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The Potter's Heron - A Heartwood Inn

Property class: 4

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Photo gallery for The Potter's Heron - A Heartwood Inn

A restaurant with booths, tables, and hanging lamps. - The Potter's Heron - A Heartwood Inn (Romsey)
A lobby with a round table displaying books, a large vase with flowers, a patterned ottoman, and a large potted plant. - The Potter's Heron - A Heartwood Inn (Romsey)
A traditional thatched-roof building with a sign reading "The Potters Heron." - The Potter's Heron - A Heartwood Inn (Romsey)
A traditional library with leather armchairs, a fireplace, and a chandelier. - The Potter's Heron - A Heartwood Inn (Romsey)
A hotel entrance with a carpet reading 'The Potter's Heron,' a staircase, and a view into the lobby area. - The Potter's Heron - A Heartwood Inn (Romsey)
Take advantage of a terrace, a garden, and a bar at The Potter's Heron - A Heartwood Inn. The on-site restaurant, Potters Heron, features British cuisine. In addition to a business center, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

Room

8.6 out of 10
Excellent
(21 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

Room

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Snug

A hotel room with a bed, two bedside lamps, a nightstand, and a door with a number.

Snug

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Comfy

A bedroom with a large bed, a smaller bed, a wooden wardrobe, a nightstand, a lamp, and a mirror.

Comfy

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Really Comfy

A bedroom with two beds, a desk, and an air conditioning unit.

Really Comfy

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Fancy

A neatly arranged hotel room with a bed, pillows, a nightstand, a lamp, and a chair.

Fancy

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxe

A hotel room with a bed, a sofa, a chair, a table, and a desk with a lamp.

Luxe

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Really Comfy Accessible

A bedroom with two beds, wooden flooring, and framed pictures on the wall.

Really Comfy Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Interconnecting Really Comfy, Fancy

A hotel room with a bed, a chair, a small table, and a nightstand.

Interconnecting Really Comfy, Fancy

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Romsey is home to The Potter's Heron - A Heartwood Inn. Paultons Family Theme Park - Home of Peppa Pig World is a popular attraction and the area's natural beauty can be seen at New Forest National Park and South Downs National Park. Looking to enjoy an event or a game while in town? See what's happening at Silverlake Stadium or Civic Centre. Visit our Romsey travel guide
Map
Potters Heron Hotel, Ampfield, Romsey, England, SO51 9ZF

What's nearby

  • A meerkat standing in front of a rock.
    Marwell Zoo
    12 min drive - 7.9 miles
  • A historic cathedral with tall spires and large stained glass windows.
    Winchester Cathedral
    15 min drive - 8.3 miles
  • A serene forest with a calm river reflecting the trees.
    New Forest National Park
    19 min drive - 11.4 miles
  • Valley Park
    3 min drive - 1.7 miles
  • Winchester Christmas Market
    16 min drive - 8.5 miles

Getting around

  • Eastleigh Chandlers Ford Station
    6 min drive
  • Southampton (SOU)
    19 min drive

Restaurants

  • Bay Leaves Larder
    4 min drive
  • Costa Coffee
    8 min drive
  • Bedes Lea
    7 min drive
  • King Rufus
    6 min drive
  • The Chilworth Arms
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 10 to 25 for adults and GBP 5 to 20 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Potters Heron

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 6 meeting rooms
  • 65 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10 to 25 for adults, and GBP 5 to 20 for children
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is The Potter's Heron - A Heartwood Inn pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 20 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at The Potter's Heron - A Heartwood Inn?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Potter's Heron - A Heartwood Inn?

Check-out is at 11 AM.

Where is The Potter's Heron - A Heartwood Inn located?

Situated in Romsey, this hotel is 2.2 mi (3.5 km) from River Test and 2.6 mi (4.2 km) from Sir Harold Hillier Gardens. The Rapids and Broadlands Estate are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Potter's Heron - A Heartwood Inn Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 40 reviews
Rating 8 - Good. 4 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

Reviews

Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and quiet hotel - would recommend wholeheartedly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far exceeded expectations in every way. Would love to stay (and eat!) again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room nice treat left in our room on arrival, staff very friendly and helpful. Breakfast cooked to order and hotel very spacious very beautiful hotel. Enjoyed our time with you many thanks
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and restaurant facilities. Room was comfy and new. Food was very good and well priced. We would definitely stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The new deco is really pleasant. The rooms are very nice and hotel is sophisticated overall. Hope to be coming back soon!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Recently refurbished bar, restaurant and rooms. Most powerful shower I’ve ever had! I had a lovely Sunday Roast whilst there too.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem with Netflix & Google cast which was raised with the team & by the next day it was all up & running. Great rooms, good food & amazing team. Highly recommend
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, the little arrival chocolates are Devine & a lovely touch. As is the welcome postcard. It’s these little things that make it a home from home, lovely beds, great food - nespresso machine & illy coffee. Pure class, highly recommend. I never give 5 stars, but here we are. Staff were superb on arrival, helped settle me in & made to feel welcome.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good. No complaints. Could vary the menu a little bit food always tasty.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect blend of family-friendly and chic. Felt like a treat and the restaurant food was so fresh and delicious. All the little touches were so well received. Will definitely stay here again.
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel in the world
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel which was like the Tardis. Was nice to receive a room upgrade on arrival. Staff were all brilliant the food was very good both at dinner and breakfast. Would definitely return.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Clean, recently renovated. Room was decorated to a very high standard. Food amazing. Staff friendly, smiley and helpful. Really, couldn't fault it.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Beautifully and recently renovated property with luxurious rooms, loads of nice details and small touches. Breakfast was good, dinner a bit hit and miss. Interesting menu and generally tasty but at £95 for two (without alcohol) it didn’t always meet expectations and a couple of dishes were a let down. Would happily revisit the chain for bed and breakfast.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Stacey

Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Chamika

Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Adrian

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Judith

Stayed 1 night in May 2026