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Best Western Palmyra Inn & Suites

2.5 star property
Travelers gather around the warm lobby fireplace or unwind in the spa tub at this welcoming hotel where staff members go the extra mile for guests.

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Photo gallery for Best Western Palmyra Inn & Suites

Lobby - Best Western Palmyra Inn & Suites (Palmyra)
Desk, laptop workspace, iron/ironing board, cribs/infant beds - Best Western Palmyra Inn & Suites (Palmyra)
Meeting facility - Best Western Palmyra Inn & Suites (Palmyra)
Free breakfast - Best Western Palmyra Inn & Suites (Palmyra)
Pool - Best Western Palmyra Inn & Suites (Palmyra)
Located in the heart of the historical district, Best Western Palmyra Inn & Suites offers comfort and convenience. Guests can relax by the lobby fireplace or enjoy the spa tub after exploring. Practical amenities include laundry facilities and a business center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, Multiple Beds, Non Smoking, Kitchen (Living Room)

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

Suite-2 Queen Beds, Non-Smoking, Sofabed for One Person, Microwave and Refrigerator, Wi-Fi

  • Sleeps 5
  • Free WiFi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Palmyra, Best Western Palmyra Inn & Suites is in the historical district. Smith Family Farm and Book of Mormon Publication Site are local landmarks, and some of the area's attractions include CMAC Performing Arts Center and Wayne County Fairgrounds. Looking to enjoy an event or a game while in town? See what's going on at Land of Legends Raceway, or consider a night out at Prosecco Italian Resturaunt. Take an opportunity to explore the area for water adventures such as swimming and other activities like winery tours. Visit our Palmyra travel guide
Map
955 Canadaigua Rd., Palmyra, NY, 14522

What's nearby

  • Captain William Smith House 2
    Smith Family Farm
    18 min walk - 1.0 mile
  • A row of boat houses on Canandaigua Lake in the Finger Lakes region of New York. Boathouses on Canandaigua Lake, New York; Shutterstock ID 131355452
    Canandaigua Lake
    20 min drive - 15.2 miles
  • Rush Rhees Library in University of Rochester, New York State, USA
    University of Rochester
    52 min drive - 30.0 miles
  • CMAC Performing Arts Center
    22 min drive - 15.9 miles
  • Rochester Institute of Technology
    44 min drive - 38.3 miles

Getting around

  • Greater Rochester Intl. Airport (ROC)
    38 min drive

Restaurants

  • Wegmans Old Fashioned Subs
    13 min drive
  • McDonald's
    9 min drive
  • McDonald's
    8 min drive
  • Burger King
    13 min drive
  • Dunkin'
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Cribs (infant beds) are available for USD 5.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 5.0 per stay
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Best Western Palmyra Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Palmyra Inn & Suites?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Best Western Palmyra Inn & Suites?

Check-out is at 11 AM.

Where is Best Western Palmyra Inn & Suites located?

Situated in the historical district, this hotel is within 2 mi (3 km) of Smith Family Farm, Wayne County Fairgrounds, and Palmyra Family Medicine. Book of Mormon Publication Site and Historic Palmyra Museum are also within 2 mi (3 km).

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Reviews

Best Western Palmyra Inn & Suites Reviews

8.4

Very Good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 518 out of 1017 reviews
Rating 8 - Good. 276 out of 1017 reviews
Rating 6 - Okay. 139 out of 1017 reviews
Rating 4 - Poor. 53 out of 1017 reviews
Rating 2 - Terrible. 31 out of 1017 reviews

Reviews

Verified

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just all ok. The best thing about the room was the AC worked great. The staff seemed indifferent. Cleanliness. Sub Par. I’m just glad it was fro only 1 night.
Stayed 1 night in Jun 2026
Verified

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, amenities
Friendly staff; Very willing to help with anything
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that helped us with anything we asked for.
Stayed 5 nights in Mar 2026
Verified

4/10 Poor

Kalli

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is old and in need of a refresh. Our first room smelled like wet musty carpet and the staff quickly accommodated a change for us. The breakfast was pretty shabby and not sufficient amounts for the number of guests there. If staying in this exact location matters more than anything, I’d recommend it. If you’d prefer something updated, stay 20 mins away. The staff was very friendly and helpful. And given the age of the building our rom was very clean.
Stayed 2 nights in May 2026
Verified

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we encountered was helpful and cheerful! Room and dining area very clean.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is located in a great spot but it needs an overhaul way bad. The check in area and carpet is so dirty, the room is okay but the bathroom is tiny and wasn’t very clean. The beds were comfortable though. The breakfast was a sad effort. If there is a youth group ahead of you, don’t expect anything to be left. They don’t restock very well. I hate to leave a bad review but I wish I had read into the place better. I’m not sure if there is a better option in the area so I’m sure they will continue to have guest.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Kristen

We enjoyed our stay. The bed was comfortable, but the pull out bed is not. The breakfast was nice. It is a great place to stay while touring history sites in Palmyra. This was our second stay. It was rainy and muddy outside, so the carpets get dirty, but it seems like more could be done to keep the carpet vacuumed.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff. Clean room. Quite location 1.5 away from town. Generous breakfast offerings. We would stay here again!
Stayed 1 night in Feb 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities
Room was spotless, Staff was very friendly Thanks
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Friendly staff, information about local attractions, and a comfortable room make this a great place to stay!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, large dining area, nice staff
Stayed 1 night in Oct 2025
Verified

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi was a pain! Took a lot to turn the jets on. The staff was the best very apologetic. But driving over a hour on the basis of the jacuzzi room it was very disappointing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great location, good breakfast, friendly staff, quiet.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, perfect for all our sightseeing needs!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

KATHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Felt very safe there
Stayed 1 night in Nov 2025
Verified

8/10 Good

Darren

Liked: Property conditions & facilities
Disliked: Staff & service
Room was clean and comfortable
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went so smoothly! We felt very welcome. Breakfast had good variety for my family's various tastes. Our room was clean and had everything we needed.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the breakfast was delicious. We enjoyed our stay here.
Stayed 1 night in May 2025
Verified

4/10 Poor

Denielle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly. My first room had chunks of hair in the shower, bathroom floor, and a used towel hanging. I went to the desk and they gave me a new room which the refrigerator didn’t have shelves, no tissues, towels and wash clothes had black stains on them. The window sill had dead bugs. Overall I wouldn’t recommend unless you’re desperate. Not clean whatsoever.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Terry

Liked: Cleanliness

Great for its location

This was a great hotel for the location.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience at Best Western Palmyra Inn & Suites. The person at the front desk was very friendly and helpful. Our room was clean and comfortable. The breakfast was good. Our experience exceeded our expectations!
Stayed 1 night in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Clean rooms, staff was pleasant and attentive, only issues were the room door keys kept having to be reprogrammed other than that all was well as expected
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot could have had better lighting and the breakfast was good.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Lucinda

Liked: Cleanliness
Disliked: Amenities
Older hotel. rooms were clean. Staff was helpful. Breakfast was somewhat lacking.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice country location just out of town. Pleasant and quiet
Stayed 1 night in Jul 2025