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Hotel New Otani Saga

4.0 star property
Three on-site restaurants serve authentic Japanese cuisine while the attentive staff provides concierge and personalized services for a memorable stay

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Photo gallery for Hotel New Otani Saga

Exterior - Hotel New Otani Saga (Saga)
Land view from property - Hotel New Otani Saga (Saga)
Indoor wedding - Hotel New Otani Saga (Saga)
Lobby - Hotel New Otani Saga (Saga)
Daily buffet breakfast (JPY 3107 per person) - Hotel New Otani Saga (Saga)
Hotel New Otani Saga, near the Saga Balloon Museum, offers practical amenities like a hair salon and dry cleaning. Enjoy in-room WiFi and efficient service from the helpful staff at the Japanese dining venues.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Executive Double Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Executive Double Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
Pillowtop bed
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Room, 1 Semi Double Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 Semi Double Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
Pillowtop bed
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Executive Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Executive Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
Pillowtop bed
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Japanese Room, Non Smoking

Japanese Room, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Japanese Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
Pillowtop bed
  • Garden view
  • 31 sq m
  • Sleeps 5
  • 1 Twin Futon

View all photos for Standard Triple Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Premium bedding
Down duvet
Blackout drapes/curtains
Deep soaking bathtub
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 3 Twin Beds

View all photos for Standard Room, 1 Semi Double, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Semi Double, Non Smoking

7.4 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Premium bedding
Down duvet
Blackout drapes/curtains
Deep soaking bathtub
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Room, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Premium bedding
Down duvet
Blackout drapes/curtains
Deep soaking bathtub
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Triple Room, Non Smoking

Executive Triple Room, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Executive Triple Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Down duvet
Premium bedding
Pillowtop bed
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 3 Twin Beds

Standard Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Executive Single Room - Non-Smoking

Coffee and/or coffee maker

Executive Single Room - Non-Smoking

  • Sleeps 2

View all photos for Executive Twin Room - Non-Smoking

Coffee and/or coffee maker

Executive Twin Room - Non-Smoking

  • Sleeps 2

View all photos for Double Room - Non-Smoking

Coffee and/or coffee maker

Double Room - Non-Smoking

  • Sleeps 2

Standard Triple Room - Non-Smoking

  • Sleeps 3

View all photos for Executive Triple Room - Non-Smoking

Coffee and/or coffee maker

Executive Triple Room - Non-Smoking

  • Sleeps 3

Single Room - Non-Smoking

  • Sleeps 1

Executive Double Room with Small Double Bed-Non-Smoking

  • Sleeps 2

View all photos for Japanese-Style Room

Coffee and/or coffee maker

Japanese-Style Room

  • Sleeps 4

About the neighborhood

Located in Saga, Hotel New Otani Saga is in the city center and on the riverwalk. Saga Balloon Museum and Saga Prefectural Art Museum are cultural highlights, and some of the area's notable landmarks include Saga Castle and Saga Castle History Museum. Yoka Shrine and Chikugo River Lift Bridge are two other places to visit that come recommended. Visit our Saga travel guide
Map
1-2 Yoga-machi, Saga, Saga-ken, 840-0047

What's nearby

  • Saga Prefectural Government Office
    3 min walk - 0.2 miles
  • Saga Balloon Museum
    6 min walk - 0.4 miles
  • Saga Prefectural Art Museum
    10 min walk - 0.6 miles
  • Saga Castle History Museum
    11 min walk - 0.6 miles
  • Saga Castle
    13 min walk - 0.7 miles

Getting around

  • Saga Station
    9 min drive
  • Ariake Saga Airport (HSG)
    23 min drive

Restaurants

  • Starbucks
    6 min walk
  • Museum Kitchen HARU cafe
    8 min walk
  • JONAI SQUARE
    11 min walk
  • HAMBURG & BAR POT
    8 min walk
  • さがんれすとらん 志乃
    9 min walk

About this property

Hotel New Otani Saga

Upscale hotel near Yoka Shrine
Located close to Saga Balloon Museum and Saga Prefectural Art Museum, Hotel New Otani Saga provides a hair salon, dry cleaning/laundry services, and a bar. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), an electric car charging station, and meeting rooms
  • A 24-hour front desk, luggage storage, and a banquet hall
  • Tour/ticket assistance, a front-desk safe, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 102 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and bidets
  • LED TVs with digital channels
  • Refrigerators, heating, and daily housekeeping

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  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 243 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,107 for adults and JPY 1,553 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Green Breeze
  • Kusunoki
  • Lotus
  • Taikan-en

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels
  • Pay movies

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3107 for adults and JPY 1553 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel New Otani Saga
New Otani Saga
Hotel New Otani Saga Saga
Hotel New Otani Saga Hotel
Hotel New Otani Saga Hotel Saga

Frequently asked questions

Is Hotel New Otani Saga pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel New Otani Saga?

Check-in start time: 2 PM; Check-in end time: 2 AM.

What time is check-out at Hotel New Otani Saga?

Check-out is at 11:00 AM.

Where is Hotel New Otani Saga located?

Located in the heart of Saga, this hotel is within a 10-minute walk of Yoka Shrine and Saga Balloon Museum. Saga Prefectural Art Museum and Saga Castle are also within 15 minutes. Saga Station is 26 minutes by foot.

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Reviews

Hotel New Otani Saga Reviews

8.4

Very Good

8.4

Cleanliness

8.0

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 309 out of 759 reviews
Rating 8 - Good. 294 out of 759 reviews
Rating 6 - Okay. 112 out of 759 reviews
Rating 4 - Poor. 30 out of 759 reviews
Rating 2 - Terrible. 14 out of 759 reviews

Reviews

10/10 Excellent

Hoi Chi

Very good service and superb river view from my room. The staff are sincere and helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing stay for us at this hotel… beautiful view of the water…
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are friendly and helpful. The foods and views in Japanese restaurant are amazing
Stayed 2 nights in May 2025

10/10 Excellent

Marli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and help for all information around the hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeongeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. If you like a Calm and peaceful area. I really enjoyed the atmosphere. The big market is near (5-10mins by walking) small izakaya (5mins by walking)
Stayed 2 nights in May 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

It rained the entire time we were there, but the hotel is beautiful and clean. I think they do weddings as the grounds behind the hotel are pretty and the entire 2nd floor is a bridal area.
Stayed 1 night in Mar 2025

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Hotel in Saga city with good value
Stayed 2 nights in Feb 2025

10/10 Excellent

Yu Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and clean. Old design but still in good condition. Park nearby, quiet and nice view.
Stayed 1 night in Sep 2024

10/10 Excellent

Youngil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice

Everything is good except the smells of smoking in the corridor. Location is fantastic.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 star staff

My daughter got an allergic reaction to food during breakfast. Staff was quick responding to the situation. First responders came immediately. Thank you!!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and amenities. Great walking/museum area!
Stayed 1 night in Sep 2025

10/10 Excellent

Masafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel!
Stayed 1 night in Oct 2024

8/10 Good

Eiji

room is clean. However, due to the thin wall and old building, there were lots of noises from up/down and sides. The building is old. Unfortunately, it is not worth to pay the cost. It was number one hotel in Saga. Breakfast was ok.
Stayed 3 nights in Nov 2025

6/10 Okay

PO YUK

Liked: Cleanliness, amenities, property conditions & facilities
no air conditioning in november
Stayed 3 nights in Nov 2025

8/10 Good

Hui Ping

Liked: Amenities
Hotel was ok. Easy and free parking on site. The room is clean but a bit old, with dated furniture and torn curtain blinds.
Stayed 1 night in Dec 2024

8/10 Good

Sin Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Jul 2024

8/10 Good

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a very nice/quiet area

Great stay despite the horrendous weather. Hotel's 30min walk from the station in a nice/quiet area (10min bus ride). Spacious, clean room and very good breakfast. Bit pricy but this was GW. Good restos within a walking distance.
Stayed 2 nights in May 2023

8/10 Good

HYUNGSIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient. Good !
Stayed 1 night in Jul 2023

10/10 Excellent

Sohyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024

8/10 Good

Kwong Yan,

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff service need to improve and well trained
Stayed 1 night in Jun 2024

6/10 Okay

CHUNG KIT

Liked: Staff & service
Disliked: Amenities
The hotel is a bit old. Dust is left on top of some places in the room. The price is not very acceptable. The only reason I chose this hotel is because I do not have a better option.
Stayed 1 night in Dec 2024

6/10 Okay

hidekazu

Disliked: Property conditions & facilities

Breakfast is not so good.

Breakfast menu is not so good as we caccot have poor foods and services.
Stayed 1 night in May 2024

6/10 Okay

penny

Liked: Staff & service
Air conditioning need to be repaired
Stayed 1 night in Jul 2024

4/10 Poor

Takashi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner is'nt go well. Very hot room.
Stayed 1 night in Jul 2023

6/10 Okay

tak chun

Disliked: Amenities
If you book 3 person per room,don recommend,becas there are only one blanket for the extra bad.the room temperature can’t adjust ,if you want additional blanket,they will ask you why don open the heater or close the air-conditioner.First of all.my room didn’t provide any heater ,they may not well know of their facilities.Secondly,how come you suggest me close the air conditioner rather than provide me one more blanket?I believe their arrive is totally below average