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Imperial Hotel Rotorua

Property class: 4

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Outdoor pool - Imperial Hotel Rotorua (Rotorua)
Point of interest - Imperial Hotel Rotorua (Rotorua)
Interior - Imperial Hotel Rotorua (Rotorua)
Staircase - Imperial Hotel Rotorua (Rotorua)
Exterior - Imperial Hotel Rotorua (Rotorua)
Located close to Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Room options

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Showing 13 of 13 rooms

View all photos for Executive Studio Suite

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Executive Studio Suite

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Premier Apartment

1 Bedroom Premier Apartment | Living area | 43-inch Smart TV with digital channels, streaming services

1 Bedroom Premier Apartment

  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Studio Suite, Pool View

Superior Studio Suite, Pool View | Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Superior Studio Suite, Pool View

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Apartment

One Bedroom Apartment | Pillowtop beds, laptop workspace, blackout drapes, soundproofing

One Bedroom Apartment

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Extra beds

Executive One Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Interconnecting Studios

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Interconnecting Studios

  • City view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Executive Studio

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Executive Studio

  • Sleeps 2
  • Free WiFi

View all photos for Superior Studio

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Superior Studio

  • Sleeps 2
  • Free WiFi

View all photos for One Bedroom Apartment

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

One Bedroom Apartment

  • Sleeps 3
  • Free WiFi

View all photos for One Bedrom Executive Apartment

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

One Bedrom Executive Apartment

  • Sleeps 4
  • Free WiFi

View all photos for Interconnecting Studio

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Interconnecting Studio

  • Sleeps 4
  • Free WiFi

View all photos for Premier One Bedroom Spa Suits

Pillowtop beds, laptop workspace, blackout drapes, soundproofing

Premier One Bedroom Spa Suits

  • Sleeps 4
  • Free WiFi

Deluxe One-Bedroom Apartment

  • Sleeps 2
  • Free WiFi

About the neighborhood

Whakarewarewa, a neighborhood in Rotorua, is home to Imperial Hotel Rotorua. The area's natural beauty can be seen at Redwoods Whakarewarewa Forest and Lake Rotorua, while Whakarewarewa: The Living Maori Village and Mitai Maori Village are cultural highlights. Don't miss out on a visit to Skyline Rotorua. Spend some time exploring the area's activities, including hot springs. Visit our Rotorua travel guide
Map
7 Tryon St, Rotorua, Bay of Plenty, 3010

What's nearby

  • Whakarewarewa: The Living Maori Village
    Whakarewarewa: The Living Maori Village
    2 min walk - 0.1 miles
  • Te Puia New Zealand Maori Arts and Crafts Institute
    Te Puia New Zealand Maori Arts and Crafts Institute
    8 min walk - 0.5 miles
  • Whakarewarewa Thermal Reserve
    Whakarewarewa Thermal Reserve
    8 min walk - 0.5 miles
  • Redwoods Whakarewarewa Forest
    Redwoods Whakarewarewa Forest
    8 min walk - 0.5 miles
  • Rotorua Golf Club
    3 min walk - 0.2 miles

Getting around

  • Rotorua (ROT-Rotorua Regional)
    10 min drive

Restaurants

  • Ciabatta Bakery
    3 min drive
  • McDonald's
    3 min drive
  • Pantry D'or
    19 min walk
  • Bold Flavours
    4 min drive
  • Pataka Kai
    9 min walk

About this property

Imperial Hotel Rotorua

Upscale hotel near Whakarewarewa: The Living Maori Village
Located close to Redwoods Whakarewarewa Forest and Polynesian Spa, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), a front-desk safe, and outdoor furniture
  • Luggage storage, smoke-free premises, and bicycle parking
Room features
All guestrooms at Imperial Hotel Rotorua have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Pillowtop mattresses and cribs/infant beds (surcharge)
  • Designer toiletries and hair dryers
  • 43-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/closets, and kitchenettes

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day
Cribs (infant beds) are available for NZD 10 per day

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 20 per person
  • Crib (infant bed) fee: NZD 10 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does Imperial Hotel Rotorua have a pool?

Yes, this property has an outdoor pool.

Is Imperial Hotel Rotorua pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Imperial Hotel Rotorua?

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM.

What time is check-out at Imperial Hotel Rotorua?

Check-out is at 10:00 AM.

Where is Imperial Hotel Rotorua located?

Located in Whakarewarewa, this hotel is within a 10-minute walk of Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest. Lake Rotorua and Polynesian Spa are also within 3 mi (5 km).

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Reviews

Imperial Hotel Rotorua Reviews

7.8

Good

8.2

Cleanliness

7.6

Amenities

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 22 out of 61 reviews
Rating 8 - Good. 18 out of 61 reviews
Rating 6 - Okay. 14 out of 61 reviews
Rating 4 - Poor. 4 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

Reviews

Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, great bed,clean room. Small kitchenet. All you need with great staff.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, amenities
Room was great and great location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Allayne

Liked: Cleanliness, amenities, property conditions & facilities
The room was so clean and spotless, and very well presented on arrival- the kids also enjoyed the use of the pool while we were here. We will definitely be back again!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great for our travels. Ease of getting in and out was nice. Parking was good. Staff was great. Room was comfortable.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff from the admin counter when checking in to the cleaners the next morning when checking out.
Stayed 1 night in Dec 2025
Verified

8/10 Good

arnov

Liked: Cleanliness, property conditions & facilities
clean room and the pool
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night in executive apartment, the bed was comfortable. Overall very good
Stayed 1 night in Dec 2025
Verified

6/10 Okay

William

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean well made up and tidy, no facility for English breakfast tea or milk otherwise all good.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
lovely clean room, friendly helpful staff.
Stayed 1 night in May 2025
Verified

6/10 Okay

Ruth

Liked: Staff & service
Hotel Stay Review: 3/5 Stars – Mixed Experience The core issues were cleanliness and technology, contrasting with a great room size and helpful staff. Positives Room Size: The room was nicely large and spacious. Check-in: The check-in process was quick and uncomplicated. Early Morning Staff: A staff member preparing breakfast early was crucial on my day of early departure. Although I had informed the hotel of my early flight, I had no clear instructions for key drop-off. I only knew where to put the room card because this helpful individual was available. Areas for Improvement Cleanliness (Major Concern): Housekeeping was seriously lacking. Lower body hair was left in the bath/shower area and on the bathroom floor. Connectivity: The in-room technology was difficult to use. It took a long time to connect the TV to both the internet and then to Freeview. Separately, the Wi-Fi speed was slow when connected to my phone. Bathroom Design: The bathroom basin felt uncomfortably low. Other Notes I did not use the pool during the stay and therefore cannot review that facility.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Mai-Ling

Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Ian

Liked: Cleanliness, staff & service, amenities
The room was clean and tidy. Had a King size bed but this was a bit lumpy and felt it was sloping downhill. There seemed to be very little noise insulation as we were disturbed by noise from surrounding rooms. The people were not particularly noisy, but the construction materials were not noise absorbing which meant our peaceful weekend wasn't so peaceful.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

dominic

Liked: Cleanliness, amenities, property conditions & facilities
clean quiet, pool was temperature was cool, near bus stop
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

james

Liked: Cleanliness, property conditions & facilities
Decent enough place... Clean room... Good price.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

LORRAINE

Liked: Cleanliness, property conditions & facilities
Very happy with stay, we were delayed as flight was canceled and staff were very understanding and obliging thank you
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Payton

Liked: Cleanliness, amenities, property conditions & facilities
Clean inside very nice good spot close to everything
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness
Good, clean and well equipped.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Staff were lovely. Pool was nice
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Ingo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallway light shines through sides of main door, tv was crap not even Freeview worked properly all channels and bathroom rotten scotia boards etc, and one morning heard room next door alarm going off. The money paid was disappointing
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Neil

Liked: Cleanliness, amenities, property conditions & facilities
The stay was good but perhaps bit of improvement on customer service would be good, we ran out of coffee/tea but had to call the staff 3 times before it was being delivered and we wanted to have a swim but the swimming pool was not very clean. Thanks.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Courteous kaimahi, clean room. Nice outside pool. No spas
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Romana

Clean room no spa no heated pool
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Helpful staff. Good value
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tepuia for dinber and show
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
If you are going to stay in Rotorua just spend the money and get something nice. Need to hire a new cleaner, room was barely clean and had stains on the toilet seat, the beds were horrible and hard, sheets were stained. We had an internal door to another room so it felt very unsafe. Very noisy, you can hear everything going on in the other rooms, there was banging and yelling at 2am which kept me up. Did not feel comfortable staying here at all.
Stayed 1 night in Jan 2026