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Best Western Hotel Austria & Spa

Hotel in Saint-Etienne with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for Best Western Hotel Austria & Spa

Exterior
Staircase
Superior Room, Multiple Beds, Non Smoking | Bathroom | Towels
Restaurant
Standard Room, 1 King Bed, Non Smoking (Twin bed on request) | In-room safe, WiFi
Best Western Hotel Austria & Spa offers a rejuvenating experience with a soothing spa tub and relaxing sauna. Convenient luggage storage ensures a seamless stay, and multilingual staff are ready to assist with any needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Pet friendly
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking | In-room safe, WiFi

Superior Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
LED TV
Free bottled water
Coffee/tea maker
Cable channels
Desk
In-room safe
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

Standard Room, 1 King Bed, Non Smoking (Twin bed on request) | In-room safe, WiFi

Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

Highlights

Air conditioning
LED TV
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | In-room safe, WiFi

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
LED TV
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, WiFi

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
LED TV
Free bottled water
Coffee/tea maker
Cable channels
In-room safe
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
20 Bis Place Massenet, Saint-Etienne, 42000

What's nearby

  • Stade Geoffroy-Guichard - 14 min walk - 0.8 miles
  • Cité du Design - 2 min drive - 1.3 miles
  • Zenith Saint-Etienne Metropole - 2 min drive - 1.3 miles
  • Saint-Étienne Exhibition Park - 3 min drive - 1.7 miles
  • University Hospital of Saint-Etienne - 3 min drive - 1.9 miles

Getting around

  • Saint-Etienne-La Terrasse Station - 3 min walk
  • Saint-Etienne (EBU-Saint-Etienne - Loire Intl.) - 9 min drive

Restaurants

  • ‪Chaudron Vert - ‬10 min walk
  • ‪Domino's Pizza - ‬9 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Pizza Cosy - ‬2 min walk
  • ‪L'Amuse Bouche Café - ‬3 min walk

About this property

Best Western Hotel Austria & Spa

Property highlights
Take advantage of a business center, a full-service spa, and a hot tub at Best Western Hotel Austria & Spa. For some rest and relaxation, visit the sauna. In-room WiFi and a snack bar/deli are available to all guests.
Other perks include:
  • English breakfast (surcharge), smoke-free premises, and a 24-hour front desk
  • Luggage storage, multilingual staff, and an elevator
  • A front-desk safe
Room features
All guestrooms at Best Western Hotel Austria & Spa boast thoughtful touches such as air conditioning, as well as amenities like safes and free bottled water.
Other amenities include:
  • 40-inch LED TVs with cable channels
  • Coffee/tea makers and phones

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Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Offsite parking available (EUR 20 per day)

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff

Business services

  • Business center

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Pets

Pets allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.30 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately EUR 15 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Best Western Hotel Austria
Best Austria & Saint Etienne
Best Western Hotel Austria Spa
Best Western Hotel Austria & Spa Hotel
Best Western Hotel Austria & Spa Saint-Etienne
Best Western Hotel Austria & Spa Hotel Saint-Etienne

Frequently asked questions

Is Best Western Hotel Austria & Spa pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Best Western Hotel Austria & Spa?

Check-in begins at 3:00 PM.

What time is check-out at Best Western Hotel Austria & Spa?

Check-out is at 11:00 AM.

Where is Best Western Hotel Austria & Spa located?

Situated in Saint-Etienne, this spa hotel is within 1 mi (2 km) of Musée d'Art Moderne de Saint-Etienne, Stade Geoffroy-Guichard, and Musée des Verts. Fast & Green and Cité du Design are also within 2 mi (3 km). Saint-Etienne-La Terrasse Station is only a 3-minute walk and Saint-Etienne-Carnot Station is 28 minutes.

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Best Western Hotel Austria & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 22 out of 49 reviews
Rating 8 - Good. 13 out of 49 reviews
Rating 6 - Okay. 8 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hadj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2025

8/10 Good

Djailani

Un séjour mais sa va
Stayed 1 night in Jun 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel, il reste cher pour le lieu et l'emplacement, mais belle surprise et belle decouverte de son restaurant. Pour le prix j'aurai prefere avoir un spa gratuit. 30€/personne c'est abusé.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent !

Hôtel parfait ! L’accueil est excellent. Chaque personne est très agréable. Les plats au restaurant sont très bons donc je mange sur place à chaque fois sans hésitation. Parking au pied de l’hôtel quand il y a de la place. Les chambres sont à la hauteur du reste. Merci
Stayed 1 night in Apr 2025

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil
Stayed 1 night in Apr 2025

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service
Très bon service et accueil seul bémol les wc sont dans un espace tout simplement beaucoup trop étroit !
Stayed 1 night in Mar 2025

10/10 Excellent

Matty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne surprise

Chambre très propre, bien agencée, confortable et petit déjeuner très complet et joliment présenté ( brochettes de fruits frais etc).
Stayed 1 night in Mar 2025

10/10 Excellent

Ilima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne accueil et tout et parfait
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très accueillant, propre et accessible. Un parking juste au pied de l’hôtel. Le restaurant est à faire, ne cherchez pas ailleurs. La cuisine est excellente.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

ATTENTION ARNAQUE!!

ATTENTION ARNAQUE!! Personnel très bien, une très très bonne table (super restaurant). Gros point noir: sur la réservation HOTEL.COM un spa et mis en avant comme faisant partie de l'hotel, mais en arrivant sur place on nous annonce qu'il n'est pas compris, il faut le payer a part... autrement dis communication MENSONGEREvia le site hotel.com... ca ca ne passe pas!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très gentil
Stayed 1 night in Nov 2024

8/10 Good

Rodolphe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très confortable et propre, le restaurant pour le soir au top, tres bon. Bemol: parking sur voirie payant, spa payant,
Stayed 1 night in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RAS
Stayed 1 night in Jun 2024

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé 50m du tram/bus « Terrasses » Bon petit déjeuner. J’ai testé le restaurant, bon aussi. TV (1 nuit sur 2 > mauvaise réception) : C+ et C+ Cinéma
Stayed 2 nights in Apr 2024

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rien à dire ++++

Ras
Stayed 1 night in Apr 2024

8/10 Good

Rovette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à proximité des bus et tram. Plusieurs choix de restaurant aux pieds de l’hôtel et à 5min à pied. Personnel attentionné au petit soin. Par contre très compliqué de trouvé une place de stationnement le soir
Stayed 2 nights in Mar 2024

10/10 Excellent

François

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel accueil de la part de l’équipe et notamment Naji. Bravo et merci à eux
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Très bon Acceuil, le petit déjeuner est sympa. Les chambres sont simples mais fonctionnelles. Le coin spa aussi est top. Par contre l'insonorisation des chambres laisse à désirer, surtout quand le couple à côté célèbre la Saint Valentin.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Great hotel for walking distance to the St Etienne football stadium. Basic but with excellent staff. Worth noting sauna/spa has an extra fee
Stayed 2 nights in Jan 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci pour tout.
Stayed 2 nights in Jan 2024

8/10 Good

stephane

Liked: Cleanliness, staff & service

bien, mais...

Hotel un peu vieillissant et qui manque à notre goût de cachet, bien que la cuisine et le personnel ont été très bien. Un peu déçu aussi de la partie spa, qu'on a trouvé cher par rapport à la prestation (30€/personne) bien que privatif. Le petit déjeuner était exceptionnel par contre. Bon hôtel pour affaire mais limite pour un week-end en amoureux.
Stayed 1 night in Jan 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft liegt für den Besuch des Stadions Geoffroy-Guichard sehr gut. Auch die Straßenbahnanbindung direkt vor dem hotel war für den besuch der Altstadt hervorragend. Dadurch aber auch entsprechende Geräuschkulisse. Das Personal war sehr freundlich und zuvorkommend. Die Schallschutzanforderungen in Frankreich sind von besonderer Art! Die Umgebung bzw. Lage des Hotels ist leider nicht erwähnenswert und nur der Nähe zu dem Stadion als gut zu bewerten. Das Frühstück war ausgiebig und liebevoll zubereitet.!
Stayed 1 night in Sep 2023

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très satisfaisant

Personnel très chaleureux et service personnalisé. Établissement propre et bien tenu. Merci pour votre accueil et votre gentillesse. À bientôt
Stayed 3 nights in May 2023

4/10 Poor

SOPHIE ET MICHEL

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Personnel agréable. Pas de parking privé, pas de chariot de transport de baguage à disposition, accès a la chambre (1er étage) compliqué avec des baguages à roulettes à cause d’un canapé qui encombre le passage, petit déjeuner très limité en choix et qualité. Établissement en travaux, odeurs d’évacuation dans la salle de bain, équipements désuets. Une première et dernière expérience pour moi. Étonnant pour un BestWestern !
Stayed 1 night in May 2023

4/10 Poor

Xavier

Disliked: Property conditions & facilities
Établissement vieillot Sanitaire en mauvais état. Exemple évier, ébréchée, tablette au-dessus du lavabo, cassé support de douche cassé. Heureusement l’établissement était en cours de rénovation. J’espère que cela me fera du bien.
Stayed 1 night in Jan 2023

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