Vacations Close To Folly Ruins

What I didn’t like was that I didn’t get a king size bed is which what I booked and the front desk told me first come first serve and thats not what I booked. I should get what I paid for

We fell in love and will be back! Beautiful! Thanks for everything.

Expected more

Blah

The hotel itself is fine, and the room was good: clean and spacious. The beach is spectacular, with crystal-clear water. The problem is the hotel staff. Almost all of them had a very aggressive attitude, and very few people treated us well. The food was average. Nothing amazing, but nothing really bad either. We had a problem with the Riu app for booking the à la carte restaurants for dinner. At the front desk there was only one person in charge of reservations, and nobody else could help us. It sounds like a joke, but it isn’t. This person wasn’t there, and we were told to come back in 30 minutes. When I asked if someone else could do it, they told us reluctantly that no one could and that we had to wait for this person, who was outside the hotel smoking with a guest. Truly unbelievable. Very bad service. After I wrote on Expedia about how our arrival at the hotel had gone (it wasn’t good), Daniel, one of the hotel managers, called us and apologized, but he didn’t solve ANYTHING. We had to go to the front desk every day to book the restaurants for dinner because the app didn’t work properly. Another thing: reservations have to be made 48 hours in advance, which meant we ate at the buffet for the first two nights of our stay. These are things they don’t tell you when you book the hotel, and it’s not a pleasant surprise. Something else that caught my attention is that many employees ask for tips all the time, before providing any service and with a very sour face. Honest