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Mercure Tunbridge Wells Hotel

Property class: 4

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Photo gallery for Mercure Tunbridge Wells Hotel

A breakfast buffet with various food items and condiments. - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
An outdoor seating area with tables and chairs, surrounded by trees and a building in the background. - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
A pond with lily pads surrounded by brick walkways and greenery. - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
A reception area with a wooden ceiling, a brick wall, and a reception desk. - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
A hotel room with a large bed, a TV, a wooden coffee table, and a patterned carpet. - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
Located close to Dunorlan Park and Pantiles, Mercure Tunbridge Wells Hotel provides a garden, a hair salon, and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Parking available
  • Business services

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Double Bed

A white pillow with a textured surface and a polka dot pattern on the background.

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, two pillows, a nightstand, a lamp, a chair, a window with curtains, and a patterned wallpaper.

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(56 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

A hotel room with two beds, a desk with a laptop, a chair, a lamp, and a window with curtains.

Family Room, Multiple Beds (Classic)

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds

A hotel room with two beds, a desk with a laptop, a chair, a lamp, and a window with curtains.

Classic Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

A coffee maker with two white cups on a wooden table.

Privilege, Room, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is near a train station. Tonbridge Castle and Penshurst Place and Gardens are notable landmarks, and some of the area's popular attractions include Hop Farm Family Park and Bedgebury National Pinetum and Forest. Dunorlan Park and Pantiles are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Royal Tunbridge Wells travel guide
Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • A child in a red jacket by a pond with swans and geese.
    Dunorlan Park
    4 min drive - 1.5 miles
  • A sign with the text "THE PANTILES" and a description of its history.
    Pantiles
    8 min drive - 3.3 miles
  • A historic stone castle with a moat, surrounded by traditional houses.
    Hever Castle and Gardens
    30 min drive - 15.4 miles
  • BowlPlex Tunbridge Wells
    6 min drive - 2.1 miles
  • Bewl Water
    14 min drive - 8.5 miles

Getting around

  • Maidstone Beltring Station
    9 min drive
  • Gatwick Airport (LGW)
    48 min drive

Restaurants

  • Costa Coffee
    3 min drive
  • Pierre Lotti Cafe
    5 min drive
  • Greggs
    3 min drive
  • Burger King
    3 min drive
  • The Bagel Bistro
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 12 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Tunbridge Wells Hotel Reviews

7.8

Good

8.0

Cleanliness

7.8

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 326 out of 1001 reviews
Rating 8 - Good. 369 out of 1001 reviews
Rating 6 - Okay. 190 out of 1001 reviews
Rating 4 - Poor. 69 out of 1001 reviews
Rating 2 - Terrible. 47 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Such friendly staff, comfy bed, great food!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay lovely breakfast. Friendly staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast! Friendly and helpful staff.Enjoyed our stay!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and professional, room pleasant with tea/coffee making facilities; small fridge would have been useful for the water that was also provided. Would book again although the brasserie menu was a little limited - not much in the way of fish dishes and would prefer more traditional options. Breakfast was substantial with choice of continental, cereal, fruit as well as good range of cooked items
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Good location and very good staff Food in hotel was very bad tasted like frozen microwaved food and would advise not to eat We had evening meal and breakfast both bad Hotel is dated inside but ok value for money
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The only issue I had was that you have to pay an overnight car parking fee and this wasn’t disclosed on Expedia. Breakfast was good and the staff were friendly too.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were excellent and very helpful at check in. Parking is good Didn’t stay for breakfast as had to leave early The room was tired but bedding was clean and the room was a good size It was a really warm evening and the staff provided us with a really good fan
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , pleasant staff and convenient
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking at a modest fee. Staff were very helpful. Property showing wear and tear but acceptable.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the Mercure staff , particularly reception and the bar staff extremely pleasant and helpful. The only downside was that we had major problems with the tv, which was unwatchable andthe staff said that there were problems with the aerial
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean and friendly staff
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Friendly staff Clean room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant !!!!!!
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Very tired and shabby, can't believe its 4 star, an absolute disgrace that as a resident you have to pay £10 night parking, extractor fan in bathroom not working, toilet seat loose and moves from side to side, rust on the wall from the bath grab handle, sticky tape to repair a cracked window, bedroom furniture chipped and scratched, I found 2 peanuts on the floor which would suggest that the room was not hoovered, as for breakfast we had read other reviews about that and once again it was very expensive, so we went across the road to the garden centre, fantastic selection and great price.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on a great location with great staff.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good breakfast overall good stay
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
I was very happy with this hotel, everything was clean and tidy, the staff were polite and very help, the breakfast food was plenty and well presented, checkin was also easy and quick, the rooms were well laid out and clean, very happy
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Reception staff at check was very helpful and amenable. Breakfast staff were courteous and helpful.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Clean room, friendly staff.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good size rooms and parking
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service from all staff
Hotel reception
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money
Stayed 1 night in Nov 2025