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Festa Winter Palace

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Festa Winter Palace

Exterior
Indoor pool, sun loungers
Family Suite, 1 Bedroom | 1 bedroom, minibar, in-room safe, desk
Lobby sitting area
Junior Suite, 1 Double or 2 Single beds | Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Room service
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Suite, 1 Bedroom

Family Suite, 1 Bedroom | 1 bedroom, minibar, in-room safe, desk

Family Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Deep soaking bathtub
  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 Double or 2 Single beds

Junior Suite, 1 Double or 2 Single beds | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 Double or 2 Single beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Sofa bed
Separate bedroom
Deep soaking bathtub
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin room

Deluxe Double or Twin room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin room

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Deep soaking bathtub
Hair dryer
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Borovets, Samokov, 2010

What's nearby

  • Yanakiev Ski and Snowboard School - 17 min walk - 0.7 miles
  • Borovets Ski Resort - 4 min drive - 1.2 miles
  • Sitnyakovo Express - 4 min drive - 1.2 miles
  • Tsarska Bistritsa - 6 min drive - 2.1 miles
  • Seven Rila Lakes - 51 min drive - 20.1 miles

Getting around

  • Kostenets Station - 30 min drive
  • Sofia Airport (SOF) - 78 min drive

Restaurants

  • ‪Malina Bar&Grill /Бистро "Малина - ‬5 min drive
  • ‪Hotel RILA Lobby Bar - ‬5 min drive
  • ‪Festa Winter Palace-Restaurant - ‬5 min drive
  • ‪The Terrace Lounge - ‬5 min drive
  • ‪Restaurant & Pub Alpin - ‬5 min drive

About this property

Festa Winter Palace

Luxury family-friendly hotel
You can look forward to a nightclub, a terrace, and a coffee shop/cafe at Festa Winter Palace. Active travelers can enjoy amenities like horseback riding and cycling at this hotel. Indulge in a massage, aromatherapy, and a facial at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Guests can also expect to find a garden, a playground and a hair salon.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Bike rentals, valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A billiards/pool table, ATM/banking services, and tour/ticket assistance
  • An elevator, meeting rooms, and luggage storage
Room features
All 66 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • TVs with premium channels
  • Balconies, free infant beds, and electric kettles

Languages

Bulgarian, English, Russian

Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 6 per night)
  • Valet parking on site (EUR 6 per night)

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Nightclub
  • Playground
  • Ski equipment rentals
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Self parking fee: EUR 6 per night
  • Valet parking fee: EUR 6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Festa Winter
Festa Winter Palace
Festa Winter Palace Hotel
Festa Winter Palace Hotel Samokov
Festa Winter Palace Samokov
Festa Winter Palace Hotel
Festa Winter Palace Samokov
Festa Winter Palace Hotel Samokov

Frequently asked questions

Does Festa Winter Palace have a pool?

Yes, this property has an indoor pool.

Is Festa Winter Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Festa Winter Palace?

Self parking is available for EUR 6 per night. Valet parking is available for EUR 6 per night.

What time is check-in at Festa Winter Palace?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Festa Winter Palace?

Check-out is at noon.

Does Festa Winter Palace provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies.

Where is Festa Winter Palace located?

This family-friendly Samokov hotel is within 1 mi (2 km) of Yanakiev Ski and Snowboard School, Borovets Ski Resort, and Sitnyakovo Express. Tsarska Bistritsa is 2 mi (3.2 km) away.

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Festa Winter Palace Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 50 reviews
Rating 8 - Good. 18 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 5 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10

Stayed 1 night in May 2024

10/10

Stayed 6 nights in Feb 2022

4/10

The hotel is dated throughout. The staff were
Stayed 4 nights in Feb 2022

10/10

Stayed 1 night in Jun 2021

4/10

Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza
Stayed 4 nights in Mar 2021

10/10

Our stay was great. I definitely recommend this hotel.
Stayed 2 nights in Mar 2021

10/10

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stayed 3 nights in Feb 2021

8/10

Stayed 6 nights in Feb 2021

10/10

Amazing hotel! Great location and such a good stuff! Definitely will come back!
Stayed 1 night in Feb 2021

10/10

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Stayed 2 nights in Feb 2021

8/10

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Stayed 2 nights in Feb 2021

4/10

Stayed 2 nights in Dec 2020

10/10

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Stayed 1 night in Oct 2020

10/10

Stayed 1 night in Oct 2020

8/10

Stayed 1 night in Sep 2020

10/10

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Stayed 3 nights in Mar 2020

8/10

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
Stayed 4 nights in Mar 2020

2/10

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Stayed 5 nights in Sep 2019

8/10

Stayed 1 night in Sep 2019

10/10

Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin
Stayed 5 nights in Sep 2019

4/10

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Stayed 1 night in Jul 2018

8/10

Stayed 3 nights in Jul 2018

6/10

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Stayed 4 nights in Jul 2018

8/10

Stayed 2 nights in Mar 2018

8/10

Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο
Stayed 2 nights in Mar 2018