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Gorillas Volcanoes Hotel

Property class: 3

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Photo gallery for Gorillas Volcanoes Hotel

A hotel entrance with a wooden ceiling, glass doors, and steps leading to a dining area. - Gorillas Volcanoes Hotel (Muhoza)
A garden with various plants and flowers in front of a building with multiple balconies. - Gorillas Volcanoes Hotel (Muhoza)
A covered entrance with a wooden ceiling, steps leading to a glass door, and potted plants around. - Gorillas Volcanoes Hotel (Muhoza)
A hotel with a swimming pool surrounded by a well-maintained lawn and palm trees. - Gorillas Volcanoes Hotel (Muhoza)
A restaurant with tables set for dining, large windows, and a view of the city. - Gorillas Volcanoes Hotel (Muhoza)
Consider a stay at Gorillas Volcanoes Hotel and take advantage of a terrace, a garden, and a playground. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Hill View, Garden Area

A hotel room with a large bed, bedside tables, a desk with a lamp, two chairs, a television, and a window with curtains.

Deluxe Double Room, Hill View, Garden Area

  • Hill view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

View all photos for Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

A hotel room with two beds, a nightstand, a lamp, and a window with curtains.

Deluxe Twin Room, 1 Bedroom, Hill View, Garden Area

  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom, Hill View, Garden Area

A living room with a sofa, two armchairs, a small table with a vase, and a television on a stand.

Executive Suite, 1 Bedroom, Hill View, Garden Area

  • Hill view
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Economy Single Room, Hill View, Garden Area

A hotel room with a bed, bedside tables, a desk, a television, and curtains.

Economy Single Room, Hill View, Garden Area

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free wired internet

About the neighborhood

Muhoza is home to Gorillas Volcanoes Hotel. Volcanoes National Park and Mount Bisoke reflect the area's natural beauty and area attractions include Red Rocks Arts Centre and Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund.
Map
Ruhengeri-Gisenyi Rd, Muhoza

What's nearby

  • Cathedral of Ruhengeri
    13 min walk - 0.7 miles
  • Shyira Diocese Cathedral
    18 min walk - 1.0 mile
  • Musanze Modern Market
    2 min drive - 1.2 miles
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund
    15 min drive - 10.0 miles
  • Musanze Caves
    26 min drive - 16.6 miles

Restaurants

  • Texas Bar
    9 min drive
  • House of Beer
    11 min walk
  • Lippia Restaurant
    3 min drive
  • Irises Salon de Fiestas
    11 min drive
  • all star bar
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Outdoor pool
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Null
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Gorillas Volcanoes Hotel have a pool?

Yes, this property has an outdoor pool.

Is Gorillas Volcanoes Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gorillas Volcanoes Hotel?

Check-in start time: 10:00 AM; Check-in end time: 10:00 PM.

What time is check-out at Gorillas Volcanoes Hotel?

Check-out is at 10:00 AM.

Does Gorillas Volcanoes Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gorillas Volcanoes Hotel located?

Situated in Muhoza, this hotel is within 1 mi (2 km) of Cathedral of Ruhengeri and Shyira Diocese Cathedral. Musanze Modern Market is 1.3 mi (2.1 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Gorillas Volcanoes Hotel Reviews

7.8

Good

8.4

Cleanliness

7.6

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 20 reviews
Rating 8 - Good. 6 out of 20 reviews
Rating 6 - Okay. 8 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 0 out of 20 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! The sausage at breakfast was phenomenal!
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Friendly, helpful staff, but some distance from NP

Very friendly and helpful staff with a restaurant on-site and the historic hotel/hangout across the street. A bit far from the national park. No fan, AC or mosquito net in room. Luckily, I didn't need the latter. A bit worn around the edges, but relatively comfortable.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The hotel is lovely and the staff is really flexible.
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room. Plenty of hot water in the shower. Comfortable bed.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Customer Care

Clean rooms, quite and great customer care
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer care
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines Hotel mit sauberen kleinen Zimmern und einem schönen Garten mit Pool. War sehr ruhig und angenehm, da nur wenige Gäste da waren. Das Essen war im Vergleich zu umliegenden Hotels sehr gut. Kann das Hotel auf jeden Fall empfehlen
Stayed 9 nights in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort

Overnatning i Musanze.

Meget lydt med trafikstøj fra vejen. For lidt / svagt lys på værelset. Ingen myggenet.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Fint til prisen

Et ok hotel til prisen men noget slidt og ikke luksus. Fint wifi og søde smilende personale.
Stayed 2 nights in Jan 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

The gorillas are great!

Excellent base from which you can plan your gorilla excursion to Volcanoes National Park. The hotel is quite ordinary: not bad, not great. It's fine if your expectations are low.
Stayed 2 nights in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel on the main road out of town

Food OK but not exceptionally good. Service a bit slow, but every meal we ate in Rwanda was subject to incredibly slow service
Stayed 7 nights in May 2018
Verified review

6/10 Okay

Positiv: + gutes Frühstück (sogar ab 6.00 Uhr, bei Bedarf auch bereits um 5.30 möglich); man kann quer durch die 2 Frühstückssets/-menüs auswählen. + freundliche Mitarbeiter (bis auf die weibliche Rezeptionistin, die "muffig" und gelangweilt wirkte) + hofseitige Zimmer sind ruhig (ACHTUNG: poolseitig gehen die Zimmer auch auf die Hauptstraße und sind sehr laut) + tolles Service: die vom Wandern schmutzigen Wanderschuhe können innerhalb einer Stunde außen gereinigt werden (Kosten: USD 2/RWF 2.000) Negativ: - hofseitige Zimmer haben eine sehr schlechte Wifi-Verbindung - abends ist das Licht im Zimmer unzureichend: Es gibt nur auf einer Bettseite eine Nachttischlampe und eine weitere am Schreibtisch. Kein Deckenlicht in der Mitte des Zimmers. - aus der Toilette stinkt es nach Kanal; sogar wenn man den Deckel zumacht und die Badezimmertür zumacht, riecht es zeitweise bis ins Zimmer rein.
Stayed 1 night in Jan 2018
Verified review

6/10 Okay

Liked: Room comfort

Fine for the purpose

It was fine for the purpose but it is quite close to the main road so not terribly relaxing
Stayed 2 nights in Jun 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel d'une nuit

Endroit plutôt tranquille. Le préposé à la réception était tout sourire et d'une grande gentillesse. Le petit déjeuner correct sans plus. Bon endroit pour y passer une nuit.
Verified review

8/10 Good

Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023
Verified review

6/10 Okay

Stayed 1 night in Feb 2019
Verified review

6/10 Okay

Liked: Cleanliness