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Casa Serafin Hotel

Property class: 3

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Photo gallery for Casa Serafin Hotel

Living area - Casa Serafin Hotel (Salento)
Reception - Casa Serafin Hotel (Salento)
Royal Street 2 | Free WiFi - Casa Serafin Hotel (Salento)
Royal Street 1 | Free WiFi - Casa Serafin Hotel (Salento)
Cocora Valley 8 | Free WiFi - Casa Serafin Hotel (Salento)
Casa Serafin Hotel provides laundry facilities and more. Guests can connect to free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Royal Street 1

Royal Street 1 | Free WiFi

Royal Street 1

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Double Bed

View all photos for Royal Street 2

Royal Street 2 | Free WiFi

Royal Street 2

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Wax Palm 3

Wax Palm 3 | Free WiFi

Wax Palm 3

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Wax Palm 4

Wax Palm 4 | Free WiFi

Wax Palm 4

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Wax Palm 5

Free WiFi

Wax Palm 5

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Wax Palm 6

Free WiFi

Wax Palm 6

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Cocora Valley 7

Cocora Valley 7 | Free WiFi

Cocora Valley 7

  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds and 2 Double Beds

View all photos for Cocora Valley 8

Cocora Valley 8 | Free WiFi

Cocora Valley 8

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Located in Salento, Casa Serafin Hotel is in the city center. Street Stuck in Time and Bejuco to Basket Interpretation Center are cultural highlights, and some of the area's attractions include Metropolitan Cultural Convention Centre of Quindío and Quindio Botanical Garden. The Dome Birds and QUIMBAYAS THEME PARK are also worth visiting. Visit our Salento travel guide
Map
CARRERA 6, NUMERO 3 39, Salento, Quindío, 631020

What's nearby

  • Calle Real
    Calle Real
    1 min walk - 0.0 miles
  • wax palm trees in Cocora Valley, Salento, Colombia, South America
    Cocora Valley
    18 min walk - 0.9 miles
  • Main Square
    2 min walk - 0.1 miles
  • Mirador Alto de la Cruz
    6 min walk - 0.3 miles
  • Metropolitan Cultural Convention Centre of Quindío
    63 min drive - 12.7 miles

Getting around

  • Pereira (PEI-Matecaña Intl.)
    85 min drive

Restaurants

  • Parrilla y Vino Juan Esteban
    2 min walk
  • Concreto Cafe
    1 min walk
  • Donde Laurita
    2 min walk
  • La Postre
    1 min walk
  • Bar Danubio
    1 min walk

About this property

Casa Serafin Hotel

Hotel in the city center
Casa Serafin Hotel provides laundry facilities and more. Guests can connect to free in-room WiFi.
Additional perks include:
  • Local cuisine breakfast (surcharge), smoke-free premises, and luggage storage
Room features
All guestrooms at Casa Serafin Hotel include amenities such as free WiFi.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekday local cuisine breakfast available 7:30 AM to 10:00 AM for a fee: COP 17,000 for adults and COP 17,000 for children

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of COP 30000 per pet, per stay
Welcoming dogs only

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately COP 17000 for adults and COP 17000 for children
  • Pet fee: COP 30000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 131985

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Casa Serafin Hotel Hotel
Casa Serafin Hotel Salento
Casa Serafin Hotel Hotel Salento

Frequently asked questions

Is Casa Serafin Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of COP 30000 per pet, per stay.

How much is parking?

Casa Serafin Hotel doesn't offer parking.

What time is check-in at Casa Serafin Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Casa Serafin Hotel?

Check-out is at noon.

Where is Casa Serafin Hotel located?

Located in the heart of Salento, this hotel is within 1 mi (2 km) of Calle Real and Cocora Valley. Main Square and Mirador Alto de la Cruz are also within 5 minutes.

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Reviews

Casa Serafin Hotel Reviews

9.4

Exceptional

9.4

Cleanliness

8.6

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 29 reviews
Rating 8 - Good. 5 out of 29 reviews
Rating 6 - Okay. 1 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

Reviews

Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location. Rooms were spacious and well designed.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Our group of 12 had an incredible experience! The venue was spotless, and the service exceeded our expectations. Fernando was an outstanding host, and the ladies were equally welcoming and attentive. My family and I wholeheartedly recommend this place – a solid 10/10!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness
Location was amazin!! Everything was super clean!!
Stayed 2 nights in Jul 2025
Verified

8/10 Good

MAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cozy. There are many restaurants around and easy to walk to everywhere including the bus terminal. Only one wish was more storage or hanging area for clothes and toiletries.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Sushila

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at Casa Serafín Hotel. We arrived earlier than expected and they kindly allowed us to check into our room right away, which was a huge help as we had a trip booked in the afternoon. The location is perfect — right in the centre of everything, making it easy to get around Salento. The room was big, clean, and comfortable. The only downsides were that there was no hairdryer in the room, and it was sometimes hard to tell who was actually working at reception versus the cleaning staff, as there didn’t seem to be a clear reception presence. Overall, still a very good stay and we’d recommend it for its convenience and comfort.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located. The customer service was great. Try not to stay in the room nearby the street am because it’s hard to sleep at night with the noise from outside.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the decoration, the authenticity of the building and the excellent location!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful newly remodeled with wonderful details. Staff is very nice and accommodating. It is located right on the main street in Salento: Calle Real. You have shopping and restaurants for several blocks.
Front of hotel on Calle Real
View of Calle Real from balcony of our room
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort

Little to no sleep

Sometimes, it’s the little things that count. Like offering shampoo, and a second cup of coffee without being charged. This was sold as a full breakfast. Also, word of advice, do not book the rooms with the balcony unless noise does not bother you. The local people literally party ALL NIGHT LONG, and they are loud.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

sanjeeban

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and prepaid for the property via Expedia 2 months back but upon arrival they didn’t accepted the booking at night. This was insane as I had to wiggle around to find a place to stay at night. Next day after lot of back and forth they gave me a small room to stay. Very bad experience
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Nia

Liked: Staff & service, property conditions & facilities
Perfect location! It was easy to come and go which was perfect when we wanted to drop off shopping bags. You must bring wash cloths with you as they only provide towels. If you're planning on getting rest, this isn't the place for you as it is extremely loud all hours of the night. Although the room didn't get too hot, there is no fans or air control in the room. You have to ask to use an iron and it is shared with everyone staying at the hotel. If you need more toilet paper or fresh towels, you must ask for them. My son was really disappointed that he was unable to sleep on the top bunks because of there being many dead bugs up there. The shower floor was pretty gross and the room floor needed a good mopping. House keeping did come by but unfortunately the shower floor remained the same so I'd advise packing shower shoes. The "front desk" is almost non existent. Once you find someone who works there, be sure to get their number for WhatsApp in case you need anything. Breakfast was good. The staff were so kind and resourceful. They were very helpful. The rooms do look like the photos.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Fabian Esteban

Liked: Cleanliness, staff & service, amenities
Genial
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Manuel Germán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Serafín en Salento fue una experiencia encantadora. El lugar es acogedor, muy bien cuidado, prácticamente nuevo. La atención fue cálida y personalizada, siempre pendientes de que todo estuviera bien. Además, está muy bien ubicada, a pocos minutos del centro de Salento. ¡Definitivamente un lugar al que me encantaría volver!
Stayed 2 nights in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Court séjour à Salento. Décoration hotel magnifique, literie très confortable. L’hôtel est placé dans la plus belle rue de Salento, tout près de TOUT (restaurants, boutiques de souvenirs, place principale où se trouvent les jeeps Willis. Le personnel est aux petits soins. Petits bémols : hôtel au coeur du centre ville donc ça peut être très bruyant jusqu’à tard en fonction de là où se trouve votre chambre. Nous en avions une qui donnait sur la rue. Si vous voulez du calme demandez les chambres au fond du jardin. Le petit déjeuner est le même tous les matins et n’est pas servi sous forme de buffet. Il y a des œufs à la demande (brouillés, au plat ou omelette), 1 tranche de fromage, boisson chaude, 1 coupole de fruits, 1 tartine de pain ou arepa avec beurre et confiture. Vous pouvez demander des portions en plus si vous avez une grande faim.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bonito y limpio
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, property conditions & facilities
Muy buena ubicación e instalaciones. Las habitaciones son amplias y cómodas. Check in y check out fácil y excelente atención y servicio.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESPECTACULAR SITIO

Fue un experiencia inolvidable, la atención super amable, el hotel super cuidado parece nuevo, pareciera que lo estábamos estrenando Las habitaciónes, ropa de cama y baños, toallas, todo extremadamente limpio Volvería y lo recomendaría 100% Para mí es el mejor hotel de Salento Super ubicado en la calle principal
Stayed 1 night in May 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo Hotel, limpio y personal muy amable. Es en la calle principal entonces hay ruido. Muy recomendado.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

inti

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jean-Sébastien

Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Kristen

Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025