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Lake Rotorua Hotel

2.5 star property

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Photo gallery for Lake Rotorua Hotel

Dining - Lake Rotorua Hotel (Rotorua)
Front of property - Lake Rotorua Hotel (Rotorua)
Outdoor pool - Lake Rotorua Hotel (Rotorua)
Standard Twin | In-room safe, desk, blackout drapes, iron/ironing board - Lake Rotorua Hotel (Rotorua)
32-inch LCD TV with digital channels, TV - Lake Rotorua Hotel (Rotorua)
Located close to Rotorua Hospital and Tamaki Maori Village, Lake Rotorua Hotel provides a garden, dry cleaning/laundry services, and babysitting. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin

Standard Twin | In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Queen

Standard Queen | In-room safe, desk, blackout drapes, iron/ironing board

Standard Queen

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Triple

In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms, Kitchen

Family Suite, 2 Bedrooms, Kitchen | In-room safe, desk, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms, Kitchen

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Koutu, a neighborhood in Rotorua, Lake Rotorua Hotel is in the suburbs. The area's natural beauty can be seen at Lake Rotorua and Lake Tikitapu, while Tamaki Maori Village and Mitai Maori Village are cultural highlights. Don't miss out on a visit to Skyline Rotorua. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with cave exploring and ecotours nearby. Visit our Rotorua travel guide
Map
131 Lake Road, Koutu, Rotorua, 3010

What's nearby

  • Kuirau Park
    Kuirau Park
    8 min walk - 0.5 miles
  • Lake Rotorua
    Lake Rotorua
    8 min walk - 0.5 miles
  • Eat Street
    Eat Street
    2 min drive - 0.9 miles
  • Tamaki Maori Village
    Tamaki Maori Village
    3 min drive - 1.6 miles
  • Rotorua Central Mall
    3 min drive - 1.4 miles

Getting around

  • Rotorua (ROT-Rotorua Regional)
    15 min drive

Restaurants

  • McDonald's
    18 min walk
  • Columbus Coffee
    18 min walk
  • Royal Indian Restaurant Tandoori Cuisine
    7 min walk
  • Taco Bell
    17 min walk
  • Poco.
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking on site

Things to do

  • Outdoor pool

Family friendly

  • Babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 1 floor
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in fee: NZD 30
Late check-in fee: NZD 30 for check-in between noon and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 30
Express check-out available

Special check-in instructions

The property charges 2.50 percent for credit card payments
The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 AM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for NZD 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: NZD 30 (subject to availability)
  • Late check-in fee: NZD 30 for check-in between noon and 3:00 PM
  • Late check-out fee: NZD 30 (subject to availability)
  • Crib (infant bed) fee: NZD 30.0 per night
  • Credit card charges are subject to a surcharge of 2.50 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 10 years old are not allowed in the swimming pool without adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Lake Rotorua Hotel have a pool?

Yes, this property has an outdoor pool.

Is Lake Rotorua Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Lake Rotorua Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Early check-in is available for a fee of NZD 30 (subject to availability). Late check-in is available from noon– 3:00 PM for a fee of NZD 30.

What time is check-out at Lake Rotorua Hotel?

Check-out is at 11:00 AM. Late check-out is available for NZD 30 (subject to availability).

Does Lake Rotorua Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Lake Rotorua Hotel located?

Located in Koutu, this hotel is within a 15-minute walk of Lake Rotorua and Rotorua Hospital. Rotorua Central Mall and Tamaki Maori Village are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Lake Rotorua Hotel Reviews

7.6

Good

7.6

Cleanliness

7.6

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 247 out of 966 reviews
Rating 8 - Good. 396 out of 966 reviews
Rating 6 - Okay. 193 out of 966 reviews
Rating 4 - Poor. 93 out of 966 reviews
Rating 2 - Terrible. 37 out of 966 reviews

Reviews

Verified

8/10 Good

Samitha

Liked: Cleanliness, staff & service
Plesant staff, ample parking as well as clean bedding and towels but rundown hotel.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Staff and room were great. Did find a cockroach on the wall however it did not change my opinion of the great value when selecting this accommodation.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Huiann

Lovely staff . My babies liked the pools there own rooms
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all, all cooking facilities have been removed. Place is dirty and in terrible condition. Black mold in the shower. Bed head and bed side tables removed from walls with damage visible and not repaired. Only positive was very comfortable beds.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Rangi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms were clean, parking is first in first served and a warning for thise that smoke or vape on the premises outside on site its a $250 fine. On check in the cleaners were still getting rid of rubbish and laundry outside the rooms I'm guessing they had alot of guests. No tea towels or kitchen sink for doing dishes or stove top but had a extraction fan. Good for a hassle free short stay.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

angela

The room was spacious, had new carpet which was a positive. The bed sheets were tidy and clean. However, the room, entranceway and bathroom were really in need of a fresh paint. It was very dark and
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Megan

Disliked: Property conditions & facilities
The room and grounds were not in the greatest condition- more old and outdated than anything else. The bathroom door did not shut. The room was really big and the bed was comfortable. There was also plenty of parking in the front and out back. This is a fine place to stay if you just plan on sleeping there- it definitely isn’t luxury.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Achal

Very unhygienic place. Not happy at all. The rooms smells a lot.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Christopher

Liked: Cleanliness
An older type motel. It is not a "hotel" - there is no restaurant. It's rather shabby but you get what you pay for. Our unit was clean. The motel manager is very friendly and helpful. He kindly moved us to another room when we discovered that we had been allocated a unit adjacent to the extremely busy main road. It is worth noting that if you book a Twin Studio, they are all located on the noisy side of the motel. There is a pool, which appeared to be in good condition and was being used. On the whole, reasonably good value for money.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Kylie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dark with bad lighting. Kitchenette is literally just a fridge and a rangehood. Nothing under the rangehood to cook on which wasnt a big deal but would have been nice to have some plates, knives, forks etc. Only had 2 spoons, one glass and 4 tea cups. Shower didnt work - was either boiling hot or freezing cold, there was no happy middle ground regardless of which side you had the lever. On check in, lady was rude, picked up her cellphone and talked on it while we were mid sentence, and was interrupted by someone else while i was making payment where she was talking to them and went to walk out the back without giving me change or letting me know she was going to get change as she was in full convo with the other person. Beds were comfortable, room was a decent size and suprisingly quiet seeing as by a main road. These are the only positives i could find
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Rich

Disliked: Cleanliness, amenities, property conditions & facilities
It looks like it was used as a Covid accomodation and not revamped. Very much in need of lick of paint and the receptionist said they are having a full overhaul come April 30th, 2026. The sheets were clean and we checked the mattress for bed bugs and seemed all good after scathing reviews of roaches and termites etc. Pool needed a clean or at least a sweep with a catcher and it would’ve been even better. Supposed to be a non smoking place but a few were walking around with darts and no effort made to call it out by management. If you’re after cooking utensils or even bowls there’s nothing to be seen but a couple of cups. A range hood was there but didn’t work and the fridge and freezer worked fine. It did have a damp odour but we were out of towners so it could’ve been the sulphur springs from nearby wafting through. It was ok and people were friendly. It is a good spot and close to town I hope they get it up to par for future holidaymakers. It shows a breakfast bar for patrons but that was nowhere to be seen. It says hotel but felt like it lost itself between that and a motel with most things from both missing. Master bed had one bedside table. No side tables or coffee tables for cups in the lounge area, no toilet brush just little things that make the place more of an enjoyable stay.
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Jodie

Liked: Staff & service, amenities, property conditions & facilities
I didnt like that we had no sink , it was freezing only one heater worked , curtain was stained but everything else was fine
Stayed 1 night in Jun 2026
Verified

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Great reasonable place to spend a couple nights.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated, needs love. Room heating was below average, freezing. Bedding was terrible
Stayed 1 night in May 2026
Verified

8/10 Good

Shanei

Lovely pool! Really spacious room.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

JAGROOP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

TERE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness
NA
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Easy check in, good value. People that slam it need to understand you’re not paying for a 5 star experience here. Would happily stay there again.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

ALLEN

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Jamie

Very average place. Did the job but will look at different options next time.
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Lindsey

Disliked: Cleanliness, amenities, property conditions & facilities
Mold all over bathroom
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Nathan Wayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, disgusting actually, id say its been used to home the homeless or something, couch was shredded and out on the porch all floors had stains everywhere
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Sarah

When I arrived
Stayed 1 night in Jan 2026
Verified

4/10 Poor

CALUM

Disliked: Cleanliness, property conditions & facilities
The room felt old with parts in need of repair and cleaning.
Stayed 1 night in Feb 2026