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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 hot tubs and a fitness center

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Photo gallery for Novotel Rotorua Lakeside

Alfresco dining, open daily
Exterior
Royal Suite, 3 Bedrooms | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool

Popular amenities

  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(61 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, City View

7.6 out of 10
Good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(23 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
  • 41 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Royal Suite, 3 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Hypo-allergenic bedding
  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

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8.0 out of 10, Very Good, 1,010 reviews
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About the neighborhood

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201

What's nearby

  • Eat Street - 2 min walk - 0.1 miles
  • Tamaki Maori Village - 8 min walk - 0.5 miles
  • Polynesian Spa - 13 min walk - 0.7 miles
  • Rotorua Central Mall - 13 min walk - 0.7 miles
  • Skyline Rotorua - 5 min drive - 2.5 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury eco-certified hotel near Polynesian Spa
Consider a stay at Novotel Rotorua Lakeside and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the 6 hot tubs. The on-site international cuisine restaurant, Atlas, offers breakfast, lunch, and dinner. Free WiFi in public areas, with speed of 50+ Mbps, is available to all guests, along with a bar and a gym.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • A front-desk safe, a banquet hall, and a 24-hour front desk
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All 199 rooms include comforts such as 24-hour room service and pillow menus, as well as perks like laptop-compatible safes and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with digital channels
  • Refrigerators, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (NZD 15 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (3,444 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

Does Novotel Rotorua Lakeside have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 6 AM–11 PM.

Is Novotel Rotorua Lakeside pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Rotorua Lakeside?

Self parking is available for NZD 15.00 per night. Limited spots are available.

What time is check-in at Novotel Rotorua Lakeside?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Rotorua Lakeside?

Check-out is at 11 AM. Late check-out is available for NZD 20 (subject to availability).

Where is Novotel Rotorua Lakeside located?

Located in Inner City, this luxury hotel is within a 15-minute walk of Matariki Hangi & Maori Cultural Performance and Polynesian Spa. Eat Street and Rotorua i-SITE Visitor Centre are also within 10 minutes.

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Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 1006 reviews
Rating 8 - Good. 311 out of 1006 reviews
Rating 6 - Okay. 188 out of 1006 reviews
Rating 4 - Poor. 79 out of 1006 reviews
Rating 2 - Terrible. 56 out of 1006 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great service & food was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to lots of activities and restaurants. Would definitely stay here again!
Stayed 2 nights in Jun 2025

8/10 Good

Maria

Liked: Property conditions & facilities
Disliked: Cleanliness
Facilities and location were great :)
Stayed 2 nights in Jun 2025

8/10 Good

Glenn

Liked: Staff & service, amenities, property conditions & facilities
Great location, but the cleaning needs work.
Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff.
Stayed 2 nights in Apr 2025

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel awesome location
Stayed 1 night in Feb 2025

8/10 Good

vineel

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Jul 2025

8/10 Good

Amie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Novotel because of its closeness to the lake front as we were attending the Matariki drone show. We were very thankful for room service as the lines for food at the event were far too long for us with two young children. Room had amazing views. Bathrooms need a refresh but otherwise everything we needed.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Enjoyed our stay with no issues. Great position, very central and beside the lake.
Stayed 3 nights in Apr 2025

6/10 Okay

simon

Disliked: Cleanliness, property conditions & facilities
It was definitely not 5 stars bit run down and rooms not cleaned properly but great location
Stayed 3 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, room comfort
Great location for what we needed. Comfortable bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Spent my 10year wedding anniversary here and all I c
Stayed 2 nights in May 2025

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent- breakfast and lounge area was great. Rooms were nice - could use a bit of updating in the future - but overall the location next to restaurants and shopping all in walking distance.
Stayed 2 nights in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff at reception - we had 3 different bookings from the same whanau (mum and 2 daughters and their whanau), she was able to arrange us all to be on the same floor which was ideal for the kids and babies as we could easily go from rooms if we needed to do stuff. Great temp for the pool, very good spot went to eat street for dinner. Lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here
Stayed 1 night in Nov 2024

10/10 Excellent

Shripad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Amazing, hotel is nearer to nice eateries
Stayed 1 night in Jan 2025

6/10 Okay

Greayer

Tge
Stayed 1 night in Jul 2025

10/10 Excellent

Eretia

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Bobbi-Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Close to town and park. Staff were friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Shekinah

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place Most comfortable bed I have ever slept on
Stayed 1 night in Dec 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3rd time we have stayed and have found the place to be nice and clean and close to restaurants & the town cheers
Stayed 1 night in Dec 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with their onsite pools, close walk to everything.
Stayed 6 nights in Dec 2024

6/10 Okay

Andre

Liked: Cleanliness
Disliked: Property conditions & facilities
Great location but in desperate need of a refurb - especially the bathrooms they are very tired.
Stayed 3 nights in Mar 2025