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The Promissory Hotel

2.0 star property

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Photo gallery for The Promissory Hotel

Lunch and dinner served, Spanish cuisine - The Promissory Hotel (Roanoke)
Lobby - The Promissory Hotel (Roanoke)
Premier Suite, Multiple Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi - The Promissory Hotel (Roanoke)
Classic Room, 1 King Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi - The Promissory Hotel (Roanoke)
In-room safe, blackout drapes, iron/ironing board, free WiFi - The Promissory Hotel (Roanoke)
Located close to Center in the Square and Berglund Center, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe, and a bar. The on-site Spanish cuisine restaurant, ¡Suerte!, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available
  • Bar

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Signature Suite, 1 King Bed with Sofa bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

In-room safe, blackout drapes, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

Floor plan

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Premier Suite, Multiple Beds

Premier Suite, Multiple Beds | In-room safe, blackout drapes, iron/ironing board, free WiFi

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Classic Room, 1 King Bed

In-room safe, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom

In-room safe, blackout drapes, iron/ironing board, free WiFi

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed

View all photos for Premier Suite, Multiple Beds

Floor plan

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Loft, 1 Queen Bed with Sofa bed

Loft, 1 Queen Bed with Sofa bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Loft, 1 Queen Bed with Sofa bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Signature Suite, 1 Queen Bed

Signature Suite, 1 Queen Bed | In-room safe, blackout drapes, iron/ironing board, free WiFi

Signature Suite, 1 Queen Bed

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Downtown Roanoke, a neighborhood in Roanoke, The Promissory Hotel is in the entertainment district. Center in the Square and Mill Mountain Star are notable landmarks, and travelers looking to shop may want to visit Valley View Mall. Looking to enjoy an event or a game? See what's going on at Berglund Center or Salem Civic Center. Visit our Roanoke travel guide
Map
201 S Jefferson St, Roanoke, VA, 24011

What's nearby

  • Downtown Roanoke is an awesome hangout with some great bars and restaurants
    Center in the Square
    2 min walk - 0.1 miles
  • Lovely entrance to a wonderful museum to see the Norman Rockwell exhibit.
    Taubman Museum of Art
    3 min walk - 0.2 miles
  • One of the many trains on display. It's not the best museum by any means but for $8, you can't complain.
    Virginia Museum of Transportation
    8 min walk - 0.5 miles
  • Roanoke Pinball Museum
    2 min walk - 0.1 miles
  • Berglund Center
    15 min walk - 0.8 miles

Getting around

  • Roanoke Station
    3 min walk
  • Roanoke Regional Airport (ROA)
    16 min drive

Restaurants

  • Olde Salem Brewing Company
    3 min walk
  • Three Notch'd Craft Kitchen and Brewery
    2 min walk
  • Jack Brown's Beer & Burger Joint
    2 min walk
  • Corned Beef & Co
    1 min walk
  • City Market Building
    2 min walk

About this property

The Promissory Hotel

Hotel near Center in the Square
Located close to Berglund Center and Carilion Roanoke Memorial Hospital, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe, and a bar. The on-site Spanish cuisine restaurant, ¡Suerte!, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
You'll also find perks like:
  • Self parking (surcharge), a 24-hour front desk, and smoke-free premises
  • An elevator and luggage storage
Room features
All guestrooms at The Promissory Hotel offer comforts such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with hair dryers and shampoo
  • Mini fridges, daily housekeeping, and electrical adapters/chargers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 10 per night; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ¡Suerte!

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (48 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Detached private bathroom
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 10.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

Frequently asked questions

Is The Promissory Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 10.00 per night.

What time is check-in at The Promissory Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Promissory Hotel?

Check-out is at 11:00 AM.

Where is The Promissory Hotel located?

Located in Downtown Roanoke, this hotel is within 1 mi (2 km) of Center in the Square and Berglund Center. Carilion Roanoke Memorial Hospital and Mill Mountain Star are also within 3 mi (5 km). Roanoke Station is only a 3-minute walk.

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Reviews

The Promissory Hotel Reviews

9.6

Exceptional

10

Cleanliness

7.8

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 7 out of 9 reviews
Rating 8 - Good. 2 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 0 out of 9 reviews

Reviews

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to make us comfortable; the room was immaculate and the bed very comfortable. We will definitely stay there whenever we are in Roanoke. The only reason I gave it 4 instead of 5 stars is that the hotel has a small loading area and it would have been great to have had valet parking as the hotel makes use of a parking garage separate from the hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Lynden

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at The Promissory Hotel while visiting Roanoke for work. I thoroughly enjoyed my stay. The staff called me ahead of time to let me know which door to enter and where to park. Once getting there, they helped me with my bags to the room. The room was spotless and had a very unique vibe, unlike that of chain hotels. I also mentioned I would be staying in Roanoke more often so they offered to set me up with a frequent visitor rate. 10/10 recommend, I will be staying again!
Stayed 2 nights in Feb 2026