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Hotel Metropolitan Saitama Shintoshin

3.5 star property
Relax at the hotel’s coffee shop or grab dinner at the restaurant nearby music venues like Saitama Super Arena for an unforgettable stay.

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Photo gallery for Hotel Metropolitan Saitama Shintoshin

Executive Twin Room | Premium bedding, down comforters, pillowtop beds, in-room safe - Hotel Metropolitan Saitama Shintoshin (Saitama)
Cleanliness standards - Hotel Metropolitan Saitama Shintoshin (Saitama)
Exterior - Hotel Metropolitan Saitama Shintoshin (Saitama)
Cleanliness standards - Hotel Metropolitan Saitama Shintoshin (Saitama)
Lobby sitting area - Hotel Metropolitan Saitama Shintoshin (Saitama)
Hotel Metropolitan Saitama Shintoshin, close to Saitama Super Arena, offers a warm welcome with a coffee shop/cafe and restaurant. Stay connected with in-room WiFi, enjoy luggage storage and dry cleaning/laundry services. The helpful staff has left a lasting impression on previous guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Single Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Single Room

9.4 out of 10
Exceptional
(38 reviews)
  • City view
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Semi Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Semi Double Room

9.6 out of 10
Exceptional
(26 reviews)
  • City view
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(29 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Triple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Executive Twin Room

Executive Twin Room | Living area

Executive Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Semi Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Semi Double Room

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Chuo Ward, a neighborhood in Saitama, Hotel Metropolitan Saitama Shintoshin is in the entertainment district and near a train station. The area's natural beauty can be seen at Omiya Park, while Railway Museum and Omiya Bonsai Art Museum are cultural highlights. Looking to enjoy an event or a game? See what's going on at GMO Arena Saitama or Nack5 Stadium Omiya. Visit our Saitama travel guide
Map
11-1 Shintoshin, Chuo-ku, Saitama, Saitama, 330-0081

What's nearby

  • Saitama_KeyakiHiroba_553248621532774863_05
    Keyaki Hiroba
    1 min walk - 0.0 miles
  • GMO Arena Saitama
    GMO Arena Saitama
    1 min walk - 0.1 miles
  • Cocoon City
    6 min walk - 0.4 miles
  • Japan Mint Saitama Museum
    12 min walk - 0.7 miles
  • Yono Park
    4 min drive - 1.5 miles

Getting around

  • Saitama-Shintoshin Station
    5 min walk
  • Haneda Airport (HND)
    95 min drive

Restaurants

  • Starbucks
    4 min walk
  • マクドナルド
    5 min walk
  • EXCELSIOR CAFFÉ
    2 min walk
  • 杵屋 さいたま新都心店
    2 min walk
  • Starbucks
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (JPY 3,300 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,600 for adults and JPY 1,500 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • カフェ クロスヤード

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • At least 80% lighting from LEDs
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2600 for adults and JPY 1500 for children
  • Self parking fee: JPY 3300 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Hotel Metropolitan Saitama Shintoshin pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for JPY 3300 per night.

What time is check-in at Hotel Metropolitan Saitama Shintoshin?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Metropolitan Saitama Shintoshin?

Check-out is at 11 AM.

Where is Hotel Metropolitan Saitama Shintoshin located?

Located in Chuo Ward, this hotel is within 2 mi (3 km) of GMO Arena Saitama, Nack5 Stadium Omiya, and Omiya Park. Railway Museum and Omiya Bonsai Art Museum are also within 3 mi (5 km). Saitama-Shintoshin Station is only a 5-minute walk and Yonohommachi Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Metropolitan Saitama Shintoshin Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 578 out of 847 reviews
Rating 8 - Good. 222 out of 847 reviews
Rating 6 - Okay. 33 out of 847 reviews
Rating 4 - Poor. 6 out of 847 reviews
Rating 2 - Terrible. 8 out of 847 reviews

Reviews

Verified

10/10 Excellent

Afiq Danial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from Saitama-Shintoshin station, making it a 20 minute train ride from Tokyo. Price was good for a business hotel of its caliber and came with a solid morning buffet breakfast
Stayed 1 night in May 2026
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Great location, easy access train station, shopping center.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 min walk from exit of Saitama-Shintoshin station. Super convenient and close to many restaurants. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

C

Liked: Cleanliness, amenities, property conditions & facilities
Staff is nice and very helpful. Extended my stay after the first night. Like the environment around and close to JR.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for several nights. Nice hotel room. Conveniently located near shopping and train station.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great experience with excellent service.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ashley

Liked: Staff & service, amenities, property conditions & facilities
I liked how quiet my stay was. Rooms were nice. It was also super convenient to be located so close to the train station and the arena.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Mayu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at very convenient place. Room was clean and spacious. Buffet had great choices of Japanese/western food
Stayed 1 night in Apr 2025
Verified

8/10 Good

Sherwin Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and convenient
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jennifer

I attended an event at the super arena. Absolutely amazing location for train station and event.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

SHINICHI ALVIN

Liked: Amenities
I like the service, very good
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Room was very clean and all amenities were provided in the room. Very good location, the hotel is closed to the train station, cocoon city malls, convenience stores and many restaurants. Front desk and restaurant staffs were very polite and helpful. We will definitely book this hotel again on our next trip to Japan! ❤️
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel earlier than check in time, but the staff was accommodating with holding my bag's until check in time. When I arrived to check in they already had my bags put into my room for me. So many more things the staff did, but I must say the experience was just awesome. I wish there was a six star rating because this hotel deserves it. From the room, to the breakfast, to the service, and definitely the staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Anzu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new and safe hotel. Direct access from the station.　There are no steps in the bathroom. The basic makeup kit was very helpful. The staff were very kind. The breakfast was delicious and beautiful. It was served until 10am so there was no stress. I would like to stay here again if I have the opportunity. Thank you.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gerald Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Breakfast was diverse and delicious. Wonderful staff.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Shaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good local. Next to train station. Big mall next to the hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Qianye

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Po Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to train station and shopping malls
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Hisaaki

Clean and tidy.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Abdullah

Beds were not comfortable. Staff didn’t let me have 30 min late checkout. Same breakfast everyday- we were there for 6 nights and all we ate was croissant.
Stayed 6 nights in Feb 2026