Wonderful staff and nice location for exploring the town.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Jesús

Liked: Staff & service, amenities, property conditions & facilities
Very friendly and kind staff and varied all inclusive options. Would stay again!
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025
Verified

8/10 Good

ulf

Liked: Cleanliness, staff & service
very friendly and clean accommodation
Stayed 6 nights in Nov 2023
Verified

10/10 Excellent

michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort.
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very good place. I will be back one day.
Stayed 10 nights in Jul 2024
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Benjamin Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Stayed 7 nights in Oct 2023
Verified

6/10 Okay

Tomi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Felix

Liked: Cleanliness, staff & service, room comfort
Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great.
Stayed 12 nights in Jan 2024
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.
Stayed 6 nights in Aug 2024
Verified

8/10 Good

Maxime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈
Stayed 14 nights in Dec 2024