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Ambassador Thermal Motel

3.5 star property
Centrally located near Polynesian Spa, this welcoming motel offers three pools and helpful staff who make planning daily adventures a breeze

Choose dates to view prices

The Ambassador Thermal Motel, in the city center, offers practical amenities like laundry facilities, free in-room WiFi, and luggage storage. Guests can choose between two outdoor pools or an indoor option. The staff provides excellent tour assistance, often praised in reviews.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

Basic Studio, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
Hair dryer
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
Separate bedroom
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Standard Apartment, 2 Bedrooms

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
2 bedrooms
  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

Basic Studio, Multiple Beds

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
Hair dryer
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
Separate bedroom
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
Separate bedroom
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
2 bedrooms
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Kitchen
Refrigerator
TV
Fan
Blackout drapes/curtains
2 bedrooms
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

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About the neighborhood

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040

What's nearby

  • Eat Street - 3 min walk - 0.2 miles
  • Rotorua i-SITE Visitor Centre - 3 min walk - 0.2 miles
  • Tamaki Maori Village - 5 min walk - 0.3 miles
  • Rotorua Night Market - 6 min walk - 0.4 miles
  • Polynesian Spa - 6 min walk - 0.4 miles

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Aroma Cafe - ‬2 min walk
  • ‪Brew | Craft Beer Pub - ‬5 min walk
  • ‪Fat Dog Cafe & Bar - ‬6 min walk
  • ‪Atticus Finch - ‬5 min walk
  • ‪Barrel & Co - ‬5 min walk

About this property

Ambassador Thermal Motel

Hotel near Polynesian Spa
Ambassador Thermal Motel provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and an indoor pool
  • Free self parking
  • Outdoor furniture, a front-desk safe, and tour/ticket assistance
  • Luggage storage and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Ambassador Thermal Motel include comforts such as free WiFi and sound-insulated walls.
More amenities include:
  • Heating and fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Kitchens, refrigerators, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 16 to April 10:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

This property does not have elevators

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

Does Ambassador Thermal Motel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. One of the pools is closed seasonally each year from March 16 to April 10.

Is Ambassador Thermal Motel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Ambassador Thermal Motel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Ambassador Thermal Motel?

Check-out is at 10 AM.

Where is Ambassador Thermal Motel located?

Located in Inner City, this hotel is within a 10-minute walk of Government Gardens and Polynesian Spa. Rotorua i-SITE Visitor Centre and Eat Street are also within 5 minutes.

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Reviews

Ambassador Thermal Motel Reviews

8.4

Very Good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

7.6

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 226 out of 581 reviews
Rating 8 - Good. 252 out of 581 reviews
Rating 6 - Okay. 71 out of 581 reviews
Rating 4 - Poor. 24 out of 581 reviews
Rating 2 - Terrible. 8 out of 581 reviews

Reviews

8/10 Good

Leigh

Liked: Cleanliness, amenities
Awesome staff, fantastic location. Appreciated having a dining table for playing cards. Very walkable to restaurants.
Stayed 3 nights in Dec 2025

8/10 Good

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
Just stayed the one night. The room was clean and tidy within walking distance of resturants and CBD
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has all you need to cook basic meals. The rooms are very quiet and the beds are comfortable. The motel is a bit dated and could use a refresh but is very decent for the price.
Stayed 6 nights in Nov 2025

8/10 Good

Cara

Liked: Cleanliness, amenities
Property in a need of a bit of TLC but overall value for money. Super handy location. Spa and pools were clean. Friendly staff. Generally clean and tidy - suggested improvements would be patio and outdoor furniture getting dusted for cobwebs and under bathroom vanity needed a clean (moisture marks with dust visible when sititng on toilet).
Stayed 3 nights in Dec 2025

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. The swimming pool and mineral pool were great for the price. It is a great value accommodation.
Stayed 1 night in Oct 2025

8/10 Good

marco

Clean rooms and nice thermal pool
Stayed 1 night in Sep 2025

6/10 Okay

janelle

Liked: Cleanliness
Staff were nice, good safe space, room and amenities need an upgrade but overall fine.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ngaio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to lake, playground & wating facilities. Children loved their stay. Will definitely book yhere again.
Stayed 1 night in Sep 2025

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful and courteous staff. Value for money.
Stayed 2 nights in Oct 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great large family accomodation, friendly, informative staff, would stay again if in the area. Close to water front and play ground for families with children.
Stayed 1 night in Aug 2025

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johns who checked me in, helped me with my laundry and gave lots of advice couldn't have been more helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable and the staff are friendly and easy going. Felt really at home.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mariam

Liked: Cleanliness, amenities, property conditions & facilities
Superb location , super fast internet and big rooms with lovely staff.
Stayed 5 nights in Jun 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place if you have a budget, pool was quiet and really nice.
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Liked: Amenities
Didn’t use laundry. Kitchen well equiped
Stayed 4 nights in Oct 2025

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Loved the view from the room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Nice and comfortable, clean and warm, very polite and helpful staff. We will definitely be back
Stayed 4 nights in Jun 2025

8/10 Good

Kataraina

Liked: Cleanliness, property conditions & facilities
Nice stay - thank you
Stayed 1 night in Apr 2025

10/10 Excellent

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort

Family stay

Lovely clean room. Warm and comfortable. Great location, lovely view. Very friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Della

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so close to everything really enjoyed our stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the thermal pool. Great experience on a cold moon lite night.
Stayed 3 nights in Jun 2025

8/10 Good

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm pool and lovely thermal pool. Rooms are big
Stayed 4 nights in Jul 2025

10/10 Excellent

Sifaga

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Omair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good property to stay at for one night
Stayed 1 night in Apr 2025
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