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THE MARK GRAND HOTEL

3.0 star property
Japanese cuisine delights the palate at this urban retreat near Omiya Park, where two indoor pools offer refreshing breaks after exploring nearby attractions

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Photo gallery for THE MARK GRAND HOTEL

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | View from room - THE MARK GRAND HOTEL (Saitama)
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine - THE MARK GRAND HOTEL (Saitama)
Property entrance - THE MARK GRAND HOTEL (Saitama)
Reception - THE MARK GRAND HOTEL (Saitama)
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine - THE MARK GRAND HOTEL (Saitama)
THE MARK GRAND HOTEL is near Omiya Park and the Railway Museum. Relax at the CENTRAL WELLNESS CLUB spa or swim in two indoor pools. Free WiFi keeps you connected, and multiple dining venues serve Japanese cuisine all day.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Mark Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Double Room, Non Smoking (Check out time: 10:00)

Basic Double Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Basic Double Room, Non Smoking (Check out time: 10:00)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Twin Room, Non Smoking (Check out time: 10:00)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

Free minibar, in-room safe, blackout drapes, iron/ironing board

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

Superior Twin Room, Non Smoking (Check out time: 10:00) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking | Free minibar, in-room safe, blackout drapes, iron/ironing board

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

About the neighborhood

Located in Chuo Ward neighborhood, THE MARK GRAND HOTEL is connected to a rail/subway station. Railway Museum and Omiya Bonsai Art Museum are cultural highlights and Warner Bros. Studio Tour Tokyo - The Making of Harry Potter is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Saitama Super Arena or Saitama Stadium 2002. Take an opportunity to explore the area for water adventures such as swimming. Visit our Saitama travel guide
Map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081

What's nearby

  • Saitama_KeyakiHiroba_553248621532774863_05
    Keyaki Hiroba
    6 min walk - 0.4 miles
  • Saitama Super Arena featuring modern architecture
    Saitama Super Arena
    8 min walk - 0.5 miles
  • The Museum of Modern Art, Saitama
    The Museum of Modern Art, Saitama
    4 min drive - 1.3 miles
  • Japan Mint Saitama Museum
    14 min walk - 0.8 miles
  • Yono Park
    4 min drive - 1.3 miles

Getting around

  • Saitama-Shintoshin Station
    12 min walk
  • Haneda Airport (HND)
    99 min drive

Restaurants

  • Starbucks
    9 min walk
  • Starbucks
    12 min walk
  • EXCELSIOR CAFFÉ
    9 min walk
  • 麺家 紫極
    9 min walk
  • サイゼリヤ
    4 min walk

About this property

THE MARK GRAND HOTEL

Hotel near Saitama Super Arena
Located close to Omiya Park and Railway Museum, THE MARK GRAND HOTEL provides a coffee shop/cafe, a bar, and a health club. Treat yourself to some rest and relaxation at Central Wellness Club, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. In addition to conference space and a steam room, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Other perks include:
  • 2 indoor pools
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Meeting rooms
Room features
All guestrooms at THE MARK GRAND HOTEL include thoughtful touches such as air conditioning and free stocked minibars, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Housekeeping and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • sereno
  • 日本料理 秋ヶ瀬

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 4,489 square feet of conference space
  • 6 meeting rooms

Full-service spa

  • Hot/mineral springs
  • Sauna
  • Spa open select days

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Covered self parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama

Frequently asked questions

Does THE MARK GRAND HOTEL have a pool?

Yes, this property has 2 Indoor pools. Pool access is from 10:00 AM–7:00 PM.

Is THE MARK GRAND HOTEL pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 1500 per night. Extended parking is available for JPY 1500 per day.

What time is check-in at THE MARK GRAND HOTEL?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at THE MARK GRAND HOTEL?

Check-out is at 10:00 AM.

Where is THE MARK GRAND HOTEL located?

Located in Chuo Ward, this spa hotel is 0.5 mi (0.8 km) from Saitama Super Arena and within 3 mi (5 km) of Omiya Park and Railway Museum. Omiya Bonsai Art Museum and Saitama Stadium 2002 are also within 9 mi (15 km). Saitama-Shintoshin Station is 12 minutes by foot and Yonohommachi Station is 20 minutes.

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Reviews

THE MARK GRAND HOTEL Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 54 out of 77 reviews
Rating 8 - Good. 15 out of 77 reviews
Rating 6 - Okay. 5 out of 77 reviews
Rating 4 - Poor. 2 out of 77 reviews
Rating 2 - Terrible. 1 out of 77 reviews

Reviews

8/10 Good

Maki

Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly staff!
Stayed 2 nights in Dec 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities
Room was so spacious and clean. The staff was super friendly! Great location and plenty of amenities!
Stayed 4 nights in Nov 2025

10/10 Excellent

Robert John

Liked: Cleanliness, amenities, property conditions & facilities
Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall.
Stayed 1 night in Nov 2025

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, great service great people, wish I didn’t have to leave!
Stayed 1 night in Oct 2025

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024

10/10 Excellent

Paddy

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in the Grand King Room on the upper floors. Was so lovely to have a massive comfy bed, room to stretch out in, a great TV, free flow drinks in the bar and an excellent quiet breakfast buffet with fresh handmade food beautifully presented and served. Everything was clean, everyone was helpful and even though it's a little out of Tokyo centre, I enjoyed the peace of that and the east access to stations within walking distance. I hugely recommend the nearby bonsai museum/village and the railway museum too. Again both in easy reach.
Stayed 4 nights in Feb 2026

10/10 Excellent

George Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!
Stayed 9 nights in Nov 2025

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024

6/10 Okay

Yuriko

Liked: Cleanliness, amenities, property conditions & facilities
客室は衛生的でした。 連泊したのですが、駐車場の料金をチェックインの際に前払いしました。何も説明が無かったので、外出の時に精算機で2000円の表示が出て危うく払いそうになりました。事前に説明して欲しいです。
Stayed 2 nights in Jan 2026

10/10 Excellent

Takashi

Liked: Cleanliness, amenities
清潔な室内、静かな所でゆっくり休めました
Stayed 1 night in Jan 2026

10/10 Excellent

YUMIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リフレッシュするためにたまに利用させて頂いております。 チェックアウト12時なのもゆったり過ごせてありがたいです。快適に過ごせる施設です。
Stayed 1 night in Dec 2025

10/10 Excellent

??????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に奇麗で素晴らしいお部屋でした 徒歩の場合、駅から少し遠いのがデメリット
Stayed 1 night in Dec 2025

8/10 Good

Hirokazu

髭剃り用の剃刀をフロントデスクまでもらいに行かなければならないのは不便。
Stayed 1 night in Nov 2025

6/10 Okay

chie

Liked: Property conditions & facilities
Disliked: Cleanliness
和室に宿泊しました。 小さな子連れなので洗い場のある浴室と考えたのですが、国内外色々ホテルに宿泊していますが、過去1番残念な浴室でした。 古いホテルだからという理由だけではすませられないほど赤、黒カビがすごくて、びっくり。もっとしっかり清掃してほしいです。 レストランなどは非常に満足度高いので、次宿泊する際にはリニューアルした洗い場のある洋室にしたいと思います。
Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Amenities, property conditions & facilities
Allt fungerade bra.
Stayed 3 nights in Nov 2025

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, amenities
すべてが完璧！
Stayed 1 night in Nov 2025

10/10 Excellent

Daiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅からのアクセスがいい
Stayed 2 nights in Nov 2025

6/10 Okay

miyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
室内の電球が切れて薄暗い。ソファーは古く白いシミがあった。カーペットが汚れていた。額縁が破損していた。枕が汗くさかった。天井裏を誰かがあるいているような感じがあった。無料サービスの水なのに4本目から代金を請求すると言われた。又、ボトルサイズ小さい。蛇口から美味し水を飲めるようにして欲しい。運動する事が出来ず今後は24時間使えるようにして欲しい。朝食時間帯が7時と遅く利用出来なかった6時からに変更して欲しい。しかし、窓は手垢などなく夕陽は綺麗でした。建物の見た目は期待感が増すがサービスや室内ランクは劣る。
Stayed 1 night in Oct 2025

10/10 Excellent

Pei Hsien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
第一次到JR新都心站，飯店離埼玉超級競技場步行約10分鐘，附近有車站、商場非常方便，搭車到澀谷、東京也不遠。飯店裝潢設計非常棒，飯店氛圍高級但不到有壓力，有機會肯定會再入住！真的讚！
Stayed 2 nights in Oct 2025

4/10 Poor

haiu yen

Disliked: Staff & service, property conditions & facilities
許多設施都需收費，連早餐的研磨coffee 也需另付！ 感覺是個依附在商場中的可憐旅館
Stayed 1 night in Sep 2025