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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Hotel with free breakfast, near Temple Square

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Free daily buffet breakfast
Lobby
Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries, towels
Exterior
Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Laundry
  • Pool
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Mini-fridge
TV
Premium bedding
Pillowtop bed
Down duvet
Frette Italian linens
Shower/tub combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Mini-fridge
TV
Premium bedding
Pillowtop bed
Down duvet
Frette Italian linens
Shower/tub combination
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Mini-fridge
TV
Premium bedding
Pillowtop bed
Down duvet
Frette Italian linens
Shower/tub combination
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
1009 S Main St, Salt Lake City, UT, 84111

What's nearby

  • Salt Palace Convention Center - 3 min drive - 1.5 miles
  • Temple Square - 4 min drive - 1.9 miles
  • Salt Lake Temple - 4 min drive - 1.9 miles
  • Conference Center - 4 min drive - 2.1 miles
  • Vivint Arena - 4 min drive - 2.2 miles

Getting around

  • North Temple Bridge/Guadalupe Station - 5 min drive
  • 900 South Station - 9 min walk
  • Salt Lake City International Airport (SLC) - 12 min drive

Restaurants

  • ‪Sonic Drive-In - ‬10 min walk
  • ‪Sushi Burrito - ‬12 min walk
  • ‪SLC Eatery - ‬1 min walk
  • ‪Lucky 13 - ‬11 min walk
  • ‪Tacos Don Rafa - ‬9 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel near Salt Palace Convention Center
SureStay by Best Western Salt Lake City Downtown provides amenities like a free breakfast buffet and laundry facilities. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Free self parking
  • Express check-out, ATM/banking services, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 63 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews give good marks for the clean rooms at the property.
More amenities include:
  • Frette Italian sheets, pillowtop mattresses, and down comforters
  • Bathrooms with hydromassage showers and shower/tub combinations
  • TVs with cable channels
  • Mini fridges, microwaves, and coffee/tea makers

Languages

English, Farsi, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from April 23 2025 to May 25 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May 29 to September 02
Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

Frequently asked questions

Does SureStay by Best Western Salt Lake City Downtown have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM. The pool will be unavailable from April 23 2025 to May 25 2025 (dates subject to change).

Is SureStay by Best Western Salt Lake City Downtown pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay by Best Western Salt Lake City Downtown?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Salt Lake City Downtown?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). After-hours check-in is not available.

What time is check-out at SureStay by Best Western Salt Lake City Downtown?

Check-out is at 11 AM.

Where is SureStay by Best Western Salt Lake City Downtown located?

Located in Central City, this hotel is 0.5 mi (0.7 km) from Smith's Ballpark and within 3 mi (5 km) of Salt Palace Convention Center and Vivint Arena. Nightmare on 13th and Liberty Park are also within 1 mi (2 km). 900 South Station is 9 minutes by foot and Ballpark Station is 13 minutes.

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SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 254 out of 1007 reviews
Rating 8 - Good. 241 out of 1007 reviews
Rating 6 - Okay. 184 out of 1007 reviews
Rating 4 - Poor. 136 out of 1007 reviews
Rating 2 - Terrible. 192 out of 1007 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Phong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Audon

Always enjoy staying there
Stayed 1 night in Feb 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ppl who run it seem to take pride in the facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very quiet and clean, and loved that parking was inside of a gate.
Stayed 1 night in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any time go to slc I see if I can stay here first. I like how it’s gated and it fieels safer to leave your car there. The staff is nice. The pricing is great and the rooms are cleao and breakfast in the morning is incredible. This is my favorite place to stay
Stayed 1 night in Jan 2025

8/10 Good

Rubi

Liked: Staff & service
It’s ok, but bathroom tile floor was broken
Stayed 2 nights in May 2025

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what it appears to be.
Stayed 3 nights in Apr 2025

6/10 Okay

Brent

Pretty sub standard hotel … nothing special
Stayed 1 night in Feb 2025

4/10 Poor

Loren L

Disliked: Cleanliness, staff & service, property conditions & facilities
It has been a long time since I stayed in a hotel this dirty.
Stayed 3 nights in Mar 2025

8/10 Good

Colby

Liked: Cleanliness, staff & service
Kind staff, good breakfast and close to downtown.
Stayed 6 nights in Oct 2024

8/10 Good

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the places we visited.
Stayed 2 nights in Oct 2024

10/10 Excellent

Aubry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating!
Stayed 1 night in Dec 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
The on l
Stayed 1 night in Mar 2025

4/10 Poor

Teresa

Scary part of town
Stayed 1 night in Mar 2025

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very sketchy area
Stayed 1 night in Feb 2025

2/10 Terrible

Lorri

The staff were very nice. Too bad the conditions of my room as well as areas of hotel were very much in need of massive repairs. We had to ask for three different rooms before we found one that as was barely Bearable
Stayed 1 night in Feb 2025

6/10 Okay

katherine

Liked: Amenities, property conditions & facilities
Was very comfortable
Stayed 2 nights in Dec 2024

2/10 Terrible

Lloyd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a horrible part of town, bad enough to need a gated entry. The room that we were in was supposedly just remodeled it was a horrible job with paint still on the floor and just a big sticker on the bottom of the tub. The door showed signs of being broken into multiple times. The manager tried to pull a bait and switch. The first of two nights was $129. He was going to charge $189 for the second night. Don't walk away from this place, RUN!
Stayed 2 nights in Apr 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good stay for the money.

It was a good model for the money we paid. The bed was a bit bouncy and the heater was hard to get an accurate temperature. Was clean place and the parking lot was gated.
Stayed 1 night in Feb 2025

10/10 Excellent

Val

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay when I'm in town. Place is safe and quiet.
Stayed 1 night in Sep 2024

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities
The power went out 2 times while i was staying
Stayed 2 nights in Jan 2025

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and safe. Staff is great. Not much to eat that is close but a few within a couple of blocks if walking. Great breakfast.
Stayed 2 nights in Dec 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cheap with decent heat.left too early for breakfat
Stayed 1 night in Jan 2025

8/10 Good

Teri

It could have been cleaner. The room needed some wall floor and door repairs. Was good for our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was very nice. I wish there would have been some fruit options for breakfast.
Stayed 1 night in Dec 2024