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Mercure Tunbridge Wells Hotel

4.0 star property
Travelers relax in the hotel's garden or savor international cuisine at The Mallows restaurant while staying productive at the 24-hour business center.

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Photo gallery for Mercure Tunbridge Wells Hotel

Daily buffet breakfast for a fee - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
Meeting facility - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
Reception - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
Property grounds - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
Exterior - Mercure Tunbridge Wells Hotel (Royal Tunbridge Wells)
Located near Dunorlan Park, Mercure Tunbridge Wells Hotel offers a peaceful retreat with its garden and The Mallows restaurant serving international dishes. Guests appreciate the helpful staff, free in-room WiFi, bar, dry cleaning services, and 24-hour business center.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(52 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is near a train station. Tonbridge Castle and Penshurst Place and Gardens are notable landmarks, and some of the area's popular attractions include Hop Farm Family Park and Bedgebury National Pinetum and Forest. Dunorlan Park and Pantiles are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Royal Tunbridge Wells travel guide
Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • Pantiles
    Pantiles
    8 min drive - 3.3 miles
  • Hever Castle and Gardens
    Hever Castle and Gardens
    35 min drive - 16.4 miles
  • Leeds Castle
    Leeds Castle
    49 min drive - 32.2 miles
  • BowlPlex Tunbridge Wells
    6 min drive - 2.1 miles
  • Bewl Water
    14 min drive - 8.5 miles

Getting around

  • Maidstone Beltring Station
    9 min drive
  • Gatwick Airport (LGW)
    48 min drive

Restaurants

  • KFC
    3 min drive
  • Costa Coffee
    3 min drive
  • Pierre Lotti Cafe
    5 min drive
  • Greggs
    3 min drive
  • Costa Coffee
    7 min walk

Similar properties

Exterior
Russell Hotel
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  • Breakfast included
  • Parking included
  • Free WiFi
  • Bar
8.2 out of 10, Very Good, 440 reviews
Russell Hotel
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 12 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Tunbridge Wells Hotel Reviews

7.8

Good

8.0

Cleanliness

7.8

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 324 out of 1005 reviews
Rating 8 - Good. 379 out of 1005 reviews
Rating 6 - Okay. 186 out of 1005 reviews
Rating 4 - Poor. 72 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

Reviews

Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The only issue I had was that you have to pay an overnight car parking fee and this wasn’t disclosed on Expedia. Breakfast was good and the staff were friendly too.
Stayed 1 night in May 2026
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities
Clean and friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joslyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant !!!!!!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Dan

Liked: Cleanliness
Friendly staff Clean room
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
Reception staff at check was very helpful and amenable. Breakfast staff were courteous and helpful.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sidney

Liked: Cleanliness, property conditions & facilities
I was very happy with this hotel, everything was clean and tidy, the staff were polite and very help, the breakfast food was plenty and well presented, checkin was also easy and quick, the rooms were well laid out and clean, very happy
Stayed 1 night in Dec 2025
Verified

8/10 Good

Cara

Liked: Staff & service, amenities
Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on a great location with great staff.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good breakfast overall good stay
Stayed 1 night in Jul 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, room comfort
Clean room, friendly staff.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mr W J

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service from all staff
Hotel reception
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Comfortable room, delicious breakfast and plenty of peace and quiet. Thank you Mercure
Stayed 2 nights in Nov 2025
Verified

8/10 Good

stephen

Liked: Cleanliness, staff & service
Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good size rooms and parking
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the decor and ambience of the main area, and our room was very cozy. The staff were very helpful and polite. We both enjoyed our stay very much.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Lovely hotel and room. The staff were very helpful and friendly. Bed was so comfortable, didn't want to get up in the morning.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room friendly helpful staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Denise

Excellent staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for overnight stay. Comfortable room. Good restaurant
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mahadeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Value for the money.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Terry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is very dated, the room facilities very poor and the cleaning was not great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Really great staff nice place to stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service
Very nice staff good food
Stayed 1 night in Jun 2024