2/10
BEWARE: We booked this hotel on Expedia and we were told by the hotel that they did not have any rooms available (after it was booked). I am really confused how this happens as this was a "no refund booking" and a "guaranteed reservation." On top of that my cc transaction says that the payment was "keyed in manually." Does this mean the hotel keyed in the info and charged the cc knowing we didn't stay there? Obviously we disputed the charge but I would save yourself the hassle and frustration book a different hotel. We were able to walk around Rome and find a super friendly and accommodating hotel. Avoid this one!
Verified traveler
Stayed 1 night in May 2018