Ratings based on 2,635 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 26, 2024 on Expedia
Elevator was noisy. Staff was excellent. Room needed more light
by A verified traveler
Posted Mar 26, 2024 on Expedia
Everything thing was perfect!
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Mar 24, 2024 on Expedia
Nice place, convenient location to access the Riverwalk.
by A verified traveler from Cedar Park
Posted Mar 24, 2024 on Expedia
The staff was friendly. The property was clean and well-maintained. The room outweigh our expectations. It’s right on the Riverwalk. I would definitely recommend and will be staying there again.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Pool
by A verified traveler
Posted Mar 23, 2024 on Expedia
Our overall experience with the property was mixed. The actual amenities were excellent and many of the staff were friendly and helpful. We had incredible service at the restaurant each time we went from the hostess to every server and staff member. The Mariachi band was phenomenal. I’m telling you I have never heard such beautifully performed music in a hotel. It was the nicest surprise.
HOWEVER… There were several things that were overlooked while we were there. Among them were that we weren’t able to get housekeeping to clean our room, finally sometime during the late evening towels were brought to our room. We ran out of coffee pods, beds were never made. We called at least twice during the day and were told housekeeping would come but they never did. When we left we called at 10:00 to schedule a bellman to come for our suitcases at 10:45 (11:00 checkout). Thankfully we weren’t in a hurry to catch a plane. No one ever showed up so at 11:15 we shouldered our considerable load ourselves. Sadly, there was nothing to draw us back. I would rather take my chances at one of the other riverfront hotels.
by A verified traveler
Posted Mar 23, 2024 on Expedia
Nice location
by A verified traveler
Posted Mar 22, 2024 on Expedia
Fantastic location, charm, and staff. The elevators were noticeably noisy even from inside of our room and there were some minor maintenance oversights (broken toilet paper roll holder). But overall a really great experience. The suites are large and comfortable.
by A verified traveler
Posted Mar 22, 2024 on Expedia
Great hotel and great location. I would have given it 5 stars for everything except I saw things that were dropped/left on the floor and not picked up and we also heard a bit of traffic noise from the street next to the hotel. Other than that it was a wonderful stay and I would stay there again.