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Fatima Hotel

3.5 star property
Family-friendly hotel with 3 restaurants and a full-service spa

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Photo gallery for Fatima Hotel

Front of property
Family Apartment | 2 bedrooms, in-room safe, desk, iron/ironing board
Reception
Standard Double Room | 2 bedrooms, in-room safe, desk, iron/ironing board
Courtyard

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Breakfast included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

2 bedrooms, in-room safe, desk, iron/ironing board

Standard Double Room

Highlights

Furnished balcony
Separate sitting area
Refrigerator
Flat-screen TV
2 bedrooms
Bathrobes
Separate bathtub and shower
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

2 bedrooms, in-room safe, desk, iron/ironing board

Presidential Suite

Highlights

Furnished balcony
Separate sitting area
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Washing machine
Separate bedroom
  • 198 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Family Apartment

Family Apartment | Living area | Flat-screen TV

Family Apartment

Highlights

Furnished balcony
Separate sitting area
Free cribs/infant beds
Refrigerator
Flat-screen TV
2 bedrooms
Bathrobes
Separate bathtub and shower
  • 90 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Standard Single Room, 1 Twin Bed

2 bedrooms, in-room safe, desk, iron/ironing board

Standard Single Room, 1 Twin Bed

Highlights

Furnished balcony
Separate sitting area
Refrigerator
Flat-screen TV
2 bedrooms
Bathrobes
Separate bathtub and shower
Private bathroom
  • 36 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 Double Bed, Accessible Bathtub, Pool View

2 bedrooms, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 Double Bed, Accessible Bathtub, Pool View

Highlights

Furnished balcony
Separate sitting area
Refrigerator
Flat-screen TV
Separate bedroom
Bathrobes
Separate bathtub and shower
Private bathroom
  • 90 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

2 bedrooms, in-room safe, desk, iron/ironing board

Executive Room

Highlights

Furnished balcony
Separate sitting area
Refrigerator
Flat-screen TV
Separate bedroom
Bathrobes
Separate bathtub and shower
Private bathroom
  • 144 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Gorillas Volcanoes Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
7.6 out of 10, Good, 17 reviews
Gorillas Volcanoes Hotel

About the neighborhood

Map
80 Ruhengeri, Muhoza, NORTHERN PROVINCE, 0250

What's nearby

  • Cathedral of Ruhengeri - 3 min drive - 1.4 miles
  • Musanze Modern Market - 4 min drive - 1.7 miles
  • Shyira Diocese Cathedral - 4 min drive - 1.7 miles
  • Ellen DeGeneres Campus of the Dian Fossey Gorilla Fund - 16 min drive - 9.7 miles
  • Musanze Caves - 27 min drive - 16.4 miles

Restaurants

  • ‪Amikus Coffee & Pizza - ‬3 min drive
  • ‪Migano Cafe, Lounge, and Grill - ‬2 min drive
  • ‪Crema - ‬2 min drive
  • ‪Volcana Lounge - ‬1 min drive
  • ‪La Paillotte - ‬3 min drive

About this property

Fatima Hotel

Family-friendly hotel in the business district
Consider a stay at Fatima Hotel and take advantage of free English breakfast, a poolside bar, and a rooftop terrace. Treat yourself to a sports massage, a facial, or a body treatment at FATIMA SPA, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Supervised childcare (surcharge), a vending machine, and free newspapers
Room features
All 65 rooms offer comforts such as 24-hour room service and furnished balconies, in addition to thoughtful touches like free WiFi and separate sitting areas.
Other conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • Flat-screen TVs with premium channels
  • Separate sitting areas, refrigerators, and electric kettles

Languages

English, French, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 1 km
  • Bus station shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free English breakfast available daily 6:00 AM to 10:00 AM
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Facials
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • COVID-19 testing fee (antigen/rapid screening): USD 5 per person, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Pet fee: USD 30 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A car is required for transportation to and from this property

Property is also known as

Fatima Hotel Ruhengeri
Fatima Ruhengeri
Fatima Hotel Hotel
Fatima Hotel Muhoza
Fatima Hotel Hotel Muhoza

Frequently asked questions

Does Fatima Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much is parking at Fatima Hotel?

Self parking is free at this property.

What time is check-in at Fatima Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Fatima Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Fatima Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 50 per vehicle applies.

Where is Fatima Hotel located?

This family-friendly Muhoza hotel is located in the business district, within 2 mi (3 km) of Cathedral of Ruhengeri and Shyira Diocese Cathedral. Musanze Modern Market is 2.1 mi (3.5 km) away.

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Fatima Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 16 reviews
Rating 8 - Good. 8 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 1 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

The staff are responsive and kind, the grounds are lovely, and the rooms were nice.
Stayed 5 nights in Apr 2025

10/10

Stayed 6 nights in Jul 2024

8/10

Bel établissement mais les corridors et les salles de bain auraient besoin d’être rafraîchis
Stayed 1 night in Jan 2024

2/10

the service was terrible in the restaurant. I waited each time, breakfast and dinner, much and much too long for my food.
Stayed 4 nights in Sep 2021

6/10

Service impeccable. Propre. Belle piscine et resto sympa. Grandes chambres. L’ensemble est neanmoins froid et aseptisé sans grand charme.
Stayed 1 night in Nov 2019

4/10

チェックイン時、予約した部屋が用意されておらず、案内された部屋は浴室が狭くて汚いため、１泊はワンランク下の部屋に宿泊することとなった。他の宿泊客も多くはなく、ホテルはガラガラなのに全く理解できない。しかもフロントの従業員が謝ることもなかった。とても信じられない対応である。家具も調度品もチープで、特に１泊目に滞在した道路側の部屋は車の音で夜もうるさい。二度と利用しない。
Stayed 2 nights in Aug 2019

8/10

Loved the location. Breakfast was excellent. Hot water in the showers was intermittent.
Stayed 3 nights in Aug 2019

8/10

The Hotel was a modern facility with large rooms, good showers and helpful staff. The breakfast was okay, typical of Rwanda in general. They clearly do lots of conference business there. The lunch buffet was good but pricey for the area at 8,000 RWF. The rooftop view of the volcanoes was incredible and the pool area looked nice though it was too cool to swim while we were there.
Stayed 1 night in Jun 2019

10/10

Walking distance to most of the cot attractions. Only 20min drive to kirigi park office and park entrance.
Stayed 1 night in Jun 2019

8/10

Stayed 1 night in Dec 2018

8/10

This is a new property. The rooms were clean, quiet, and comfortable. Taller or larger people might feel a bit claustrophobic in the small "tube-like" showers. The views of the volcanoes were beautiful, and the hotel had a nice restaurant attached and a bar/patio area next to the pool. The location is conveniently located on the main road through town. The grounds are attractive and well maintained. The staff were friendly but did not always follow through (asked for a hair dryer and didn't get one, for example), and we had some issues getting the front desk staff to honor a prepaid reservation (this may have been caused by a staff change but it still seems like important and basic customer service).
Stayed 3 nights in Sep 2018

8/10

Overall very pretty. The reasons it did not get a 5 were: challenges with the water temperature for the shower and breakfast was only "ok" and not on time even though we asked night before if it could please be ready at the time they said it would be. We asked both nights but never was - which was a challenge since we had to leave the hotel early for day activities.
Stayed 2 nights in Aug 2018

8/10

Fatima hotel is a average plave to stay, but it is value for money. Specially if you compare the resorts in the area...Fqtima has a great pool area with a nice bar in cottage style. Rooms are fine, however check before staying. Some rooms have some minor issues, but then again: this is Africa after all...
Stayed 1 night in Jul 2018

10/10

Nice hotel in Rwanda!! Everything was nice and the staff was really kind and friendly!!! See you soon!!!!
Stayed 2 nights in Jul 2018

6/10

They dud not seem to have my reservation. In the morning, yhey insisted I had to pay for the room again, which delayed my check out.
Stayed 1 night in May 2018

8/10

Enjoyed the stay at Fatima Hotel. Easy to find, rooms are beautiful, and facilities are great.
Stayed 1 night in Apr 2018