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Gorillas Volcanoes Hotel

3.0 star property
Hotel in Muhoza with a health club and a 24-hour front desk

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Photo gallery for Gorillas Volcanoes Hotel

Front of property
In-room safe, desk, free WiFi, bed sheets
Balcony
Interior
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Single Room, Hill View, Garden Area

Economy Single Room, Hill View, Garden Area | In-room safe, desk, free WiFi, bed sheets

Economy Single Room, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Hair dryer
Shower/tub combination
Private bathroom
Bathrobes
Free bottled water
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Bathrobes
  • 2 sq m
  • Hill view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, Hill View, Garden Area

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Hair dryer
Shower/tub combination
Private bathroom
Bathrobes
Free bottled water
  • 25 sq m
  • Hill view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Hill View, Garden Area

24-inch TV with digital channels

Executive Suite, 1 Bedroom, Hill View, Garden Area

Highlights

Balcony or patio
Air conditioning
TV
Separate bedroom
Hair dryer
Shower/tub combination
Private bathroom
Bathrobes
  • 5 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Ruhengeri-Gisenyi Rd, Muhoza

What's nearby

  • Cathedral of Ruhengeri - 13 min walk - 0.7 miles
  • Shyira Diocese Cathedral - 15 min walk - 0.8 miles
  • Musanze Modern Market - 2 min drive - 1.2 miles
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund - 15 min drive - 10.0 miles
  • Musanze Caves - 26 min drive - 16.6 miles

Restaurants

  • ‪Amikus Coffee & Pizza - ‬2 min drive
  • ‪Migano Cafe, Lounge, and Grill - ‬17 min walk
  • ‪Crema - ‬7 min walk
  • ‪Volcana Lounge - ‬3 min walk
  • ‪La Paillotte - ‬2 min drive

About this property

Gorillas Volcanoes Hotel

Property highlights
At Gorillas Volcanoes Hotel, you can look forward to a terrace, a garden, and a playground. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-in, and a 24-hour front desk
  • 1 meeting room, luggage storage, and a banquet hall
Room features
All guestrooms at Gorillas Volcanoes Hotel offer perks such as air conditioning and bathrobes, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 24-inch TVs with digital channels
  • Balconies or patios, coffee/tea makers, and daily housekeeping

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Gorillas Volcanoes Hotel Ruhengeri
Gorillas Volcanoes Hotel
Gorillas Volcanoes Ruhengeri
Gorillas Volcanoes
Gorillas Volcanoes Hotel Hotel
Gorillas Volcanoes Hotel Muhoza
Gorillas Volcanoes Hotel Hotel Muhoza

Frequently asked questions

Does Gorillas Volcanoes Hotel have a pool?

Yes, this property has an outdoor pool.

Is Gorillas Volcanoes Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gorillas Volcanoes Hotel?

Self parking is free at this property.

What time is check-in at Gorillas Volcanoes Hotel?

Check-in start time: 10:00 AM; Check-in end time: 10:00 PM.

What time is check-out at Gorillas Volcanoes Hotel?

Check-out is at 10:00 AM.

Does Gorillas Volcanoes Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gorillas Volcanoes Hotel located?

Situated in Muhoza, this hotel is within 1 mi (2 km) of Cathedral of Ruhengeri and Shyira Diocese Cathedral. Musanze Modern Market is 1.3 mi (2.1 km) away.

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Gorillas Volcanoes Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 8 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

The stay was great. The hotel is lovely and the staff is really flexible.
Stayed 1 night in Aug 2022

10/10

Clean rooms, quite and great customer care
Stayed 1 night in Dec 2022

6/10

Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable.
Stayed 2 nights in Jul 2024

8/10

Stayed 3 nights in Dec 2023

10/10

Stayed 9 nights in Sep 2023

8/10

Good sized room. Plenty of hot water in the shower. Comfortable bed.

10/10

Great customer care
Stayed 1 night in Dec 2022

8/10

Kleines Hotel mit sauberen kleinen Zimmern und einem schönen Garten mit Pool. War sehr ruhig und angenehm, da nur wenige Gäste da waren. Das Essen war im Vergleich zu umliegenden Hotels sehr gut. Kann das Hotel auf jeden Fall empfehlen
Stayed 9 nights in Aug 2019

6/10

Meget lydt med trafikstøj fra vejen. For lidt / svagt lys på værelset. Ingen myggenet.
Stayed 1 night in Apr 2019

6/10

Stayed 1 night in Feb 2019

6/10

Et ok hotel til prisen men noget slidt og ikke luksus. Fint wifi og søde smilende personale.
Stayed 2 nights in Jan 2019

6/10

Excellent base from which you can plan your gorilla excursion to Volcanoes National Park. The hotel is quite ordinary: not bad, not great. It's fine if your expectations are low.
Stayed 2 nights in May 2018

8/10

Food OK but not exceptionally good. Service a bit slow, but every meal we ate in Rwanda was subject to incredibly slow service
Stayed 7 nights in May 2018

6/10

Positiv: + gutes Frühstück (sogar ab 6.00 Uhr, bei Bedarf auch bereits um 5.30 möglich); man kann quer durch die 2 Frühstückssets/-menüs auswählen. + freundliche Mitarbeiter (bis auf die weibliche Rezeptionistin, die "muffig" und gelangweilt wirkte) + hofseitige Zimmer sind ruhig (ACHTUNG: poolseitig gehen die Zimmer auch auf die Hauptstraße und sind sehr laut) + tolles Service: die vom Wandern schmutzigen Wanderschuhe können innerhalb einer Stunde außen gereinigt werden (Kosten: USD 2/RWF 2.000) Negativ: - hofseitige Zimmer haben eine sehr schlechte Wifi-Verbindung - abends ist das Licht im Zimmer unzureichend: Es gibt nur auf einer Bettseite eine Nachttischlampe und eine weitere am Schreibtisch. Kein Deckenlicht in der Mitte des Zimmers. - aus der Toilette stinkt es nach Kanal; sogar wenn man den Deckel zumacht und die Badezimmertür zumacht, riecht es zeitweise bis ins Zimmer rein.
Stayed 1 night in Jan 2018
This review was submitted before 2018 and has not been verified.

6/10

It was fine for the purpose but it is quite close to the main road so not terribly relaxing
Stayed 2 nights in Jun 2017
This review was submitted before 2018 and has not been verified.

6/10

This review was submitted before 2018 and has not been verified.

8/10

Endroit plutôt tranquille. Le préposé à la réception était tout sourire et d'une grande gentillesse. Le petit déjeuner correct sans plus. Bon endroit pour y passer une nuit.