Vacations Close To Rookwood Commons

Wish they had coffee available to the guests

We arrived Thurs to find the bathroom sink and shower soap dispensers were empty. I informed the front desk and they said housekeeping would take care of it. We left the room Fri and I asked the front desk to verify the issue would be addressed, they assured me it would. Fri evening we returned to the hotel and still no soap and some towels had been removed. We had prepaid for parking and when we were leaving, the key card the staff gave us did not work to pay for parking. I went back into the hotel for assistance, no one was around. We ended up using a credit card to pay for parking, which we had already paid for. When we checked out, I asked to speak with the mgr but no mgr was on the property. I asked that the mgr call me, never received a call. I called on Mon, left a VM for the mgr, no response. I expected a refund for the parking and received a generic 'we value you...not our usual standard...hope to see you in the future.' Should have gone with our first choice, Fidelity Hotel. I bet they could have addressed such simple requests in a timely manner.

Everything was great.

Everything was perfect!

This hotel was likely once very nice and upscale, but not anymore. The hotel overall is not well-maintained or updated. The paint, carpet, amenities are all dated. The air conditioning did not work in our room, and neither did the phone to call the front desk. After going down to the front desk to inquire - none of the rooms had functional A/C. It was 90 degrees out the day we stayed. We won't be back unless the hotel undergoes renovation and maintenance.