Door locked when we arrived, rang the door bell and the 2 numbers on the door, phone line wasn’t working, got in when someone came out , and waited in reception for half hour, nobody came so we had to take our bags with us to coronation street, then ringing the numbers after the tour , phone still not working , so rang a different hotel that was on there card that we took from reception, and they sorted it so we could get in and checked in , the beds and room was spotless and clean , the shower had a massive crack in it and the tv wasn’t working , when I went to reception, they told us to use the shower and the tv would be back on in a hour , but we didn’t use the shower in case we got our skin caught in the plastic because the crack wasn’t lined up , and the tv still wasn’t working in the morning either