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DoubleTree by Hilton Rochester

4.0 star property
Travelers can plunge into the indoor pool for post-sightseeing relaxation and hop on the area shuttle for easy exploration of Rochester's attractions

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Photo gallery for DoubleTree by Hilton Rochester

Indoor pool, open 7:00 AM to 10:00 PM, sun loungers - DoubleTree by Hilton Rochester (Rochester)
Lounge - DoubleTree by Hilton Rochester (Rochester)
Reception - DoubleTree by Hilton Rochester (Rochester)
Terrace/patio - DoubleTree by Hilton Rochester (Rochester)
Breakfast served - DoubleTree by Hilton Rochester (Rochester)
Located near Marketplace Mall, DoubleTree by Hilton Rochester features an indoor pool with sun loungers and a peaceful garden. Guests start their day at Bistro 252 with American breakfast options. Previous visitors consistently praise the attentive staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard, One King and One Sofa Bed

Standard, One King and One Sofa Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

8.2 out of 10
Very good
(57 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for 1 King Bed Nonsmoking

Premium bedding, in-room safe, desk, iron/ironing board

1 King Bed Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(34 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed with Sofa bed (with Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed (with Shower)

  • Sleeps 1
  • Free WiFi

View all photos for Room, 1 King Bed with Sofa bed (with Shower)

Room, 1 King Bed with Sofa bed (with Shower) | Living area | 32-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 King Bed with Sofa bed (with Shower)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Bathtub

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Bathtub

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Shower)

7.6 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Rochester, DoubleTree by Hilton Rochester is near the airport. Travelers who have shopping on the agenda can visit Marketplace Mall and Eastview Mall, while those looking for another kind of activity may want to check out Strong. Looking to enjoy an event or a game? See what's going on at Tim Hortons Iceplex or Blue Cross Arena. Spend some time exploring the area's activities, including skiing. Visit our Rochester travel guide
Map
1111 Jefferson Rd, Rochester, NY, 14623

What's nearby

  • Rush Rhees Library in University of Rochester, New York State, USA
    University of Rochester
    11 min drive - 5.4 miles
  • Monroe Community College
    19 min walk - 1.1 miles
  • Tim Hortons Iceplex
    2 min drive - 1.1 miles
  • Marketplace Mall
    4 min drive - 1.8 miles
  • Rochester Institute of Technology
    11 min drive - 8.2 miles

Getting around

  • Rochester Station
    17 min drive
  • Greater Rochester Intl. Airport (ROC)
    9 min drive

Restaurants

  • Chick-fil-A
    19 min walk
  • BJ's Restaurant & Brewhouse
    16 min walk
  • Bill Gray's Regional Iceplex
    4 min drive
  • Tully's Good Times
    11 min walk
  • Layali Coffee House
    7 min walk

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  • Parking included
  • Free WiFi
  • Restaurant
8.0 out of 10, Very Good, 1,019 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does DoubleTree by Hilton Rochester have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

Is DoubleTree by Hilton Rochester pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at DoubleTree by Hilton Rochester?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at DoubleTree by Hilton Rochester?

Check-out is at 11:00 AM.

Where is DoubleTree by Hilton Rochester located?

Situated near the airport, this hotel is 1.3 mi (2.2 km) from Marketplace Mall and 1.6 mi (2.6 km) from Tim Hortons Iceplex. University of Rochester and Rochester Institute of Technology are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

DoubleTree by Hilton Rochester Reviews

7.6

Good

8.0

Cleanliness

7.6

Amenities

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 440 out of 1004 reviews
Rating 8 - Good. 199 out of 1004 reviews
Rating 6 - Okay. 151 out of 1004 reviews
Rating 4 - Poor. 104 out of 1004 reviews
Rating 2 - Terrible. 110 out of 1004 reviews

Reviews

Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, great shower delicious warm cookies.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying. My son wanted to have his bday party w some friends. So it was a perfect spot and decent price for 2 rooms. We were able to check in early as well which worked out perfectly. Pool is always nice, I love the vibe w the trees and plants.
Stayed 1 night in May 2026
Verified

6/10 Okay

Du

Liked: Cleanliness, property conditions & facilities
The hotel is a bit outdated, but it is nice and clean. The swimming pool was a little cold. Breakfast is not included, but there is a $25 fee per room for the basic option, which is not worth it.
Stayed 1 night in May 2026
Verified

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very friendly and helpful. We had a minor maintenance issue and it was handled very quickly. Very nice to work with. The Trellis Restaurant and Lounge was very good. Theresa did a great job! All in all it was a great experience.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience I had was peaceful staff were friendly good with children pool was amazing
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities
Lovely stay! Clean. Comfortable. Just perfect!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Easy check-in.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Darrayl

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful facility, great staff, clean and comfortable room
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Double Tree makes you feel right at home all the while making you feel like your a VIP. They have everything you need in the hotel if you dont want to leave but are also in a primary location where there are many things to do and eat. They made my sons birthday weekend super special from the front desk check in to getting a shirley temple from the in house bar and grill.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was updated and clean and the staff were very nice, friendly and helpful. I enjoyed the really nice gym. It had everything I could have wanted. I dined in the bar/restaurant. The service was attentive, but the food took a long time. The manager discounted my meal as a result, which I appreciated.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Pool was really nice. Rooms were clean but the door didn't close all the way without a lot of force for the main door and the bathroom door. The area is great. Everything you need was very close
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, checking in was easy and and the staff was very friendly. John the supervisor was very friendly. The pool was great as well. Bed was super comfy. The price is also phenomenal. Id absolutely recommend this place if you are staying in Rochester for multiple nights and want a luxury feel without paying luxury prices.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, welcoming staff, beautiful first fyarea.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were okay but common areas need lot of work, especially elevators. One day I asked 3 times about having my room cleaned, it never got cleaned. Tried to call guest services, "0" on the phone but no one answered. The bar and bar tenders were a high point with friendly service.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Iris

Liked: Amenities, property conditions & facilities
Room was clean. I had a meeting that I needed to attend and it would be late getting to the hotel I called ahead and the staff allowed me to check in early. I was able to get My key and check out my room and drop off my bags. Big relief for me. Cookie was delicious too
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

JD

Liked: Cleanliness, property conditions & facilities
Even when they are remodeling some rooms the small details are there, super friendly staff. I stay here a bunch and occasionally try another place but seem to always return to Doubletree.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Busy check in bc there was some type of sports tournament, but I watched staff have to deal w a difficult person checking in, and they were still very professional and prompt. They kept the line moving. Pool area was nice. Room clean. Would stay again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atmosphere, large dining area for breakfast & clean/ comfortable rooms. Will definitely stay here again!
Stayed 1 night in Jul 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service
Staff was great we checked in early, no problem. Few small issues, 1 - heat did not work properly, 2 - only 1 washcloth was in the room on arrival, 3 - resturants were not open like "normal" Even with those issues i would likely stay here again.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great stay. In town for just one night after a long drive. The hotel was clean, comfortable, and in a convenient location.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Angela C

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed. Very clean. Friendly staff. Need more electrical outlets and we missed getting the trademark chocolate chip cookies
Stayed 1 night in Dec 2025
Verified

8/10 Good

JACKIE

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and service 👍
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Karen

Liked: Amenities
A little construction going on in the hotel but our room was all completed and very clean.
Stayed 1 night in Oct 2025