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Ambassador Thermal Motel

Property class: 3.5

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Photo gallery for Ambassador Thermal Motel

A swimming pool with a metal handrail in the foreground. - Ambassador Thermal Motel (Rotorua)
A hotel with a beige facade, two lizard murals, and a sign listing amenities like a mineral pool and heated swimming pool. - Ambassador Thermal Motel (Rotorua)
A hotel room with a bed, a sofa, a chair, a small table, and a kitchenette. - Ambassador Thermal Motel (Rotorua)
A compact kitchen with a stainless steel sink, a built-in microwave, and a stove. - Ambassador Thermal Motel (Rotorua)
A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall. - Ambassador Thermal Motel (Rotorua)
Ambassador Thermal Motel provides laundry facilities and more. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Basic Studio, 1 Double Bed

A bedroom with a bed, bedside tables, a chair, a desk, and a TV.

Basic Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Basic Studio, 1 Double Bed

8.4 out of 10
Very good
(12 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Apartment, 1 Bedroom

A hotel room with a bed, a desk, a chair, and a view of the outside.

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(23 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds
  • Free WiFi

Standard Apartment, 2 Bedrooms

  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds
  • Free WiFi

Basic Studio, Multiple Beds

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(8 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Economy Apartment, 2 Bedrooms

A hotel room with a large bed, two bedside tables with lamps, a flat-screen TV, and a mirror on the wall.

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds
  • Free WiFi

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds
  • Free WiFi

About the neighborhood

Located in Rotorua, Ambassador Thermal Motel is in the city center. Tamaki Maori Village and Rotorua Museum are cultural highlights, and some of the area's landmarks include Polynesian Spa and Tama-te-Kapua Meeting House. Matariki Hangi & Maori Cultural Performance and Rotorua Arts Village are also worth visiting. Visit our Rotorua travel guide
Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040

What's nearby

  • A brightly lit pedestrian walkway with colorful lighting and various signs.
    Eat Street
    3 min walk - 0.2 miles
  • A group of men performing a traditional dance with long sticks in a tropical setting with dense foliage and wooden structures.
    Tamaki Maori Village
    5 min walk - 0.3 miles
  • A tranquil indoor pool with a view of a lake and mountains.
    Polynesian Spa
    6 min walk - 0.4 miles
  • Rotorua Night Market
    6 min walk - 0.4 miles
  • Rotorua Central Mall
    13 min walk - 0.7 miles

Getting around

  • Rotorua (ROT-Rotorua Regional)
    13 min drive

Restaurants

  • The Fainting Goat
    6 min walk
  • Poco.
    7 min walk
  • Brew | Craft Beer Pub
    5 min walk
  • CBK Craft Bar & Kitchen
    5 min walk
  • El Mexican Zapata
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Ambassador Thermal Motel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

Is Ambassador Thermal Motel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Ambassador Thermal Motel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Ambassador Thermal Motel?

Check-out is at 10 AM.

Where is Ambassador Thermal Motel located?

Located in Inner City, this hotel is within a 5-minute walk of Government Gardens, Rotorua i-SITE Visitor Centre, and Eat Street. Sir Howard Morrison Performing Arts Centre and Tamaki Maori Village are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ambassador Thermal Motel Reviews

8.4

Very Good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 255 out of 666 reviews
Rating 8 - Good. 282 out of 666 reviews
Rating 6 - Okay. 88 out of 666 reviews
Rating 4 - Poor. 31 out of 666 reviews
Rating 2 - Terrible. 10 out of 666 reviews

Reviews

Verified review

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot pools and the rooms were very comfortable. Near town and Rotorua lake.
Stayed 3 nights in Aug 2026
Verified review

4/10 Poor

Jolene

Disliked: Cleanliness, amenities, property conditions & facilities
Great location near Eat Street and the Lake Front to any events held in park there. The facilities are very outdated and in need of basic TLC/maintenance.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff,clean room and nice place.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, amenities
We had a really lovely stay here over the weekend. The staff were fantastic — friendly, welcoming and genuinely helpful — and the hotel itself was lovely. I’d noticed some of the less-than-great reviews before staying, so we weren’t quite sure what to expect. Yes, the hotel is a little dated in places, but honestly, if you’re travelling around New Zealand, that’s hardly unusual — especially in Rotorua! For us, it was clean, comfortable, had everything we needed and the staff really made the stay. We were very happy with our experience and would happily stay again. 😊
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, amenities
We had a really lovely stay here over the weekend. The staff were fantastic - friendly, welcoming and genuinely helpful - and the hotel itself was lovely. I’d noticed some of the less-than-great reviews before staying, so we weren’t quite sure what to expect. Yes, the hotel is a little dated in places, but honestly, if you’re travelling around New Zealand, that’s hardly unusual - especially in Rotorua! For us, it was clean, comfortable, had everything we needed and the staff really made the stay. We were very happy with our experience and would happily stay again. 😊
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Barbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and courteous room clean good kitchen amenities
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, kitchen convenient, room spacious, apart from a quite small shower. Brilliant location, nice pools.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Great location Friendly staff Facilities tired but actually well equipped Was a pleasant stay
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stop. Great value and the staff were very friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Chony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 pools, very close to lake and main street
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Location is great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older place but very nice for a family stay. Kids loved the heated pool even when it was drizzling.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Dawn

The accommodation was ok as we were out most of the time….. clean and comfortable bed but didn’t realise it was 3 star accommodation.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Vicki

Liked: Cleanliness, staff & service, amenities
Location very good. Spacious but tired accommodation.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities
Excellent location in Rotorua, bed very comfortable, excellent for a short stay
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Satya

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location within walking distance from Eat Streat. Impressive facilities including a normal pool, spa, and thermal bath - this made our stay super relaxing.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Paola

Liked: Cleanliness, amenities
The accommodation was very nice and tidy. Love the view. Very handy to go around the town and very close to the shops and the lake. We really enjoyed our stay and highly recommend it.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was excellent, accommodating an upgrade for us. Its location in town was absolutely excellent. It is an older motel and in need of upgrades but it was clean.
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Anamitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an older property, kept tidy and clean as it could be. It's very close to the shopping centers, food joints and grocery stores. Free street parking also helps.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities
Great location. Walk to Eat street close by. Very clean and comfortable. Quite dated. Easy parking outside motel on roadside so don’t leave valuables. Would return again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Room was generous size , renovated , well appointed . Very good value for money . Had no personal parking problems , but limited amount of spaces .
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Chiara

Liked: Cleanliness
Disliked: Amenities
Very dated,but clean - for the money there are better options but we booked late The pool was not working - we didn’t know Location is very good, nice views of the lake. Just ok for a night
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

COLIN

Liked: Cleanliness, amenities, property conditions & facilities
The staff greeted me with kindness and were very helpful. The rooms were large and spotlessly clean. I will definitely return, next time I stay in Rotorua. It’s a very convenient place to stay. Plenty of parking, opposite the Gardens and a one block walk from the main street.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Susmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing place, very tidy and great facilities. Short walking + driving distance to places we wanted to visit. Quiet and calm area.
Stayed 2 nights in Dec 2025