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Hotel Portofino

Property class: 3

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Photo gallery for Hotel Portofino

A rectangular swimming pool with a clear blue water surface, surrounded by a white deck and a few palm trees. - Hotel Portofino (San Andrés)
A buffet setup with labeled baskets of canasta de panes, mantouilla, and mermelada. - Hotel Portofino (San Andrés)
A spacious banquet hall with high ceilings, large windows, and a view of the ocean. Tables are set with white tablecloths and plates, and there are potted plants and a chandelier. - Hotel Portofino (San Andrés)
A multi-story hotel with balconies, a clear sky, and a sign for 'Portofino'. - Hotel Portofino (San Andrés)
A hallway with a wooden door, potted plants, and a sign indicating an exit. - Hotel Portofino (San Andrés)
Close to Spratt Bight Beach, Hotel Portofino provides a free breakfast buffet, a bar, and a restaurant. Guests can connect to free WiFi in public areas.

Reviews

5.6 out of 10

Popular amenities

  • Breakfast included
  • Restaurant
  • Air conditioning
  • Business services
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room Standard

A modern hotel room with a curved wall, a television, a green sofa, a wooden bench, and a round table.

Double Room Standard

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Double Room

A hotel room with a large bed, a nightstand, a wall-mounted air conditioner, and a framed picture above the bed.

Standard Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed
  • Free wired internet

View all photos for Standard Triple Room

A hotel room with three beds, a desk, a chair, and a TV.

Standard Triple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free wired internet

View all photos for Standard Quadruple Room

A hotel room with two beds, a nightstand with a lamp, a painting on the wall, and a window.

Standard Quadruple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds
  • Free wired internet

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a painting on the wall, and a black headboard.

Family Room, Multiple Beds

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 3 Twin Beds
  • Free wired internet

View all photos for Triple Room Standard

A hotel room with two beds, a wardrobe, and a bathroom.

Triple Room Standard

  • Sleeps 4
  • 1 Twin Bed and 1 Queen Bed
  • Free wired internet

View all photos for Quadruple Room Standard

A hotel room with two beds, a desk, a bench, and a TV.

Quadruple Room Standard

  • Sleeps 5
  • 3 Twin Beds and 1 Double Bed
  • Free wired internet

About the neighborhood

Located in San Andrés, Hotel Portofino is near the beach. Marina Toninos - Dock and Paintball San Andres are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Cultural Center Dock and San Andrés Botanical Garden. Looking to get your feet wet? Scuba diving, snorkeling and fishing adventures can be found near the property. Visit our San Andrés travel guide
Map
Avenida Providencia No. 1 - 115, San Andrés, San Andres y Providencia, 880001

What's nearby

  • A beach with palm trees, a yellow building, and white beach umbrellas.
    Spratt Bight Beach
    2 min walk - 0.1 miles
  • Cultural Center Dock
    5 min walk - 0.3 miles
  • Marina Toninos - Dock
    5 min walk - 0.3 miles
  • Paintball San Andres
    8 min walk - 0.5 miles
  • Letrero I love San Andrés
    1 min drive - 0.9 miles

Getting around

  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    5 min drive

Restaurants

  • Cafecafé
    2 min walk
  • Juan Valdez
    2 min walk
  • Bárbaro
    6 min walk
  • Restaurante Hotel Casablanca
    5 min walk
  • Freedom
    4 min walk

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  • Breakfast included
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Delfin

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

There is no hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Portofino pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Portofino doesn't offer parking.

What time is check-in at Hotel Portofino?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Portofino?

Check-out is at noon.

Does Hotel Portofino provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Portofino located?

Situated near the beach, this hotel is within a 10-minute walk of Marina Toninos - Dock and Spratt Bight Beach. Cultural Center Dock and Paintball San Andres are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Portofino Reviews

5.6

6.6

Cleanliness

8.4

Location

6.0

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 8 out of 68 reviews
Rating 8 - Good. 14 out of 68 reviews
Rating 6 - Okay. 15 out of 68 reviews
Rating 4 - Poor. 15 out of 68 reviews
Rating 2 - Terrible. 16 out of 68 reviews

Reviews

Verified review

6/10 Okay

Angelo

Liked: Staff & service
The room was okey but there wasn't fridge inside the room, there was only 2 outlets to plug my phone, the staff was excellent, the breakfast was decent
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Fernando

Disliked: Amenities, property conditions & facilities
Good location, walkable to the beach and restaurants. Note that this is a budget hotel, so great if you are trying to save some money, and not focusing so much on comfort.
Stayed 3 nights in Feb 2025
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

This hotel has so much to improve

This may be a different review, but I wanted to be simple and straightforward so it can be helpful to future guests so they can be prepared for what to expect. CONS: - Besides what I had paid online, I was also charged $50,000 Colombian pesos during the check-in for a supposed "insurance of the hotel." - The reception staff was nothing nice and had a terrible attitude. Bad customer service. - The WiFi range did not reach the room. We had to sit in the lobby or on the couches outside of the room to use the internet. - There was no place and nothing to hang our cloths. PROS: - The cafeteria staff are more friendly and nicer than the receptionist. - The daily breakfast was delicious. - The hotel is within short walking distance from the beach, stores, pharmacies, restaurants, banks and more. - The housekeepers were such great people and they used to leave the room impeccable. I give them 10 out of 10. I hope the management team receive these feedback well and hopefully they can improve them.
Stayed 5 nights in Nov 2023
Verified review

10/10 Excellent

Angelica Maria

Liked: Cleanliness
Everything was just perfect. Beautiful location. Right in the middle of everything. Staff was very friendly and helpful. Of course you need to understand that this is a 3 star hotel so I’m rating as a 3 star hostel and not as a luxury all inclusive 5 star hotel. Breakfast was ok nothing fancy but ok, Rooms were spacious and clean, Pool area is a little shady especially in the afternoon but it was clean and enjoyable, This is a cold water only hotel so if you’re looking for long hot showers this is not for you, Staff was very friendly and accommodating, we asked for a refrigerator and they gave it to us for free. The location is mint. Right on Main Street and only few hundred feet away from the heart of night life and main beach. Definitely a good place to stay if you’re not looking for something super fancy.
Stayed 4 nights in Feb 2026
Verified review

2/10 Terrible

STERLIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad service especially the women in the front counter I will not recommend this hotel
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

ADRIANA

Liked: Cleanliness, staff & service
Ok
Stayed 4 nights in May 2023
Verified review

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WHEN WE ARRVED THE BUILDING SMELLED OF ROTTEN WATER, THE ROOM HAD A LOCK ON THE DOOR I COULD OPEN WITH A CREDIT CARD, NO CHAIR IN THE ROOM, BATHROOM WAS NT EVEN BASIC. 2 SMALL TOWELS, PLASTIC SHOWER CURTAIN HAD MOLD, THERE WAS NO HOT WATER. I MEAN WHEN YOU TURNED ON THE HNDLE THERE WAS NO HOT WATER, NO WATER AT ALL, VERY LITTLE COLD WATER. WHEN I ASKED THE FRONT DESK GIRL SHE UST SAID, " SI, WE HAVE NO HOT WATER". I ASKED IF IT WOULD COME ON LATER, SHE SAID NO. THE WHOLE PLACE SMELLED OF MOLD AND MILDEW. ALTHOUGHI PAID OVER $425 FOR THE 4 DAYS I COULD NOT STAY THERE. WENT TO HOTEL ACROSS THE STREET. VERY NICE
Stayed 4 nights in May 2025
Verified review

2/10 Terrible

Denisse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Peste a humedad no tiene agua caliente muy sucio apestaba todo
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Experiencia, Las fotos de promoción son un engaño, La habitacion inmunda, horriblemente sucia, pedi un cambio de habitación y el recepcionista me dijo que el hotel es solo para dormir, y que pensara en otra cosa para no amargarnos nuestras vacaciones, este hotel no cuenta con agua caliente, Tuvimos que trasladarnos a otro hotel y fue la mejor decisión, NUNCA volveremos al hotel Porto fino!!
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

marcos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sem agua quente e havianuma obra com usonde martelete no primeiro piso. Insuportável. Alem denque o ar condicionado nao gelava.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Saulo

Liked: Staff & service
Disliked: Property conditions & facilities
Única coisa boa é a localização e a recepção, água de banho gelada, e café da manhã sem a mínima variedade, preço extremamente alto para o que oferece
Stayed 6 nights in Mar 2026
Verified review

2/10 Terrible

Eliana

Disliked: Cleanliness, amenities
Las habitaciones estaban con moho tanto que le toco a uno de mis amigos irse para otro hotel por que su esposa sufre de asma y se estaba asfixiando y la respuesta del hotel era que no tenían mas habitaciones. El hotel sucio, abandonado, el desayuno de baja calidad y poca variedad, los vasos del cafe y del agua sucios. Marco de puerta suelto, la tarjeta de la habitación hacia corto circuito y las habitaciones tenían cucarachas en los lavamanos. Las habitaciones sin accesorios para colgar las toallas, creo que Hoteles.com no debería ofrecer este alojamiento. El personal de la cocina poco amable, el personal de limpieza y recepción muy queridos
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

ARIANA

Liked: Cleanliness
Solo hay agua fría, sin secadora de cabello y húmeda en las habitaciones
Stayed 6 nights in Feb 2026
Verified review

4/10 Poor

JANSON

Liked: Cleanliness, property conditions & facilities, room comfort
No nos dieron habitación la primera noche, nos enviaron a otro hotel de más baja categoría.
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

alexandra

Liked: Cleanliness, room comfort
O WIFI NÃO PEGA NO QUARTO SOMENTE NOS CORREDORES E NO SAGUÃO DO HOTEL. NÃO TINHA VARIEDADE DE ALIMENTOS NO CAFÉ DA MANHÃ. NÃO FOI MENCIONADO NA HORA DA RESERVA QUE NÃO TINHA ÁGUA QUENTE NO CHUEVEIRO
Stayed 4 nights in Mar 2025
Verified review

2/10 Terrible

ANDRE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel Antigo e Mofado.

Pessoal muito amável e solícito, mas a estrutura do hotel é horrível. Nos cederam um dos melhores quartos, mofado, sem frigobar, cofre, sem wi-fi nos quartos, chuveiro sem agua quente e banheiro caindo aos pedaços. Abandonamos o hotel e o trocamos após a primeira noite. Fotos totalmente enganadoras. Café da manhã horroroso. Localização muito boa, mas não compensa.
Stayed 4 nights in Oct 2023
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

Hotel portofino

Nos tocó una habitación que daba al exterior de hotel y el ruido de los visitantes se escuchaba todas las noches, pedí ayuda en cambiar la habitación pero no fue atendida, no hubo jabón en la ducha, la alimentación los días sábado, domingo y lunes fue malísima.
Stayed 4 nights in Dec 2021
Verified review

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was near the hallway, it had an open window, so all the noise from the pool and bar area came in the room. The breakfast buffet was absolutely horrible, powdered eggs, it was like prison food. I got a stomach virus from the food or the coffee, they might have used tap water for the coffee.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación! Muy cómodo!

Excelente estadía, todo muy limpio, personal atento a cada cosa que necesitaba! Muy buena ubicación a 2 min de la playa y del centro. Lo único, es que no tenía agua caliente, pero sale tibia por el calor! En recepción tienen un stand para tomar ahí mismo los tour. Recomendado 100%!
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien. Todo
Stayed 5 nights in Jan 2019
Verified review

4/10 Poor

Richard.

Liked: Staff & service
Disliked: Room comfort
things i did not like, there was no fridge in the room, no phone in rooms to call lobby in case of emergency, no wi fi in rooms, towels not ready only after 10AM, only one elevator (crowded most of the time). To be honest i would not come back to this hotel. :(
Stayed 4 nights in Jul 2018
Verified review

6/10 Okay

Betty

It is a good choice because location and low budget.
Stayed 4 nights in Jun 2018
Verified review

4/10 Poor

Greg

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

City center Hotel

Very basic. It is very far from ALL INCLUSIVE. No basic amaneties provider like shampoo, only bar soap. No hair dryer, not even upon request. Meals were included but did not eat a single lunch or dinner. Food outside is better and cheap.
Stayed 5 nights in Sep 2017
Verified review

10/10 Excellent

THEREZA CRISTINA lins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom é bem localizado.

Um bom hotel, bem localizado. Tem um restaurante que oferece um buffet com preço fixo que oferece almoço e jantar, uma opção para economizar, variedade de comidas, sobremesas e sucos. O café da manhã já incluso na diária, com uma boa variedade e vista para o mar. Esse hotel só tem internet na área da piscina. Eu recomendo.
Stayed 2 nights in Mar 2017
Verified review

4/10 Poor

Jimmy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is very dated. A/C did not cool the room at all. The bathroom had very bad fumes and all of the pluming was in immediate need of replacement. No room phone. TV signal was very bad. The receptionists were not nice or informative at all. They did not seem to enjoy their job at the Hotel.