Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Hollister
Posted Apr 18, 2024 on Expedia
Great location. Older but clean and well kept.
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Monica, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. We're delighted to know you appreciate its prime location and well-maintained ambiance. Your kind words motivate our team to continue upholding high cleanliness standards. We look forward to welcoming you back.
by A verified traveler from Amarillo
Posted Apr 6, 2024 on Expedia
Amazing hotel!!!! However we were in room 310, and right outside there is a nightclub and traffic light. We had zero sleep until 3:40am. Extremely loud outside even bring up on the 3rd floor.
Comment from Hotel Management
Apr 7, 2024 by Customer Service, Hotel Management
David, it's heartening to hear that you found The Citizen Hotel, Autograph Collection outstanding. Nevertheless, we regret that some aspects of your stay regarding potential distractions affected your rest. Rest assured, your feedback is valuable and it will certainly be considered as we continuously look to enhance the overall guest experience. We hope to better serve you upon your next stay wherein a quiet room might be a suitable choice for you.
by A verified traveler
Posted Apr 2, 2024 on Expedia
Comment from Hotel Management
Apr 3, 2024 by Customer Service, Hotel Management
Shelbie, it looks like your stay at The Citizen Hotel, Autograph Collection was a pleasant one. Our team is thrilled to have been able to provide you with an excellent experience. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted Mar 31, 2024 on Expedia
Comment from Hotel Management
Apr 1, 2024 by Customer Service, Hotel Management
Cynthia, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your experience. We're glad to know your stay was delightful and hope to serve you again on your next visit!
by A verified traveler
Posted Mar 31, 2024 on Expedia
Great experience. Will do it again
Comment from Hotel Management
Mar 31, 2024 by Customer Service, Hotel Management
Ned, it's wonderful to hear that you had such a positive time at The Citizen Hotel, Autograph Collection. Our team is thrilled to know we'll have the opportunity to host you again in the future. Thank you for your lovely review. Safe travels until then.
by A verified traveler
Posted Mar 30, 2024 on Expedia
Wonderful!
Comment from Hotel Management
Mar 31, 2024 by Customer Service, Hotel Management
Barbara, we're absolutely delighted to hear such positive feedback about The Citizen Hotel, Autograph Collection. Thank you for choosing our establishment for your stay. We hope your next visit will be as pleasant as the previous one.
by A verified traveler from Alamo
Posted Mar 30, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Jimmy, we're sorry to hear that your stay didn't meet your expectations. We sincerely value all feedback and welcome the opportunity to improve wherever we can. We hope you might consider giving us another chance in the future to make a better impression. Your satisfaction is our top priority.
by A verified traveler
Posted Mar 28, 2024 on Expedia
Valet service was really convenient. Great views and very clean rooms. Walking distance to many food options.
Comment from Hotel Management
Mar 28, 2024 by Customer Service, Hotel Management
Yoshira, thank you for highlighting the convenience of our valet service, scenic views, and cleanliness of the rooms at The Citizen Hotel, Autograph Collection. It's wonderful to know that our location helped you enjoy an array of dining options. We look forward to serving you again soon.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Comment from Hotel Management
Apr 14, 2024 by Customer Service, Hotel Management
Thank you for the 5/5 rating, Madeline!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A verified traveler
Posted Mar 24, 2024 on Expedia
This place is so clean and elevated. Loved my stay here. The bed was comfy & the room was nicely decorated. The restaurant & bar downstairs is where we spent most of our time. Will for sure be staying here again
Comment from Hotel Management
Mar 24, 2024 by Customer Service, Hotel Management
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.