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Mercure Han-sur-Lesse

3.5 star property
Hotel in Rochefort with a 24-hour front desk and an indoor pool

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Photo gallery for Mercure Han-sur-Lesse

Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Classic Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes
Classic Room, 1 King Bed | Terrace/patio
Exterior
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Bar
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Smart TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Kitchen

Minibar, in-room safe, desk, blackout drapes

Family Suite, Kitchen

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Refrigerator
Smart TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Rue Joseph Lamotte 16 18 20, Rochefort, 5580

What's nearby

  • Malagne - 3 min walk - 0.2 miles
  • Caves of Han - 7 min walk - 0.4 miles
  • City Centre - 5 min drive - 3.8 miles
  • Château de Lavaux-Sainte-Anne - 9 min drive - 5.8 miles
  • Chevetogne Park - 19 min drive - 11.4 miles

Getting around

  • Rochefort-Jemelle Station - 10 min drive
  • Charleroi (CRL-Brussels South Charleroi) - 59 min drive

Restaurants

  • ‪Le Salon par Les Caves de Rochefort - ‬5 min drive
  • ‪Le Pavillon - ‬9 min walk
  • ‪Breakfast@Mercure - ‬1 min walk
  • ‪Le Luxembourg - ‬6 min drive
  • ‪L'Inattendu - ‬6 min drive

About this property

Mercure Han-sur-Lesse

Property highlights
Take advantage of a terrace, a garden, and a fireplace in the lobby at Mercure Han-sur-Lesse. Adventurous travelers may like the ecotours at this hotel. Be sure to enjoy a meal at Merlesse, the on-site restaurant. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Smoke-free premises, a TV in the lobby, and a 24-hour front desk
  • A front-desk safe, ATM/banking services, and a vegetable garden
Room features
All 117 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 0-cm Smart TVs with premium channels
  • Electric kettles, daily housekeeping, and electrical adapters/chargers

Languages

Dutch, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 15 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Merlesse

Things to do

  • Ecotours
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 0-cm smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.25 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Mercure Han Sur Lesse
Mercure Han-sur-Lesse Hotel
Mercure Han-sur-Lesse Rochefort
Mercure Han-sur-Lesse Hotel Rochefort
Mercure Han Sur Lesse (Opening October 2020)

Frequently asked questions

Does Mercure Han-sur-Lesse have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Mercure Han-sur-Lesse pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Han-sur-Lesse?

Self parking is available for EUR 15 per day. Limited spots are available.

What time is check-in at Mercure Han-sur-Lesse?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Han-sur-Lesse?

Check-out is at 11:00 AM.

Where is Mercure Han-sur-Lesse located?

Situated in Rochefort, this hotel is 0.4 mi (0.6 km) from Caves of Han and within 6 mi (10 km) of City Centre and Rochefort Chateau. Rochefort Archeology Park and Château de Lavaux-Sainte-Anne are also within 6 mi (10 km).

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Mercure Han-sur-Lesse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 254 reviews
Rating 8 - Good. 94 out of 254 reviews
Rating 6 - Okay. 32 out of 254 reviews
Rating 4 - Poor. 9 out of 254 reviews
Rating 2 - Terrible. 3 out of 254 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop. Nice place super clean

Perfect room for a family of 4! High standard and perfect for a pit stop on our way back to switzerland. Will come again.
Stayed 1 night in Dec 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel on business trip, gentle staff
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent common spaces and terrace. Staff at the Lounge were gracious and warm.
Stayed 2 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

Staff very helpful, breakfast good and the area is a very nice place to stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel with fab pool.

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The family room is spacious and clean.
Stayed 4 nights in Aug 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette was a surprise bonus - never seen that before, but there were no bowls only plates. Like the separate bunk bed area for the children.
Stayed 1 night in Aug 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others have mentioned before, if arriving by car, use the parking by the church. Its free between 18.00 and 09.00 and far cheaper and easier to access than the mercure underground parking (€15).
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great and beautiful hotel. Nice lobby, good menu and drinks and service. Swimming pool too cold, unfortunately.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Propere kamers
Stayed 1 night in Jun 2024

10/10 Excellent

Finn Carl

Liked: Staff & service, amenities, property conditions & facilities
Everything was great.

6/10 Okay

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bon hotel mais restaurant cher

Tres bon Hotel. Service impeccable. Restaurant cher dommage car tres bon hotel
Stayed 1 night in Nov 2022

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful room, bathroom and swimming pool. Front desk staff is very friendly! Only bad thing I have to say is that you only get 2 towels and there are no towels at the swimming pool? Very strange. Also good to know: there are no bathrobes or slippers. It's a very standard room. Also do not expect a lot from the airconditioning. A lot of functions are blocked and we were really hot through the night.
Stayed 1 night in Sep 2024

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New property/comfortable

Check in person was very helpful. The room had less floor space than most rooms we have stayed in but was very well appointed with lighting and amenities. We would recommend it to friends.
Stayed 1 night in May 2023

6/10 Okay

Mahmoud

The location is great is it is on a walking distance from the safari and the caves. The facilities are in good conditions. But the hotel lacks staff and the existing staff lack training. The breakfast was of good quality but the staff could not keep up with the number of guests. I would be cautious next time
Stayed 2 nights in Jul 2023

8/10 Good

Jan Mario

Liked: Cleanliness, staff & service, property conditions & facilities
The property is new and the room we had was well laid out for family with kids. When walking in there is a nook with bunk beds. The a small kitchen and the a queen bed. Only downside was that ac did not work and the removed parking charge to address this inconvenience. Keep in mind that many of the restaurants closed their kitchen at 1830. The hotel kitchen was not open at all.
Stayed 1 night in Jul 2023

8/10 Good

Roman

Liked: Property conditions & facilities
If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappointment. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing. The variety of hot meals was also very basic. On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.
Stayed 3 nights in Aug 2023

2/10 Terrible

Ayfer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not what it promises

In the last leg of our driving holiday, I specifically chose a Mercure hotel as we were going to be driving for 7/8 hours and I wanted a hotel I could trust to give us quality rest. I found the Mercure Hun-Sur hotel, made sure it had a restaurant, as our intention was to have a drink and a meal and go to sleep. An hour after I booked, I received an email saying that the restaurant will be closed. This upset our plans but the same email said there will be bar food available, which was fine for us. Unfortunately, once checked in we were informed that the bar food wasn’t available either. Not only that, they couldn’t even prepare a cheese platter or a sandwich for us. To add insult to injury, there were no eateries open in the village which meant we had to get back in the car and drive to another town, which was the least thing we wanted to do at that time. Because of this distress caused at a time when we needed rest and calm, I respectfully ask that I’m refunded the price of the room which was charged to my card.
Stayed 1 night in Jun 2024

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel stay ruined by poor dining experience

Nice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again. The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again
Stayed 1 night in Aug 2023

8/10 Good

Carsten

Liked: Staff & service, property conditions & facilities, room comfort

Yes we would come back...

We had a nice familyroom with fridge, microwave and cooking posibility. Nespresso and water. Very nice. First night on arrival the aircon didn't work. Next morning we got a much better room and a working aircon. Great service, thanks Mercure. ***** Beds were very comfy, pillows well you know, if it is not your own... Area around the hotel is very beautyfull. Breakfast is good. Pool is very nice. Last whole day we asked the staff to indicate the way to the biggest Carrefour to us. We got a trip to France to see a nice town. Again great service staff.. ***** When we got back from our trip to France however..... The room hadn't been cleaned. Not very nice. Wet towels lying on the floor, trashcan full. etc etc.... The staff, only one person, did a great job. New towels, new toiletpaper, new coffee, free drinks (beer) So what to say ? Hotel concierge service: GREAT JOB AND SERVICE Hotel cleaning: NOT OK We did't get a refund, should we????? Yes two major bummers = refund.... Would I come again? Yes without hesitation.
Stayed 4 nights in Jul 2023

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Gewoon goed
Stayed 1 night in Apr 2025

8/10 Good

Arnaud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscine intérieure et chambres familiales
Stayed 2 nights in Apr 2025

8/10 Good

Lothar

Liked: Staff & service, amenities
Die Funktionalität des Dusch- und Toilettenbereiches sollte überprüft werden. Ansonsten alles im grünen Bereich
Stayed 2 nights in Apr 2025

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie en propere kamer, lekker uitgebreid ontbijtbuffet.
Stayed 1 night in Apr 2025

8/10 Good

Niels

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fijn verblijf gehad. Schone en ruime kamers. Het zwembad was ook erg fijn na een mooie wandelroute door de omgeving. Personeel erg vriendelijk.
Stayed 2 nights in Apr 2025