Hotel Portofino

3.0 star property
Comfortable hotel, walk to Spratt Bight Beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Portofino

Photo gallery for Hotel Portofino

Outdoor pool
Exterior
In-room safe, blackout drapes, free cribs/infant beds
Breakfast, lunch and dinner served
Reception

Overview of Hotel Portofino

Reviews
5.8

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping

Check out the area

Map
Avenida Providencia No. 1 - 115, San Andrés, San Andres y Providencia, 880001
  • Popular LocationEatAlley1 min walk
  • Popular LocationCafé Bar Jet Set1 min walk
  • Popular LocationSpratt Bight Beach6 min walk
  • Popular LocationPaintball San Andres7 min walk

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout drapes, free cribs/infant beds

Standard Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Quadruple Room

In-room safe, blackout drapes, free cribs/infant beds

Standard Quadruple Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Triple Room

In-room safe, blackout drapes, free cribs/infant beds

Standard Triple Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, blackout drapes, free cribs/infant beds

Family Room, Multiple Beds

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 40 sq m
  • Sleeps 7
  • 1 Double Bed and 3 Twin Beds

Family Room -5 Guests- Standard

  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds OR 1 Twin Bed and 2 Double Beds

View all photos for Double Room Standard

In-room safe, blackout drapes, free cribs/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

In-room safe, blackout drapes, free cribs/infant beds

Quadruple Room Standard

  • Sleeps 5
  • 3 Twin Beds and 1 Double Bed

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About the neighborhood

San Andrés

Located in San Andrés, Hotel Portofino is near the beach. First Baptist Church and Island House Museum are local landmarks, and the area's natural beauty can be seen at Spratt Bight Beach and Coton Cay. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property.
Visit our San Andrés travel guideOpens in a new window

What's nearby

  • Spratt Bight Beach - 6 min walk
  • Islote Sucre - 3 min drive
  • Punta Norte - 3 min drive
  • North End - 3 min drive
  • San Andres Hill - 4 min drive

Getting around

  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.) - 5 min drive

Restaurants

  • Juan Valdez - 2 min walk
  • Restaurante Hotel Casablanca - 5 min walk
  • Peruwok - 1 min walk
  • Sea Watch Caffe - 5 min walk
  • Beer Station - San Andres - 2 min walk

About this property

Hotel Portofino

Property highlights
Spratt Bight Beach is located near Hotel Portofino, which provides a free breakfast buffet, a bar, and a restaurant. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • An outdoor pool
  • A roundtrip airport shuttle (surcharge), meeting rooms, and an elevator
  • A front-desk safe, tour/ticket assistance, and luggage storage
  • A 24-hour front desk and concierge services
Room features
All 100 rooms boast comforts such as air conditioning, as well as thoughtful touches like free internet and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Free infant beds and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Delfin

Things to do

  • Outdoor pool

Family friendly

  • Free crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

There is no hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Portofino San Andres
Portofino San Andres
Hotel Portofino Hotel
Hotel Portofino San Andrés
Hotel Portofino Hotel San Andrés

Frequently asked questions

Does Hotel Portofino have a pool?

Yes, this property has an outdoor pool.

Is Hotel Portofino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Portofino?

Hotel Portofino doesn't offer parking.

What time is check-in at Hotel Portofino?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Portofino?

Check-out is at noon.

Does Hotel Portofino provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Portofino located?

Situated near the beach, this hotel is within a 10-minute walk of Spratt Bight Beach, Paintball San Andres, and Coton Cay. North End and Punta Norte are also within 2 mi (3 km).

Hotel Portofino Reviews

Reviews

5.8
Rating 10 - Excellent. 6 out of 52 reviews" "
Rating 8 - Good. 13 out of 52 reviews" "
Rating 6 - Okay. 10 out of 52 reviews" "
Rating 4 - Poor. 12 out of 52 reviews" "
Rating 2 - Terrible. 11 out of 52 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
This hotel has so much to improve
This may be a different review, but I wanted to be simple and straightforward so it can be helpful to future guests so they can be prepared for what to expect. CONS: - Besides what I had paid online, I was also charged $50,000 Colombian pesos during the check-in for a supposed "insurance of the hotel." - The reception staff was nothing nice and had a terrible attitude. Bad customer service. - The WiFi range did not reach the room. We had to sit in the lobby or on the couches outside of the room to use the internet. - There was no place and nothing to hang our cloths. PROS: - The cafeteria staff are more friendly and nicer than the receptionist. - The daily breakfast was delicious. - The hotel is within short walking distance from the beach, stores, pharmacies, restaurants, banks and more. - The housekeepers were such great people and they used to leave the room impeccable. I give them 10 out of 10. I hope the management team receive these feedback well and hopefully they can improve them.
Stayed 5 nights in Nov 2023

2/10 Terrible

STERLIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad service especially the women in the front counter I will not recommend this hotel
Stayed 2 nights in Jul 2023

8/10 Good

ADRIANA

Liked: Cleanliness, staff & service
Ok
Stayed 4 nights in May 2023

2/10 Terrible

Richard, Barranquilla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was near the hallway, it had an open window, so all the noise from the pool and bar area came in the room. The breakfast buffet was absolutely horrible, powdered eggs, it was like prison food. I got a stomach virus from the food or the coffee, they might have used tap water for the coffee.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

4/10 Poor

Richard., New York

Liked: Staff & service
Disliked: Room comfort
things i did not like, there was no fridge in the room, no phone in rooms to call lobby in case of emergency, no wi fi in rooms, towels not ready only after 10AM, only one elevator (crowded most of the time). To be honest i would not come back to this hotel. :(
Stayed 4 nights in Jul 2018

6/10 Okay

Betty, Bristol, CT

It is a good choice because location and low budget.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

4/10 Poor

Greg, New York

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
City center Hotel
Very basic. It is very far from ALL INCLUSIVE. No basic amaneties provider like shampoo, only bar soap. No hair dryer, not even upon request. Meals were included but did not eat a single lunch or dinner. Food outside is better and cheap.
Stayed 5 nights in Sep 2017

4/10 Poor

Jimmy, Virginia Beach Va

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is very dated. A/C did not cool the room at all. The bathroom had very bad fumes and all of the pluming was in immediate need of replacement. No room phone. TV signal was very bad. The receptionists were not nice or informative at all. They did not seem to enjoy their job at the Hotel.