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Al Kasr Sahl Hasheesh-Ultra All-Inclusive

5.0 star property

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Photo gallery for Al Kasr Sahl Hasheesh-Ultra All-Inclusive

A resort pool area with lounge chairs, palm trees, and illuminated structures at dusk. - Al Kasr Sahl Hasheesh-Ultra All-Inclusive (Sahl Hasheeh)
Property video
A luxurious outdoor lounge area with seating, a patterned ceiling, and a view of a grand building in the background. - Al Kasr Sahl Hasheesh-Ultra All-Inclusive (Sahl Hasheeh)
A spacious lobby with a large chandelier, a central water feature, and a seating area with sofas and chairs. - Al Kasr Sahl Hasheesh-Ultra All-Inclusive (Sahl Hasheeh)
A spacious lobby with a central fountain, seating areas, and a bar. - Al Kasr Sahl Hasheesh-Ultra All-Inclusive (Sahl Hasheeh)
Located close to Old Town Sahl Hasheesh, Al Kasr Sahl Hasheesh-Ultra All-Inclusive provides a free breakfast buffet, a beach bar, and a terrace. This hotel is a great place to bask in the sun with a private beach, sun loungers, and beach yoga. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and a poolside location. Free WiFi in public areas is available to all guests, along with a playground and laundry facilities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Junior Suite Garden View

A balcony with a view of a golf course, a wooden lattice partition, and two white chairs.

Junior Suite Garden View

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Sea View

A hotel room with a large bed, a desk, a balcony with a view, and a decorative wooden screen.

Junior Suite Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swim-up Garden View

A hotel room with a large bed, a desk with a coffee maker, a view through a sliding door to an outdoor area, and a decorative wooden screen.

Junior Suite Swim-up Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Villa

A modern living room with a sofa, armchairs, a coffee table, and a glass-top dining table.

Villa

  • 149 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Suite Sea View

A modern hotel room with a large bed, bedside tables, a desk, and a television.

Premium Suite Sea View

  • Sea view
  • 164 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Futon

View all photos for Sea Breeze Roof Suite Sea View

A covered outdoor area with a swing chair, lounge chairs, and a table with chairs.

Sea Breeze Roof Suite Sea View

  • Sea view
  • 208 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Futon

View all photos for Superior Junior Suite Sea View

Superior Junior Suite Sea View | Premium bedding, Select Comfort beds, free minibar, in-room safe

Superior Junior Suite Sea View

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Junior Suite Swim-Up Sea View

Superior Junior Suite Swim-Up Sea View | Premium bedding, Select Comfort beds, free minibar, in-room safe

Superior Junior Suite Swim-Up Sea View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Sahl Hasheeh, Al Kasr Sahl Hasheesh-Ultra All-Inclusive is on a private beach. The area's natural beauty can be seen at Red Sea and Makadi Bay Beach, while Sand City Hurghada and Hurghada Museum are cultural highlights. Traveling with kids? Don't miss Makadi Water World and Big Dayz Water Sport Center. Visit our Sahl Hasheeh travel guide
Map
El Kasr Sahl Hasheesh Resort, 1960801, Sahl Hasheeh

What's nearby

  • Old Town Sahl Hasheesh
    5 min walk - 0.3 miles
  • beach near Sahl Hasheesh
    7 min walk - 0.4 miles
  • beach near Paradise Gardens Resort
    17 min walk - 0.9 miles
  • Makadi Water World
    25 min drive - 8.0 miles
  • Senzo Mall
    26 min drive - 7.5 miles

Getting around

  • Hurghada Intl. Airport (HRG)
    38 min drive

Restaurants

  • Al Kasr
    3 min walk
  • 𝕃𝕒 𝕎𝕚𝕖𝕟 𝐿𝑜𝑏𝑏𝑦 𝐵𝑎𝑟
    5 min drive
  • Al Khedive Oriental Restaurant
    6 min drive
  • View Restaurant
    6 min drive
  • Shimmers
    14 min walk

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Old Palace Sahl Hasheseh
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  • On private beach
  • Pool
  • Hot tub
  • Spa
8.8 out of 10, Excellent, 45 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bocca
  • Bosphoros
  • Flavors
  • kazumi
  • Olivetto

Things to do

  • 3 outdoor pools
  • Beach yoga
  • Evening entertainment
  • Free children's club
  • Games
  • Gym
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • Elevator

More

  • 5 buildings
  • 5 floors
  • Built in 2025
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally sourced food prioritized
  • Reception hall
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from November 19 2025 to June 30 2026 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Clothing is optional at this property
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Pool access available from 8:00 AM to 5:00 PM
Only registered guests are allowed in the guestrooms
Children under 11 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Does Al Kasr Sahl Hasheesh-Ultra All-Inclusive have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 8:00 AM–5:00 PM.

Is Al Kasr Sahl Hasheesh-Ultra All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Al Kasr Sahl Hasheesh-Ultra All-Inclusive?

Check-in start time: 2:00 PM; Check-in end time: 8:00 AM. Late check-in is available during limited hours.

What time is check-out at Al Kasr Sahl Hasheesh-Ultra All-Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Al Kasr Sahl Hasheesh-Ultra All-Inclusive?

Yes, the property is all-inclusive. Activities include water fitness classes.

Where is Al Kasr Sahl Hasheesh-Ultra All-Inclusive located?

Nestled on the beach, this Sahl Hasheeh hotel is within a 10-minute walk of Old Town Sahl Hasheesh and Red Sea. Makadi Bay Beach and Sand City Hurghada are also within 9 mi (15 km).

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Reviews

Al Kasr Sahl Hasheesh-Ultra All-Inclusive Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

8.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 42 out of 57 reviews
Rating 8 - Good. 8 out of 57 reviews
Rating 6 - Okay. 3 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

Reviews

Verified

10/10 Excellent

Majdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly everything was a vibe. They treated me with respect. Attended to all my families needs and made it an unforgettable experience.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Achref

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely incredible, with remarkable attention to every detail. The staff was exceptional from start to finish and truly made the difference with their professionalism and kindness. The food was varied and excellent, always fresh and high quality. The beach was beautiful, very clean, and the water was crystal clear. A perfect experience from beginning to end, this hotel truly deserves the highest possible rating
Stayed 3 nights in May 2026
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Sumptuous luxury All Inc in stunning Sahl Hasheesh. Stunning buildings and excellent facilities. High quality food. Staff attentive. It’s a special experience. Very good value for money overall. Thoroughly recommended.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Fady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
UNMATCHED !! BEST HOTEL EVER!! We have been to many many hotels but this stands out as the best ever! From the reception and friendly staff, specially Mirna the receptionist! All the staff are welcoming you with a very nice smile, helping hands in every thing, asking if you wanna somethg while u don't! Then the room!! What is that?! Spacious one, with dressing room, mini living room and that spacious bathroom! What is that?! AMAZING! and then to the pools and beach! Very clean, tempting water color even in the pool! Very big pool surrounding all the places in the hotel, accessible from all points! And last but not least, restaurants and food! Food is amazing! Variety is the main headline with the highest quality! Unmatched in Egypt! You find vegetarian, beef, chicken, seafood everyday and desserts I can't tell more than HEAVEN! (if u love high quality food like me :). All of the above with the very vibrant atmosphere but calm at the same time! U don't know how!! But it happens here Finally everything is more than perfect!
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Lily

Liked: Cleanliness, property conditions & facilities
Beautiful hotel with a clean sandy beaches. There are different restaurants with tasty food: buffet, Asian, Turkish and Italian cuisine. Yes, there are some construction on the site but it didn’t bother us at all, every day something new was opened for example fountains. Evening entertainment was amazing! Some advice: we used hotel taxi transfer from the airport and paid $35. On the way back we used Ubar and payed $5. eSIM would help to call taxi from everywhere without WiFi.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Leoni

Liked: Cleanliness, amenities, property conditions & facilities
An exceptional stay from start to finish. The hotel is stunning, the rooms were spotless and comfortable, and the grounds are beautifully kept. What really stood out was the staff. Karem the front of office manager was excellent. After an awful experience at another hotel he made our stay so comfortable. Every single person was friendly, helpful and genuinely welcoming. Aymen our room cleaner was so lovely he always had a lovely design on our bed. The food was varied and high quality, and the beach and pool areas were perfect for relaxing. A truly luxurious and stress-free holiday.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Amire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely, and the beach is absolutely stunning. The rooms are spacious and comfortable. The delicious desserts are particularly worth mentioning. Staff are also helpful I thought long and hard about whether to bring these points up. I was particularly struck by the fact that managers (in black and green uniforms) were arguing loudly with staff in front of guests in the restaurants. As I speak Arabic, I could understand the conversations. That doesn’t leave a good impression. The staff in the main restaurant were mainly busy clearing the plates. At times I had to chase after staff to get drinks – to me, this is clearly a management issue. Better training and a clearer allocation of tasks by the supervisors/mamagment would be desirable. The staff in green uniforms also often ignored me. Even if it isn’t directly their job, it would be nice if they at least politely asked guests if they’d like a drink or supported the team in stressful situations.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Mac Yousry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, where do I start! This property is absolutely beautiful. The room was well appointed and spacious. The many, many pools and fountains are beautiful. The resort is brand new, construction was going on but it never interrupted our stay. But out of all that, the impeccable service was what stood out the most. From our check-in and welcome with Nael Nashat-to say he was hospitable is an understatement, the man made my wife and I and both of my parents feel like our happiness was his only concern. Our every need at our room was meticulously handled by Ayman-what a kind man. Not only did he handle what we needed, he anticipated it. Usually buffet food is not my family’s favorite, but what an amazing set of Chef’s at this resort. Dinner at the buffet turned into an event each evening coordinated by our waiter Mohamed Samir Mahmoud. My Egyptian American family was waited on hand over foot! The chef’s would help us decide what to eat and explain all of the finer details of the huge spread. We are foodies and this buffet delivered a five-star dining experience at each meal. If you are American and not sure if you should book here because of the limited reviews, just book. The resort is brand new so it has not had a chance to be reviewed much yet. Thank you to everyone at this resort that made such a special time for my family!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 11/10 – A New Benchmark for Luxury in Egypt From the moment we arrived at Al Kasr Luxury 5-Star Hotel in Sahl Hasheesh, we knew we were experiencing something truly special. Located just a short, smooth transfer from Hurghada Airport, this stunning new hotel delivers world-class luxury, impeccable service, and an atmosphere that effortlessly balances relaxation with refined entertainment. A very special mention must go to Mr Nader, the General Manager, whose respect, attention to detail, and absolute professionalism set the tone for the entire hotel. His presence and leadership are clearly reflected in the exceptional standards throughout our stay. Equally deserving of praise is Mr Hani, the Hotel Manager, who went out of his way to accommodate even our smallest requests with genuine warmth and care. Mr Karem, Front Office Manager, ensured our stay was seamless from start to finish, making us feel valued and truly welcomed at every interaction. And then there is Miss Wasila—our guardian angel throughout the stay. No request was ever too much, no question was ever a problem. Her dedication, kindness, and attention is making our days unforgettable and our experience truly personal from beginning to end. It must also be said that every single member of staff at Al Kasr is exceptionally polite, caring, and hardworking. From housekeeping to restaurant teams, beach staff to front office, the level of genuine warmth, attentiveness, and pride they take in
Stayed 7 nights in Dec 2025
Verified

4/10 Poor

Mehreen

Disliked: Staff & service, amenities, property conditions & facilities
Al Kasr was a major disappointment. I have stayed at a number of 5 start hotels, as well as in Egypt (previously Sharm El Sheikh) so feel I have a good gauge of a good hotel. From the very start there were red flags. All hotels I have stayed in up until now have offered welcoming drinks (even just a basic juice would be fine) and provided a tour of the hotel facilities so we know where the pool and dining is. This is the first hotel where check in was “here’s your key, on you go”. Again, if I paid the price of a 3 star hotel I’d be fine with this, but you pay a premium price and get mediocre service. Then, the layout of the resort seems odd. We were located in block 1000, which is far from any facilities. The dining and pools (as far as we could identify) were on the complete other side of the resort. If it was centrally located, all rooms could have equidistant access. When they told us we had been upgraded to a sea-view free of charge, I thought this was great. It was a rude awakening when I went to the balcony and looked out and saw we were getting a sea view from the back of the hotel, overlooking the entire hotel premises. At that point it seems disingenuous to promote it as a ‘sea-view’. Moving onto the room. I had high hopes as it’s supposed to be a ‘new’ hotel. The rooms looked like they’ve been in use for 20 years. Grouting lifting between the tiles, the bathroom sink tap ‘unbolted’ and moving as you use it. The balcony had nails sticking out which you could easil
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Shae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and resort location ive stayed at. Felt like a secret desert paradise. Every space was magical and made you feel like you were in a different world. The room drains were slightly smelly on the ground floor rooms but we moved and were accommodated well. The food was opulent for all meals and staff went over and beyond always happy to see us and welcome us. We even recieved flower arrangements at breakfast from the waiters. We love this place!
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

Millie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staff were quite rude particularly lobby staff and room wasn’t very clean or modern however cleaners were very nice. Food was OK however staff don’t listen to specific requests for example if want food spicier. the actual property itself and the landscape is beautiful and very well maintained.
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than excellent experience
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What an unbelievable resort. Everything Wow
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was more than perfect
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 9 nights in May 2026
Verified

10/10 Excellent

Hemantkumar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

ANMOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our villa was great. All the staff were so friendly and accommodating. Our butler Mustafa was the best! He made our stay very enjoyable and provided extreme luxury. He went out of his way to cater to us and to make sure we enjoyed our stay. He even texted us after we left to make sure we got home safe. Wow! The resort general manager, Nader also spent some time with us to get our feedback. The resort is exceptional and the food is great. We will be back! Highly recommended.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Best customer service I’ve ever experienced. Coming from the United States, I honestly did not expect such an incredible level of hospitality. The hotel exceeded all my expectations, and the experience was truly unforgettable. A special thank you to Nourhan — her professionalism, kindness, and attention to every detail made our stay absolutely perfect. This was one of the best hotel experiences I’ve had anywhere in the world.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Staudt

Liked: Cleanliness, staff & service, amenities
Our stay in one of the villas was absolutely wonderful. The balcony with the swimup pool was a delight to spend a couple of hours away in the calm. Special thanks go out to Nouhran and especially Mostafa who both took great care of us and fulfilled all wishes with the greatest care one could ask for. The kids loved both of them and generally the whole staff was amazingly lovely with everyone. The food is almost perfect (the sole disappointment for us was the pizza in the a la carte restaurant which is really not as good as the rest of food - I would recommend going for the really amazing pasta dishes instead and perhaps the management could send the cooks to italy for a couple of weeks to take the pizza experience to the level of the remainder of the food.). Other than that the food was really really good! And every restaurant and/or bar served us delicious food at every time of the day. Another special thanks to the lady at the "egg station" of the breakfast buffet who was beaming with the most friendly smile every day during our stay! We will certainly be back next time we stay in Sahl Hasheesh!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Al Kasr sits within the beautiful gated community of Sahl Hasheesh, and overall we had a great stay. We visited in February 2026 and the weather was perfect. The hotel still feels like it’s in a soft‑opening phase, with the spa unfinished and some facilities being refined, but the atmosphere was relaxed and welcoming. Tipping plays a big part in service levels, so bring small notes. The pools were a highlight: all heated, never crowded, and the swim‑up rooms offered real privacy, though ours had some messy tile repairs. The beach is directly connected to the hotel with plenty of loungers and a bar on the sand. Food was good, even for a picky eater, with the main restaurant plus several made‑to‑order snack bars, a café, juice bar, and doughnut station. Service, however, was inconsistent—sometimes excellent, sometimes nonexistent—and the language barrier could make simple requests harder than expected. Our room was comfortable but the air‑con didn’t cool below 23°C despite reporting it, and the pillows were overly large. The mini‑fridge was restocked daily, which was a nice touch. There’s no ATM on-site despite what Google says, so withdraw cash at the airport. Despite a few teething issues, Al Kasr is a lovely, luxurious hotel with huge potential, and we’d happily recommend it for a relaxing getaway.
Stayed 7 nights in Feb 2026
Verified

2/10 Terrible

PANIZ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expedia Customer Service Team, I am writing to make a formal complaint regarding my recent stay at [Hotel Name] and to request compensation due to the poor experience we received. The hotel is clearly not complete. Construction work is still ongoing throughout the property, including the spa and surrounding facilities, yet it is being marketed as a finished five-star hotel. Had this been made clear before booking, we would not have chosen this property. The accommodation fell well below five-star standards. The rooms were disappointing, electrical sockets were outdated, bedding was worn, and we had to request fresh bed sheets twice during our stay. There was also no proper welcome or introduction to the hotel, only a QR code provided on arrival. Staffing levels appeared inadequate throughout the hotel. Bars were often unattended, stock was limited, many items were unavailable, and staff seemed overstretched trying to manage multiple areas at once. We also contacted Expedia on our first night to report these issues. Unfortunately, we spent a considerable amount of time on hold late at night and our concerns were not properly addressed. We have records of these communications. Given the significant difference between the advertised standard and the reality of our stay, I believe compensation in the form of a voucher or reimbursement is appropriate and would appreciate your prompt response. Yours faithfully, Paniz Dashti
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superschöne und weitläufige Anlage mit toller Poollandschaft. Das Essen war sehr gut und abwechslungsreich und das Personal überwiegend sehr freundlich. An der Rezeption hat uns Ahmed sehr geholfen, beim Hauptrestaurant war der kleine Wirbelwind Yosef ein super Kellner und an der Beachbar hat uns Mohamed abd El Sabour sehr begeistert.
Stayed 10 nights in May 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War ein toller Aufenthalt.
Stayed 10 nights in May 2026
Verified

8/10 Good

Vulnet

Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist riesig und wunderschön, aber das Personal muss dringend verbessert werden. Der Service ist alles andere als freundlich, und sie scheinen nicht einmal ihre eigenen Aufgaben richtig zu beherrschen.
Stayed 7 nights in May 2026