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Mercure Tunbridge Wells Hotel

4.0 star property
Hotel with a restaurant, near Dunorlan Park

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Photo gallery for Mercure Tunbridge Wells Hotel

Exterior
Exterior
Superior Room, 1 Double Bed | 1 bedroom, desk, iron/ironing board, free WiFi
Exterior
1 bedroom, desk, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room, Multiple Beds (Classic)

1 bedroom, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds (Classic)

Highlights

Heating
Connecting rooms available
LED TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, free WiFi

Privilege, Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Bathrobes
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | 1 bedroom, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds

Highlights

Heating
Connecting rooms available
LED TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
LED TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Bathrobes
Hair dryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • Dunorlan Park - 2 min drive - 1.7 miles
  • Assembly Hall Theater - 5 min drive - 2.9 miles
  • Pantiles - 6 min drive - 3.3 miles
  • Tonbridge Castle - 8 min drive - 5.4 miles
  • Bewl Water - 11 min drive - 8.5 miles

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Robin Hood - ‬3 min drive
  • ‪Royal Oak - ‬4 min drive
  • ‪Pierre Loti - ‬5 min drive
  • ‪Costa Coffee - ‬7 min walk

About this property

Mercure Tunbridge Wells Hotel

Upscale hotel near Pantiles
Located close to Dunorlan Park, Mercure Tunbridge Wells Hotel provides a garden, a hair salon, and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business center.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Smoke-free premises, a water dispenser, and multilingual staff
  • A front-desk safe, luggage storage, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 84 rooms feature comforts such as 24-hour room service, in addition to amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • LED TVs with digital channels
  • Heating, daily housekeeping, and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Tunbridge Wells Hotel?

Self parking is available for GBP 10 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

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Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 296 out of 1003 reviews
Rating 8 - Good. 400 out of 1003 reviews
Rating 6 - Okay. 192 out of 1003 reviews
Rating 4 - Poor. 75 out of 1003 reviews
Rating 2 - Terrible. 40 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room friendly helpful staff
Stayed 1 night in May 2025

8/10 Good

Miguel

Liked: Amenities
Fantastic stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extended stay as I had a relative in hospital just down the road. The staff were welcoming, helpful, and accommodating and I was very comfortable during my stay.
Stayed 6 nights in May 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful
Stayed 1 night in Apr 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
Adequate place for a one night stay.
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and a 2 minute check in which is rare … well done mercure
Stayed 1 night in Apr 2025

6/10 Okay

Laura

Liked: Amenities
Cold breakfast and some areas tired and missed for cleaning
Stayed 1 night in Jun 2025

6/10 Okay

Vera

Hotel ok restaurant bad quality
Stayed 2 nights in May 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and transport to get to places
Stayed 2 nights in Apr 2025

8/10 Good

BARRY

Liked: Amenities, property conditions & facilities
I needed a walk shower and the suite was really nice with a big comfortable bed Air con would have been welcome And for the breakfast to be available till 10
Stayed 1 night in May 2025

8/10 Good

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Property tired but staff fantastic
Stayed 1 night in Mar 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming & warm atmosphere Good location. Excellent customer service; staff friendly but professional Good breakfast range Spacious room Goid value
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value hotel

Friendly staff and clean comfortable room
Stayed 2 nights in Dec 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious, the breakfast and dinner was good and the staff were helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access good parking, beautiful surroundings, extremely friendly ,helpful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

My husband and I, and my son stayed overnight at the Mercure Tunbridge Wells in 2 classic double rooms. We received a friendly welcome and the rooms were clean and comfortable and provided all that we needed. We partook of the hotel breakfast, which was amazing, and probably one of the best I’ve had in a hotel … so much choice! We will definitely use this hotel again.
Stayed 1 night in Feb 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveler

First time I've stayed at this hotel. Room was nice, clean with a comfy bed, shower powerful. Had a meal in the restaurant. The food was very nice.
Stayed 1 night in Jan 2025

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not what we were led to believe
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very kind, parking excellent room very quiet and clean. Hotel could do with a lift for luggage.
Stayed 1 night in Dec 2024

6/10 Okay

Molly

Pretty decent stay. However the staff are rude. We were standing at the bar for 20 minutes waiting to be served a drink. When we asked the manager she replied “this is how we operate around here.” I was shocked and so was nearby guests, they even commented on her rude manner. Shame when customer service should be paramount in a hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel Lovely staff Highly recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Anne

Liked: Staff & service, amenities, property conditions & facilities
Staff were amazing, so helpful and efficient
Stayed 3 nights in Dec 2024

10/10 Excellent

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top customer care and relaxing surroundings.

We were incredibly well looked after by all the staff we met there. We had told them my husband had mobility issues and we had a room just nearby reception and the dining area, making access really easy. They had also given us a room with 2 comfy chairs which myself, and especially my husband, really appreciated after travelling. There was a great selection of choices at breakfast, with staff replacing items as soon as they were needed. The Mercure is a great base to explore the local area, we were able to really rest and relax. We will definitely be visiting again!
Stayed 1 night in Feb 2025