4/10 Poor
Cynthia
Sep 11, 2022
Liked: Cleanliness, property conditions & facilities
There is much to recommend this hotel. The common areas are lovely; the location beautiful; and the spa very relaxing (though nude, despite being co-ed). The concierge was attentive and helpful. We borrowed e-bikes and enjoyed exploring the surrounding Tegernsee lake area (though they had no helmets - we had to rent these nearby). There are two restaurants - a casual bar and a more formal traditional Bavarian restaurant. The food and cocktails were quite good. The rooms themselves were large but a bit rustic. And for the price, one might expect service similar to a Four seasons or Ritz Carlton; but that was not what we found. Our nut allergic 18 year old daughter was accidentally served a salad with cashews. The waiter was extremely apologetic but our daughter nonetheless spent two nights and one day at the local hospital and the rest of us spent our time either visiting her or driving 2.5 hours round trip to the Munich airport to replace her epinephrine. I’d have expected the hotel to have found and secured the epipen for us, or at least located one (we did that ourselves despite not speaking German); and I’d have expected them to comp part of our stay, since once our daughter was poisoned, it was no longer a vacation for any of us…but they did none of that. They neither problem solved effectively nor took any accountability for their staff’s mistake. We left frustrated and disappointed that we’d spent so much for what became a two-day nightmare.
Cynthia
Stayed 3 nights in Sep 2022