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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property
Hotel in Rochester with a fitness center and a 24-hour front desk

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Exterior
Bar (on property)
Exterior
Exterior
Indoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed - double
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed - double
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Rochester - University Area by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
7.8 out of 10, Good, 1,002 reviews
Holiday Inn Express Rochester - University Area by IHG

About the neighborhood

Map
800 Jefferson Rd, Rochester, NY, 14623

What's nearby

  • Marketplace Mall - 15 min walk - 0.8 miles
  • Monroe Community College - 16 min walk - 0.9 miles
  • Strong Memorial Hospital - 6 min drive - 2.9 miles
  • University of Rochester - 7 min drive - 3.3 miles
  • Rochester Institute of Technology - 8 min drive - 4.7 miles

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 14 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Hotel near University of Rochester
Consider a stay at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG and take advantage of dry cleaning/laundry services, a bar, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a restaurant.
Additional perks include:
  • An indoor pool with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • Coffee/tea in the lobby, a front-desk safe, and a ballroom
  • Guest reviews speak highly of the helpful staff
Room features
All 120 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Frequently asked questions

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG located?

Situated near the airport, this hotel is within 1 mi (2 km) of Marketplace Mall and Monroe Community College. Tim Hortons Iceplex and Fair and Expo Center are also within 3 mi (5 km).

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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 436 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 139 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place they even sent a text asking how my stay was thanks
Stayed 3 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff is wonderful!
Stayed 2 nights in Apr 2025

8/10 Good

CURT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the highway and lots of restaurants
Stayed 3 nights in Apr 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Quick trip to visit RIT. This hotel was perfect!
Stayed 1 night in Apr 2025

10/10 Excellent

Craig

Liked: Amenities
Very pleased with our stay. We switched from our “regular” hotel in this area, but this is our new one!
Stayed 4 nights in Mar 2025

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place
Stayed 1 night in Mar 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Friendly staff!
Stayed 1 night in Mar 2025

10/10 Excellent

Roujene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Apr 2025

4/10 Poor

Alexa

Disliked: Cleanliness, property conditions & facilities
Very u Outdated and loud hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and the hotel is in a great safe location.
Stayed 1 night in Jan 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by my stay here. The place was clean and standard BUT the pool was big and warm with plenty of towels and seating. The breakfast buffet was fresh with lots of choices like eggs, French toast, bacon, yogurt bar with fresh fruit, and much more. It was close to all the shopping and restaurants. Would definitely stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Friendly helpful staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

DEZIREE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and tastefully decorated. Looked recently updated. Had lots of extra chairs and tables to accommodate takeout. Had all the toiletries we needed and more. Fridge and microwave came in handy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Mar 2025

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
We stayed here a year ago and we loved it. This time staff wasnt friendly and werent informed of the pool being closed as we checked and my kid begged to go to the pool. The room was dirty. Cut our stay early and found another hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property and great beds and bedding, friendly staff and good breakfast.
Stayed 1 night in Dec 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Besides not having any washcloths in my room when I checked in the stay was good
Stayed 2 nights in Mar 2025

10/10 Excellent

Dojahnay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice employees
Stayed 2 nights in Feb 2025

8/10 Good

Kalaban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and staff were very friendly and kind. Easy and quick check-in and clean room
Stayed 1 night in Jan 2025

4/10 Poor

Joi

Disliked: Staff & service, amenities, property conditions & facilities
Overall room was clean. Shower head was broken. There was not kind of ventilation system in the bathroom. Pool was out of service. Very under staffed, hard to reach or find anyone working the front desk.
Stayed 2 nights in Apr 2025

6/10 Okay

JENNIFER

Liked: Cleanliness
Disliked: Staff & service
The hotel was decent. The room was nice, but our room was right next to the pool and it was loud. Try not to get room right there. The breakfast was good. Hotel staff good during stay. Security deposit at this hotel does not come off at checkout like most hotels do. Just contacted hotel to inquire and staff member was not the friendliest.
Stayed 1 night in Mar 2025

4/10 Poor

Kate

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The front desk staff was friendly. An outlet cover literally flew off, burning our charger and cord, staff didn't seem to care and we were not offered anything for the inconvenience. Pool was closed as well. Loud AC which barely worked to cool the room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Amenities, property conditions & facilities
Maids need to clean the edges of the carpet where it meets the walls, disgustingly dirty. Overall nice hotel and good breakfast, I had a comfortable stay.
Stayed 1 night in Feb 2025

8/10 Good

Ching Man

Liked: Amenities, property conditions & facilities
Close the restaurants, Walmart and Target. Front desk staffs are friendly. Breakfast is not so good of experience.
Stayed 1 night in Mar 2025