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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property
Travelers stay productive with high-speed internet and meeting rooms at this Rochester hotel, then unwind with a refreshing dip in the indoor pool.

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

A bar area with a long counter, multiple chairs, and a variety of bottles. - Holiday Inn Hotel & Suites Rochester - Marketplace by IHG (Rochester)
Lobby - Holiday Inn Hotel & Suites Rochester - Marketplace by IHG (Rochester)
Exterior - Holiday Inn Hotel & Suites Rochester - Marketplace by IHG (Rochester)
A modern restaurant with a bar area, multiple seating options including bar stools and tables, and a herringbone-patterned floor. - Holiday Inn Hotel & Suites Rochester - Marketplace by IHG (Rochester)
Lobby lounge - Holiday Inn Hotel & Suites Rochester - Marketplace by IHG (Rochester)
Holiday Inn Hotel & Suites Rochester - Marketplace is conveniently near the University of Rochester. Guests appreciate amenities like dry cleaning, a business center, and in-room WiFi. The indoor pool and fitness center are perfect for relaxing or energizing after a busy day.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

A hotel room with a bed, a red armchair, a small table, and a round ottoman.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a red armchair, a small table, and a round ottoman.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(46 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(57 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Rochester, Holiday Inn Hotel & Suites Rochester - Marketplace by IHG is in the business district and near the airport. Some of the area's popular attractions include Strong and Seabreeze Amusement Park. Tim Hortons Iceplex and Veterans Memorial Park are also worth visiting. Visit our Rochester travel guide
Map
800 Jefferson Rd, Rochester, NY, 14623

What's nearby

  • A colorful indoor play area with climbing walls, a playhouse, and various toys and games.
    Strong
    20 min drive - 6.4 miles
  • Monroe Community College
    14 min walk - 0.8 miles
  • Marketplace Mall
    15 min walk - 0.8 miles
  • Tim Hortons Iceplex
    3 min drive - 1.4 miles
  • Rochester Institute of Technology
    8 min drive - 2.3 miles

Getting around

  • Rochester Station
    17 min drive
  • Greater Rochester Intl. Airport (ROC)
    14 min drive

Restaurants

  • Chick-fil-A
    10 min walk
  • McDonald's
    17 min walk
  • BJ's Restaurant & Brewhouse
    7 min walk
  • Tully's Good Times
    18 min walk
  • Layali Coffee House
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from July 28 2026 to August 6 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Hotel & Suites Rochester - Marketplace by IHG have a pool?

Yes, this property has an indoor pool. One of the pools will be unavailable from July 28 2026 to August 6 2026 (dates subject to change).

Is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Hotel & Suites Rochester - Marketplace by IHG located?

Situated near the airport, this hotel is 0.8 mi (1.3 km) from Marketplace Mall and 2.1 mi (3.3 km) from Rochester Institute of Technology. Monroe Community College and Tim Hortons Iceplex are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

8.0

Very Good

8.2

Cleanliness

10

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 450 out of 1000 reviews
Rating 8 - Good. 251 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 81 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, bed was comfy, and noise was not an issue! Good location as well with lots of food choices.
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, delicious buffet style breakfast, super friendly staff
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and the nice staff
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food at restaurant
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, coming in clutch to save a weekend that started rocky. We got a great room, apparently one of the newly remodeled, and enjoy a full night of rest. Quite the find!
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway for the weekend with my family enjoyed the pool great breakfast and hospitality
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Gargi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for a night. The location is very good, close to a lot of restaurants. The breakfast was good. The front desk staff helped me check in an hour early which was very helpful.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The property could use some maintenance, but the staff was incredibly friendly (seriously, they knew my name when I was walking down the hall) and the place was very clean. Breakfast was great as well. Highly recommend.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff! Only issue we had was with the keurig in the room, but other than that all was as expected!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff at every interaction. Excellent breakfast. The man running the breakfast is very welcoming and kind. There’s bacon every morning. The hotel is near many restaurants. Clean up to date hotel in a very convenient location. We will stay here again the next time we visit Rochester.
Stayed 2 nights in May 2026
Verified

8/10 Good

Misty

Liked: Staff & service
The room was clean and comfortable. It was also quiet which is wonderful for a hotel stay!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Peter D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was generally clean. Breakfast is not free, charging $12 per person.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice upon check-in, the room was clean and had all the necessary amenities. The hotel was also close to major shops, coffee and restaurants.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Terry

Breakfast is not complimentary. Too many electric charging stations taking up front parking. Room was clean.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Check in : I waited at the counter while staff were outside smoking. I must have waited at least ten minutes to check in. Facility was clean for the most part. Quiet
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After visiting an awful hotel in Greece, we found this Taj Mahal! It is very clean, updated, quiet! The staff was very friendly. The breakfast is amazing. The room was spectacular. From this point on I won’t go anywhere else! They should be very proud of themselves
Stayed 1 night in Apr 2026
Verified

8/10 Good

Arpita

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location with lots of shopping and food choices. Hotel staff was very friendly and breakfast was fresh and hot!
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Rocio

Liked: Cleanliness, staff & service
Staff was very friendly upon arrival. Clean and comfortable. There were two things only that I have to comment: First night was very loud at the room next to us, people were yelling and making loud noise from midnight till 3:00am. Then around 6:00am we could smell what the kitchen was cooking, bacon, eggs etc! I do not know if it was because we were in the first floor and closed to the restaurant but the smell was so intense that at that woke us up !
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Syreeta

Liked: Cleanliness, staff & service, amenities
The room was clean, nice view. Also the hotel is very close to many food spots and other places in Rochester. The staff was so professional, I will stay here again!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
great breakfast!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally helpful & friendly especially Lindsay at the check-in desk and the bald gentleman managing the breakfast room. - his welcoming attitude was an huge morning boost! Excellent breakfast selections. The only complaint is the A/C unit is very loud when it’s running.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy beds, Bar-restaurant on site
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Staff were incredibly nice. Fantastic breakfast.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good!! Clean rooms, good bed. The only thing coffee needs is a new one. The problem is that the vent in the bathrooms needs to be fixed. Parking no problem 😊 and like ring bell room with flash good for deaf!
Stayed 5 nights in Apr 2026