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Wai Ora Lakeside Spa Resort

Property class: 4.5

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Photo gallery for Wai Ora Lakeside Spa Resort

A swimming pool with a view of the sea, surrounded by rocks and trees. - Wai Ora Lakeside Spa Resort (Rotorua)
A couple seated at a table with wine glasses, a bottle of wine, and a meal. - Wai Ora Lakeside Spa Resort (Rotorua)
A spa room with two treatment beds, a hot tub, and a wooden deck with a view of greenery. - Wai Ora Lakeside Spa Resort (Rotorua)
A backyard with a hot tub, wooden deck, outdoor seating, and a swimming pool. - Wai Ora Lakeside Spa Resort (Rotorua)
A spacious lobby with wooden floors and a high ceiling, a reception desk, a seating area, and a view of the outside. - Wai Ora Lakeside Spa Resort (Rotorua)
Consider a stay at Wai Ora Lakeside Spa Resort and take advantage of a terrace, a garden, and dry cleaning/laundry services. Indulge in aromatherapy, a massage, and a body treatment at Wai Ora Day Spa, the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

Superior Suite

  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

Deluxe Studio

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Deluxe Studio

Two people seated at an outdoor table with a view of a pool and waterfall.

Deluxe Studio

8.2 out of 10
Very good
(39 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Superior Suite

A hotel room with a bed, a wardrobe, a nightstand, and a wall with floral wallpaper.

Superior Suite

7.8 out of 10
Good
(7 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Panoramic Studio Suite, Lake View

A hotel room with a living area, kitchenette, and a bathroom.

Panoramic Studio Suite, Lake View

  • Lake view
  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite with Lake View

A hotel room with a sofa, armchair, dining table, and a balcony with curtains.

Suite with Lake View

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed
  • Free WiFi

About the neighborhood

Holdens Bay, a neighborhood in Rotorua, is home to Wai Ora Lakeside Spa Resort. Rotorua Central Mall and Rotorua Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Whakarewarewa Thermal Reserve and Rainbow Springs Kiwi Wildlife Park. Looking to enjoy an event or a game while in town? See what's happening at Racing Rotorua or Rotorua International Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area. Visit our Rotorua travel guide
Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042

What's nearby

  • A lake with steam rising from the water, surrounded by a flock of seagulls on the shore and hills in the background.
    Lake Rotorua
    2 min walk - 0.1 miles
  • A rope bridge in a forest with illuminated hanging lights.
    Redwoods Whakarewarewa Forest
    11 min drive - 4.7 miles
  • A tranquil indoor pool with a view of a lake and mountains.
    Polynesian Spa
    15 min drive - 5.8 miles
  • A cable car system, lush greenery, and a distant town.
    Skyline Rotorua
    25 min drive - 10.4 miles
  • Te Amorangi Museum
    5 min walk - 0.3 miles

Getting around

  • Hamilton (HLZ-Hamilton Intl.)
    91 min drive

Restaurants

  • McDonald's
    11 min walk
  • Brew | Craft Beer Pub
    11 min drive
  • Wendy's Hamburgers
    6 min drive
  • Lime Cafe
    10 min drive
  • Atticus Finch
    11 min drive

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  • Hot tub
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 8 km
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: NZD 25 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Limited room service
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately NZD 25 for adults and NZD 25 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 8 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Wai Ora Lakeside Spa Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8 AM–9:00 PM.

Is Wai Ora Lakeside Spa Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Wai Ora Lakeside Spa Resort?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Early check-in is available for a fee of NZD 50.00 (subject to availability).

What time is check-out at Wai Ora Lakeside Spa Resort?

Check-out is at 11 AM. Late check-out is available for NZD 50.00 (subject to availability).

Where is Wai Ora Lakeside Spa Resort located?

Located in Holdens Bay, this luxury hotel is within a 10-minute walk of Lake Rotorua and Te Amorangi Museum. Rotorua Golf Club and Government Gardens Golf are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Wai Ora Lakeside Spa Resort Reviews

8.2

Very Good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 276 out of 664 reviews
Rating 8 - Good. 225 out of 664 reviews
Rating 6 - Okay. 100 out of 664 reviews
Rating 4 - Poor. 42 out of 664 reviews
Rating 2 - Terrible. 21 out of 664 reviews

Reviews

Verified review

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and accommodating. Very clean and perfect location by the lake.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Anushka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Clean place and very nice stuff.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Stacey

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was awesome Right on the lake edge Lots of walkways to parks And barbecue areas that the receptionist didn't know about And was going to put on there things to do list And proximity to airport for tourist travel So win win Will go there again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful location and very friendly and helpful staff at check in
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Pip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with pool, spa, restaurant and bar. We really enjoyed our time there
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Juanita

Liked: Cleanliness
Room was very clean and staff very friendly and attentive.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Ranjith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, parking was good, Helpful staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lorna

Liked: Cleanliness, amenities, property conditions & facilities
Our room was lovely and clean and the lady at reception was kind and helpful.
Relaxing poolside area.
The lake is just beyond the property. Beautiful gardens and rockery surround the pool.
Looking from our studio room towards the lake.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
A very helpful staff. Clean rooms. The dining room was pleasant and both the breakfast and dinner of good quality, tasty and good value.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good staff Good restaurant
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely , was a nice relacing place right next to the lake
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities
Lovely caring helpful staff. Good location.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was extremely friendly and kindly showed us hospitality upon knowing we were on our honeymoon. The only issue was that our AC unit didn’t work. Otherwise a great stay!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition but the walls are a bit thin. We were placed next to the table at the pool and could hear every word. Good room and decent bed.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Michaela

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and clean , more then enough supplies for the stay we had that were topped up before they ran out,staff was lovely also.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice unit by the lake. Didn’t use restaurant. Loved the pool.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel next to the lake.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Lovely staff
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and great staff. Restaurant and bar with great food.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Barrie

Liked: Cleanliness, amenities, property conditions & facilities
The staff is very sensitive and accommodating to your every wants and needs. outstanding customer service
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lake, quiet, safe, clean, excellent service, plenty of on site amenities
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff are very friendly and accommodating. Clean room and very comfortable bed. Great location, nice and peaceful. Good meals at the restaurant, nice surroundings and atmosphere. Would love to ho back in the summer.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the airport. Warm and clean.
Stayed 1 night in Jun 2025