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Pullman Rotorua

5.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

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Photo gallery for Pullman Rotorua

Exterior
City view
Lobby
Premium bedding, down comforters, minibar, in-room safe
Lake view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Gym

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

City view

Deluxe Room, 1 King Bed, Lake View (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 2 Queen Beds, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, City View (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive King Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Executive King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with City View

Premium bedding, down comforters, minibar, in-room safe

Superior King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with City View

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite with City View

Premium bedding, down comforters, minibar, in-room safe

Superior King Suite with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room with Lake View

Premium bedding, down comforters, minibar, in-room safe

Superior Two Queen Room with Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive King Suite with Lake View

Premium bedding, down comforters, minibar, in-room safe

Executive King Suite with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive King Room with City View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Executive King Room with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Queen Room with City View

Premium bedding, down comforters, minibar, in-room safe

Superior Two Queen Room with City View

  • Sleeps 2
  • 2 Double Beds

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About the neighborhood

Map
1135 Arawa St, Rotorua, 3010

What's nearby

  • Tamaki Maori Village - 3 min walk - 0.2 miles
  • Polynesian Spa - 8 min walk - 0.5 miles
  • Rotorua Central Mall - 8 min walk - 0.5 miles
  • Rotorua Hospital - 10 min walk - 0.6 miles
  • Skyline Rotorua - 5 min drive - 2.7 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬5 min walk
  • ‪Lone Star - ‬4 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬3 min walk
  • ‪Brew | Craft Beer Pub - ‬3 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬3 min walk

About this property

Pullman Rotorua

Luxury eco-certified hotel near Polynesian Spa
Located close to Government Gardens and Rotorua Hospital, Pullman Rotorua provides dry cleaning/laundry services, a bar, and a gym. The on-site steakhouse, Barrel & Co Bar and Grill, features al fresco dining. Free in-room WiFi and conference space are available to all guests.
Other perks include:
  • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, express check-out, and smoke-free premises
  • Free newspapers, 4 meeting rooms, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 130 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Partially open bathrooms with rainfall showers and designer toiletries
  • 49-inch Smart TVs with streaming services and premium channels
  • Wardrobes/closets, free tea bags/instant coffee, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Handrails in stairways (51 inches high)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 150 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

Is Pullman Rotorua pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pullman Rotorua?

Valet parking is available for NZD 59 per day.

What time is check-in at Pullman Rotorua?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Rotorua?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Rotorua located?

Located in Inner City, this luxury hotel is within a 10-minute walk of Government Gardens and Polynesian Spa. Rotorua Central Mall and Rotorua Hospital are also within 15 minutes.

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Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 423 reviews
Rating 8 - Good. 102 out of 423 reviews
Rating 6 - Okay. 48 out of 423 reviews
Rating 4 - Poor. 28 out of 423 reviews
Rating 2 - Terrible. 10 out of 423 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Super friendly staff, location is perfect. Everything is with in 5 to 10 minute walk.
Stayed 2 nights in May 2025

10/10

Amazing hotel ! Good restaurant ( half board formula worth it ) easy free parking around the hotel during weekend / gorgeous modern and comfortable rooms
Stayed 2 nights in May 2025

10/10

Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.
Stayed 1 night in May 2025

10/10

Loved the restaurant and walkability to lots of other options nearby. Room was very clean Staff were wonderful always greeted us with a smile
Stayed 1 night in Apr 2025

10/10

Great property
Stayed 2 nights in Apr 2025

10/10

I would definitely recommend this hotel to the others.
Stayed 2 nights in Mar 2025

10/10

We used valet parking. Breakfast was very good and dinner was great here. Nice room with comfortable beds
Stayed 2 nights in Apr 2025

10/10

Close to lots of restaurants! Loved the room and view of the lake.

8/10

Great rooms with comfortable beds and all the amenities you need.
Stayed 1 night in Dec 2024

10/10

Perfectly located accommodation with plenty of food and shipping options. Very nice facility.
Stayed 2 nights in Jan 2025

10/10

Lovely hotel in a good location. Very spacious rooms. Providing cold filtered water and fresh milk to teas and coffees. Nice touch. Helpful reception team.
Stayed 1 night in Feb 2025

8/10

It’s the best choice for the area
Stayed 3 nights in Feb 2025

10/10

Nice property
Stayed 2 nights in Jan 2025

10/10

Location!!
Stayed 3 nights in Dec 2024

10/10

Great place for family
Stayed 2 nights in May 2024

10/10

Overnight stay in a central location. Very busy as largest hotel in town. Had a very cute free milk refill fountain in lobby which certainly was a first for me
Stayed 1 night in Jan 2025

8/10

The room are huge and the bathroom set up are excellent very functional.
Stayed 2 nights in Dec 2024

8/10

Best place you will find in the area. Elevated style and sophisticated choices are not to be had around here.
Stayed 2 nights in Dec 2024

8/10

Nice
Stayed 2 nights in Dec 2024

8/10

Nice place to stay and there is some nice restaurant just in the corner
Stayed 2 nights in Mar 2023

10/10

The Hotel is very good! Great location for walking around the city and my kids is really enjoyed the breakfast buffet !
Stayed 1 night in Apr 2024

10/10

A very pleasant hotel. Staff were friendly. The room was spacious and modern with a super comfy bed.
Stayed 1 night in Jul 2024

8/10

Restaurant menu is poor, need more options.
Stayed 2 nights in Dec 2024

10/10

Had a wonderful experience at the hotel, friendly staff and lots of food options nearby! Hotel was modern, clean and really nice
Stayed 2 nights in Nov 2023

10/10

Excellent n friendly staff
Stayed 1 night in Mar 2024