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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Travelers find a convenient home base in Salt Lake City, where a hearty breakfast starts the day and a refreshing pool offers the perfect way to unwind

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds - SureStay by Best Western Salt Lake City Downtown (Salt Lake City)
Lobby - SureStay by Best Western Salt Lake City Downtown (Salt Lake City)
Exterior - SureStay by Best Western Salt Lake City Downtown (Salt Lake City)
Lobby - SureStay by Best Western Salt Lake City Downtown (Salt Lake City)
Standard Room, 2 Queen Beds, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries, towels - SureStay by Best Western Salt Lake City Downtown (Salt Lake City)
City Creek Inn & Suites, in the heart of Salt Lake City, offers a welcoming retreat with practical amenities. Enjoy a free breakfast buffet, on-site laundry, and a seasonal outdoor pool. In-room WiFi keeps you connected, while the staff earns praise for their helpful service.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

1 King Bed, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Located in Central City, a neighborhood in Salt Lake City, SureStay by Best Western Salt Lake City Downtown is near the airport and near a metro station. City Creek Center and Jordan Landing are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Utah State Fairpark and Hogle Zoo. Looking to enjoy an event or a game? See what's going on at Delta Center or Rice-Eccles Stadium. Relax and indulge in the area's health/beauty spa, or seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Salt Lake City travel guide
Map
1009 S Main St, Salt Lake City, UT, 84111

What's nearby

  • A park with a lake, a bridge, and mountains in the background.
    Liberty Park
    15 min walk - 0.8 miles
  • A circular architectural structure with a central skylight and intersecting beams.
    Salt Palace Convention Center
    5 min drive - 1.6 miles
  • Smith's Ballpark
    8 min walk - 0.5 miles
  • Nightmare on 13th
    13 min walk - 0.7 miles
  • Salt Lake Community College
    16 min walk - 0.9 miles

Getting around

  • North Temple Bridge/Guadalupe Station
    6 min drive
  • 900 South Station
    10 min walk
  • Salt Lake City International Airport (SLC)
    14 min drive

Restaurants

  • Leavity Bread & Coffee
    1 min walk
  • Space Tea
    6 min walk
  • Sonic Drive-In
    9 min walk
  • Publik Coffee Roasters
    4 min walk
  • Snowmobile Pizza
    9 min walk

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  • Hot tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May 29 to September 02
Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Frequently asked questions

Does SureStay by Best Western Salt Lake City Downtown have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is SureStay by Best Western Salt Lake City Downtown pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 20 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Salt Lake City Downtown?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). After-hours check-in is not available.

What time is check-out at SureStay by Best Western Salt Lake City Downtown?

Check-out is at 11 AM.

Where is SureStay by Best Western Salt Lake City Downtown located?

Located in Central City, this hotel is 0.5 mi (0.8 km) from Smith's Ballpark and within 3 mi (5 km) of Salt Palace Convention Center and Temple Square. Nightmare on 13th and Liberty Park are also within 1 mi (2 km). 900 South Station is 10 minutes by foot and Ballpark Station is 13 minutes.

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Reviews

SureStay by Best Western Salt Lake City Downtown Reviews

6.6

6.6

Cleanliness

6.6

Location

7.2

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 278 out of 1001 reviews
Rating 8 - Good. 238 out of 1001 reviews
Rating 6 - Okay. 162 out of 1001 reviews
Rating 4 - Poor. 135 out of 1001 reviews
Rating 2 - Terrible. 188 out of 1001 reviews

Reviews

Verified

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Nice room comfortable bed Security good gated Not a good area outside the hotel Not safe at night Would not stay again
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Florian

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was super friendly, room was big and quiet. Washer and dryer was easy to use. Only point was that water and shower wasn’t really the best (mostlikely a little outdated and water no warm enough)
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, friendly staff amd knowledgeable.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Malia

Liked: Cleanliness
The room was clean and beds comfortable. The surrounding neighborhood however was sketchy. There were many, and I mean many, unhoused/unwashed people loitering around the property. Thankfully, there is a locked gate around the hotel which does help it feel safer. Bottom line, if you need a clean, no frills room at a decent price and don’t care about the dilapidated downtown neighborhood, then this is your place.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is great! Very convenient location.
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Talia Alicia

Liked: Cleanliness, staff & service
Things were okay. Clean rooms and helpful staff.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very attentive and willing to help. Housekeeping is amazing every time we stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Very nicely updated and clean property located a short walk from the light rail. Appreciated the hot breakfast each morning, too.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, gated hotel. We had an amazing stay. Its pet friendly and very close to downtown.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Lesley

Liked: Staff & service
Friendly staff. Close to downtown.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking with room key—-safe
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
The room was clean and not run down.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the gated parking. Room was clean. Place is quiet other than the train. But lit up like a football field. We want safety, but a bit too much.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Conveniently located to downtown, surprisingly quiet, safe with a gated entry and outdoor access to the rooms vs a noisy hallway. Room was well set up, clean, bed was comfortable, serves a full breakfast. I would stay here again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jesse

Room was clean, staff was courteous, and the fact that it was gated and had cameras was a major plus (+)
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and the rooms were clean and comfortable.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities
Clean room. Great customer service.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are comfortable and the location was good. The staff were helpful and the daily breakfast had several hot items that are better than other continental breakfast options from other properties. Really liked that the parking lot had a gate.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the places we visited.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Colby

Liked: Cleanliness, staff & service
Kind staff, good breakfast and close to downtown.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Cherri

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. Room was nice. Will stay here again.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Sandra

Clean room. Clean breakfast area and lobby
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

JOE

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There is no coffee in the rooms. That is a must for me anyway. The Tub was yellow and had hair in it even though the room had a strong smell of bleach... too strong. I had to open the windows for and it was not good. The Hair dryer was broken. It turned on but the hi low and heat button was broke so I just had to use it like that. Staff was nice. Food was on time. They use rough paper Bowls...the texture of the inside of an egg carton to eat Cereal with milk... Strange and did not help. The coffee cup lids were not the right size and while being very careful, I still squeezed a little too hard and coffee spilled up out and all over my rental. So. Not a great experience.
Stayed 4 nights in May 2026
Verified

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service, room comfort

We slept comfortably

The beds were comfortable and the room was clean. The area around the hotel was a bit rough with a homeless person sleeping in front of the hotel, but I appreciated the gated parking
Stayed 1 night in Sep 2025
Verified

8/10 Good

Marquita

Liked: Staff & service, amenities, property conditions & facilities
We had a quiet stay. The staff was helpful, and the breakfast each morning provided convenience and variety. The outdoor pool was not operational, but the website did advise that it was "seasonal".
Stayed 5 nights in Sep 2025