Is Atitlan Oasis Eco Hotel and Spa Kaalpul pet-friendly?

Yes, cats and dogs are allowed at this property.

What time is check-in at Atitlan Oasis Eco Hotel and Spa Kaalpul?

Check-in start time: 2 PM; Check-in end time: anytime.

Does Atitlan Oasis Eco Hotel and Spa Kaalpul provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 167 per vehicle applies.

Where is Atitlan Oasis Eco Hotel and Spa Kaalpul located?

Situated on the waterfront, this hotel is 8.1 mi (13.1 km) from La Galeria and 10.5 mi (16.9 km) from Atitlan Volcano.

10/10 Excellent

ewa

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The location... The atmosphere

Stayed 4 nights in Apr 2025

10/10 Excellent

Alex

Dec 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very beautiful hotel! We really enjoyed our stay thanks to Alexis and the amazing staff!

Stayed 4 nights in Dec 2024

10/10 Excellent

Damien

Dec 7, 2024

Wonderful,magical time in this beautiful hotel, I recommend this hotel to everyone

Stayed 7 nights in Nov 2024

10/10 Excellent

Rachel

Mar 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

A magical spot! Totally secluded with stunning views of Lake Atitlan. Alexis is extraordinarily kind.

Stayed 3 nights in Mar 2025

10/10 Excellent

Dewey

Feb 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The steps to some of the rooms are daunting. Wonderful place with a terrific hostess in Alexis. One of a kind place quiet and relaxing.

Stayed 7 nights in Feb 2025

8/10 Good

Jason

Jul 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel. It is very isolated and the only way to come and go is by boat. The staff were very friendly and accomodating. The food was ok, but a little plain for the price.

Stayed 1 night in Jul 2024

10/10 Excellent

JUAN PALACIOS

Nov 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good staff an it’s super clian

Stayed 2 nights in Nov 2024

10/10 Excellent

Mathew

Sep 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff and service are second to none. The setting is outstanding.

Stayed 2 nights in Sep 2023

10/10 Excellent

christophe

Nov 27, 2019

Liked: Staff & service, property conditions & facilities, room comfort

Hotel lijkt op Efteling

Nice people, quiet environment.

Stayed 1 night in Nov 2019

10/10 Excellent

Erik

Mar 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A stunning oasis literally. Food and staff and property were all amazing. Thank you to Jose for taking such good care of us. Don’t hesitate to book. We were in awe of the beauty of this property and staff!

Stayed 2 nights in Mar 2024

10/10 Excellent

Ayda

Apr 11, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice experience

Stayed 3 nights in Apr 2023

8/10 Good

Sergio

Aug 29, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a nice place to stay . Beautiful view and the staff was excellent. Is not a good place for people with bad joints , because of the steps to some rooms. But if you have a healthy knee this place is beautiful.

Stayed 2 nights in Aug 2022

10/10 Excellent

colt

Feb 9, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Breath taking location and views! We had the staff all to ourselves and it was just perfect! This is a must for anyone visiting lake Atitlán! The chef Antonio is very gifted and serves meals that have a special touch you won’t find anywhere else! A little piece of heaven in Guatemala!

Stayed 3 nights in Feb 2023

10/10 Excellent

Cristal

Dec 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint, quiet, comfortable stay

José and Alexis’ service was impeccable from the start to the finish of my stay. All of the comforts you could ask for at an eco-conscious establishment are here- you’re asked to get in touch with, and respect, nature. Two wonderful pups, Gina and Gucci, roam the property but can be contained if you’re not a cute pup person (but who isn’t?) Obviously, this hotel is pet friendly. Only accessible by a lancha (boat), you’ll achieve the peace and quiet you’ve been craving, and wake up/fall asleep to the sounds of Lago Atitlán. Private swimming area, nice bar/restaurant area with gorgeous views. The most important thing about this hotel is that it’s blessed by the Maya of the region, maintaining the sacred nature of the lake and respecting its natives. I was honored to be shown, by José, the Mayan altar that sits at the top of the hotel.

Stayed 2 nights in Nov 2024

6/10 Okay

Brooke

Dec 31, 2023

Hotel is a unique experience but only if you’re looking for something very remote and quiet. They seem to intentionally not advertise the fact that the hotel is only accessible by boat, has no wifi, and costs a lot of money to take the boat to get anywhere else. If they properly advertise these things, then they will get the right audience. Instead most guests seemed upset by this. Onsite breakfast is local and decent, but the rest of the food options are not good.

Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Jan 8, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Serene Wonder

An absolutely magical place situated right above the lake with incredible views of the breathtaking scenery of Lake Atitlan. Every need is curated with the utmost care. The staff were helpful, courteous and responsive. The food, while limited in choices, is marvelous. The stairs are steep and the altitude is high, so I would only recommend for a certain fitness level unless you are staying in one of the suites closest to the water. And also, be aware that in the winter with low sun, the resort receives direct sunshine only for a short period in winter. Notwithstanding, I cannot wait to go back and experience the beautiful magic serenity of this place.

Stayed 2 nights in Dec 2022

2/10 Terrible

Kody

Jan 7, 2025

Disliked: Staff & service, amenities

Avoid at All Costs – A Nightmare Experience at Atitlan Oasis Eco Hotel & Spa Kaapul I booked a stay at Atitlan Oasis Eco Hotel & Spa Kaapul for December 30th to January 1st, expecting a relaxing and memorable New Year’s celebration. The hotel was listed as available across multiple booking platforms, and I reserved their “Design Room,” anticipating a great experience. However, what followed was an absolute nightmare. At 2:00 a.m. on our check-in day, the hotel contacted me via WhatsApp to inform me they were canceling our reservation. Yes, you read that right—2:00 in the morning. Thankfully, I was awake to see the message. I immediately told them this was unacceptable and explained the impossibility of finding alternate accommodations during peak New Year’s season. Instead of offering any solutions, they coldly responded with, “Sorry, I can’t do anything. Please don’t come to the hotel because there won’t be a room for you. Ask Expedia for a refund.” I was in complete shock. Their lack of responsibility or care was appalling. I asked the hotel to help find alternative accommodations since they were canceling at the last minute, but they simply refused, claiming it wasn’t their problem. So there I was, at 3 a.m., scrambling to contact Expedia, on hold for hours, trying to get my refund and find another hotel in the middle of peak season—all because this hotel failed to honor its

Stayed 2 nights in Dec 2024

2/10 Terrible

Ewa

Jan 18, 2023

Disliked: Staff & service

The property is very secluded, the only access is by boat. The hosts were most unhelpful in getting any information about public boat access, because they wanted to sell private, expensive boat rides. There are many unique villages around lake Atitlian, so good and unrestricted access is essential. Alexis would not come and talk to us, everything was communicated with her on WhatsApp. The hosts have very limited knowledge about the area and culture. The property is not a hotel and spa as advertised, at best it’s a few rustic cabinas with limited hot water (and you need hot water because it’s very cold at night) and electricity. There is a bar and a restaurant on the property if you choose not to leave. The local lady that made us breakfast each morning was a sweetheart and very helpful. It’s too bad that the hostess was most unhelpful person there. We still managed to have a good time, we used public transportation boat at a fraction of a cost, although restricted by timing of the first and last boat. If you have a rented car, the towns around the lake are accessible by road. Parking at a local restaurant in a town closest to the property costs 50Q only per day. Do yourself a favour, stay in one of the towns and be free to explore the vibrant culture.

Stayed 3 nights in Jan 2023

10/10 Excellent

Pieter

Jan 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Stephanie

Oct 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the moment we arrived; we enjoyed every second there. The hotel is on a private property so the only ones at the hotel are the employees and the guest so we felt safe. The hotel is so beautiful; they really keep the concept of the Oasis by not having wifi and tv so the guest can literally just enjoy the view; the sound of all the birds; and just relax without the distractions of technology. The food… omg it was AMAZING. We tried every single option on the menu and we were blown away. Everything was delicious including the hot chocolates. If you let Alexis do her thing; you won’t be disappointed cause she knows what she is doing with the food and drinks. Jose; one of the employee there is the man! He took care of us from the moment we landed until we left. Very kind man; he answered all of our questions about Guatemala Culture and always made sure we felt at home. Overall we loved it here and definitely will be coming back. We enjoyed it; from meeting the hotel pets; from getting to know the employees to just enjoying the oasis; we loved it.

Stayed 3 nights in Oct 2024

10/10 Excellent

Angel

Jun 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

La comida y atención de primera

Stayed 2 nights in Jun 2024

8/10 Good

Pablo

Mar 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Mar 2024

2/10 Terrible

YVES

Feb 15, 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

L’hôtel tombe en ruine, la patronne se cache …

L’hôtel tombe en ruine, la patronne se cache … Nous étions les seuls clients pendant tout notre séjour, et voilà pourquoi : Pour le prix demandé et sans petit déjeuner, Il n’y a pas de wifi dans tout l’hôtel, La chambre n’est pas nette, Plus de papier toilette après un jour, Une savonnette ridicule, pas de body wash ni shampoing, Pas de sèche cheveux, Pas de téléphone pour demander de l’aide, Les chambres ne sont pas faites, ni nettoyées ni les draps changés même les serviettes de toilettes ne sont pas changées, Pas de TV ni radio, Pas de pantoufles ni peignoir Pas de chauffage ni climatisation Certaines lampes sont défectueuses dans la chambre, Le parking est payant Vous êtes prisonnier et dépendant du bateau de l’hôtel, qui vous sera copieusement facturé si l’envie de quitter l’hôtel vous prend. Cerise sur le gâteau, lorsque vous payerez la note, vous serez facturé de 10 % supplémentaires pour paiement par carte. Et bien sûr on ne vous le dit pas. Passez votre chemin…

Stayed 1 night in Feb 2024

2/10 Terrible

Pascale

Feb 15, 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

L’hôtel tombe en ruine, la patronne se cache …

L’hôtel tombe en ruine, la patronne se cache … Nous étions les seuls clients pendant tout notre séjour, et voilà pourquoi : Pour le prix demandé et sans petit déjeuner, Il n’y a pas de wifi dans tout l’hôtel, La chambre n’est pas nette, Plus de papier toilette après un jour, Une savonnette ridicule, pas de body wash ni shampoing, Pas de sèche cheveux, Pas de téléphone pour demander de l’aide, Les chambres ne sont pas faites, ni nettoyées ni les draps changés même les serviettes de toilettes ne sont pas changées, Pas de TV ni radio, Pas de pantoufles ni peignoir Pas de chauffage ni climatisation Certaines lampes sont défectueuses dans la chambre, Le parking est payant Vous êtes prisonnier et dépendant du bateau de l’hôtel, qui vous sera copieusement facturé si l’envie de quitter l’hôtel vous prend. Cerise sur le gâteau, lorsque vous payerez la note, vous serez facturé de 10 % supplémentaires pour paiement par carte. Et bien sûr on ne vous le dit pas. Passez votre chemin…

Stayed 1 night in Feb 2024

10/10 Excellent

Misael

Feb 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2024

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