Ratings based on 2,807 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 24, 2024 on Expedia
Asked for new linens and towels at around 9:30 AM and was told they would bring them. I asked again around 2:00, at 3:00 I was forced to get the towels myself so that we could shower. I expected the bedding to be complete after returning from the evening out and yet still none. The night clerk then gave us two sheets, said they were out of comforters. When confronted about the issues the morning clerk just said “oh yeah I remember.”
Worst possible service, will never be staying here again nor will anyone I know.
Comment from Hotel Management
Mar 25, 2024 by Nancy, Hotel Management
Thank you for posting your feedback and please accept our sincere apologies. We take all comments we receive from our guests very seriously. It helps us to improve the guest experience at our property. Again, please accept our apologies for the inconvenience you experienced.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Mar 27, 2024 by Nancy, Hotel Management
Thanks for the feedback. We are so excited you enjoyed your stay and look forward to seeing you again, Jordyn.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Not the cleanest. Older hotel. Bathtub was scummy but not disgusting. AC had a stale humidity oder. Overall it was a 3 out of 5.
Wouldn't stay here again but it was good enough for one night.
Comment from Hotel Management
Mar 25, 2024 by Nancy, Hotel Management
Thank you for being our guest, Miki. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.
by A verified traveler
Posted Mar 23, 2024 on Expedia
Everything looked good.
Comment from Hotel Management
Mar 25, 2024 by Nancy, Hotel Management
Thank you for your 5-star rating! We are happy you loved your stay. We hope to see you again soon, Gilbert.
by A verified traveler
Posted Mar 23, 2024 on Expedia
Was good for what was needed for. Clean and staff was friendly. Close to the hospital we had all our appointments at. Will be staying there again
Comment from Hotel Management
Mar 25, 2024 by Nancy, Hotel Management
Thank you for your recent stay with us, Coriene and for all the kind words. We are so pleased that we could deliver a great experience. We look forward to welcoming you back the next time you are in San Antonio.
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Mar 25, 2024 by Nancy, Hotel Management
We noticed that your recent experience didn't meet your expectations, Samantha. While we don't have specifics regarding your stay, we understand that we have areas where improvements are necessary. Rest assured, we are committed to continuously enhancing our offerings and services. We hope for the opportunity to better serve you in the future.
by A verified traveler
Posted Mar 21, 2024 on Expedia
Everything
Comment from Hotel Management
Mar 22, 2024 by Nancy, Hotel Management
Thank you for being our guest, Fred. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.
by A verified traveler
Posted Mar 21, 2024 on Expedia
It’s a beautiful hotel, in a lovely area but…the bathroom door has dirt on the backside, hair on the towels, and the ‘baseboards’ by the toilet could grow plants. I know, maybe not everyone’s priority but it is mine. If you miss these glaring things what else is not done.
Comment from Hotel Management
Mar 21, 2024 by Nancy, Hotel Management
Thank you for letting us know about your recent stay at our hotel, Carol. We appreciate and value your feedback and will share it with our team. Your feedback will help us improve the quality of our services to provide an exceptional experience for our guests.
by A verified traveler
Posted Mar 19, 2024 on Expedia
Comment from Hotel Management
Mar 21, 2024 by Nancy, Hotel Management
Thank you for the review of your stay, Charles Renell. We look forward to your next one.
by A verified traveler
Posted Mar 19, 2024 on Expedia
water flow in the shower was very low. bathroom need up grade.
Comment from Hotel Management
Mar 21, 2024 by Nancy, Hotel Management
Thank you for being our guest, Smith Davis. We sincerely regret your experience wasn't completely to your satisfaction. We hope you will return so that we have an opportunity to provide you with a better experience.