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The Promissory Hotel

Property class: 3

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Photo gallery for The Promissory Hotel

A spacious restaurant with multiple dining areas, green seating, and a mural of tropical plants on the wall. - The Promissory Hotel (Roanoke)
A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture. - The Promissory Hotel (Roanoke)
A modern kitchen with a dark wood staircase, a round dining table, and two green chairs. - The Promissory Hotel (Roanoke)
A modern living room with a grey sofa, a round coffee table, a floor lamp, and a vase with flowers. - The Promissory Hotel (Roanoke)
A modern living area with a sofa, armchairs, a dining table, and a kitchen in the background. - The Promissory Hotel (Roanoke)
Located close to Center in the Square and Taubman Museum of Art, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe, and a bar. The on-site Spanish cuisine restaurant, Suerte, serves dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with speed of 50+ Mbps.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Signature Suite, 1 King Bed with Sofa bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

A modern living room with a sectional sofa, a coffee table, a TV, and a kitchen area in the background.

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free WiFi

Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A kitchen with a dark wooden cabinet, a black refrigerator, a tiled backsplash, and a shelf with glasses and a framed picture.

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Loft, 1 Bedroom

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

Room

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

A modern living room with a sofa, coffee table, and TV. There is a window with blinds, a plant, and a vase with flowers.

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Loft, 1 Queen Bed with Sofa bed

A spiral staircase leading to a bedroom with a bed, a bedside table, and a wall-mounted clock.

Loft, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 Queen Bed

A bedroom with a bed, desk, chair, and a window with a view.

Signature Suite, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Downtown Roanoke, a neighborhood in Roanoke, The Promissory Hotel is in the entertainment district. Check out an event or a game at Berglund Center, and consider making time for Center in the Square, a top attraction not to be missed. Visit our Roanoke travel guide
Map
201 S Jefferson St, Roanoke, VA, 24011

What's nearby

  • A historic brick building with a large entrance and a sign reading "Miss Virginia."
    Center in the Square
    2 min walk - 0.1 miles
  • Colorful, striped fabric installations inside a building with a glass ceiling.
    Taubman Museum of Art
    3 min walk - 0.2 miles
  • A vintage steam locomotive numbered 1218 with visible mechanical components and a large circular headlight.
    Virginia Museum of Transportation
    8 min walk - 0.5 miles
  • Jefferson Center
    12 min walk - 0.7 miles
  • Berglund Center
    17 min walk - 0.9 miles

Getting around

  • Roanoke Station
    3 min walk
  • Roanoke Regional Airport (ROA)
    16 min drive

Restaurants

  • McDonald's
    15 min walk
  • Viet Sub
    2 min drive
  • Little Caesars Pizza
    4 min drive
  • Bob's Restaurant
    5 min drive
  • Firehouse Subs
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 8 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 8 to 16 for adults and USD 8 to 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Suerte
  • Suerte

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (48 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Detached private bathroom
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 16.00 for adults, and USD 8.00 to 16.00 for children
  • Covered self parking fee: USD 8.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Parking height restrictions apply

Frequently asked questions

Is The Promissory Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 8.00 per night.

What time is check-in at The Promissory Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Promissory Hotel?

Check-out is at 11:00 AM.

Where is The Promissory Hotel located?

Located in Downtown Roanoke, this hotel is within a 5-minute walk of Center in the Square and Taubman Museum of Art. Berglund Center and Carilion Roanoke Memorial Hospital are also within 2 mi (3 km). Roanoke Station is only a 3-minute walk.

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Reviews

The Promissory Hotel Reviews

9.6

Exceptional

10

Cleanliness

9.0

Amenities

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 109 out of 140 reviews
Rating 8 - Good. 23 out of 140 reviews
Rating 6 - Okay. 6 out of 140 reviews
Rating 4 - Poor. 2 out of 140 reviews
Rating 2 - Terrible. 0 out of 140 reviews

Reviews

Verified review

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and in a great location!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & convenient location in the center of Roanoke; kind & welcoming staff; hotel was very clean & well-maintained throughout.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and super friendly even before we arrived. Answered any questions promply. Warm welcome and smooth check in, a bit early even with no problems. The room was super spacious and very clean. Within walking distance to eateries and downtown shops with local merchandise. We highly recommend this hotel!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Jacalyn Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Loved the location! Loved the staff! Wish I could have stayed longer
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new boutique hotel in old bank- Lots of space ! Will be amazing once renovations are complete with the restaurant and cafe ! Use Campbell ST IN GPS TO FIND! Parking garage is right down Campbell and you can park right outside hotel to load and unload car. Many shops and restaurants within short walk. We loved eating breakfast at Ernie’s super sweet waitress and owner. Really fun town super nice people - came for concert in Salem
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Room was wonderful
Stayed 1 night in May 2026
Verified review

4/10 Poor

Dr. Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Promissory for one night, Friday 7/24/26. The staff were all friendly and helpful. The room was clean, modern and spacious. BUT these good attributes were offset by the fact that a neighboring property (Sidewinder) started playing loud, thumping disco music at 5 p.m. that continued without stopping until 2 a.m. Future guests should know that there will be no sleeping until after 2 a.m.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the location was perfect. Walkable to everything, including Berglund Center. Windows didn’t have blinds which should be corrected.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly, directing me to great restaurants and helpful tips about getting around town. The room looked and felt as if I was the first person to have stayed in the room.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very new hotel, and it showed in some small ways. It is a beautiful property with helpful, attentive, and friendly staff, but there were some amenities missing. No conditioner, no microwave, no iron, no closet. There weren't extra sheets/ pillows for the pull-out couch (although they were delivered promptly when requested). The "complimentary pastries and coffee in the lobby" mentioned on the website are only available on Mondays, which was a dissapointing surprise upon arriving. However, the staff was all very friendly and the property is very chic and cool- a very unique experience and I'd likely recommend it overall, and would visit again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a wedding and it was our first time staying at a hotel in Roanoke. We’ll definitely be booking here again. The rooms were spacious, spotless, and very comfortable. It appears the hotel is undergoing some renovations, so I’m sure it will be even better once the work is complete. The location is excellent, with coffee shops nearby and plenty of convenient parking. The staff was warm and welcoming, and we were even offered complimentary cold bottled water as soon as we checked in. Overall, it was a wonderful stay, and we highly recommend this hotel to anyone visiting the area.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel. The room was new and well-appointed with some of the old bank building charm. It's upscale while being quaint and comfortable. We were on the 4th floor. The room had amazing upper windows. Very cool! The staff was lovely. Very accommodating and friendly. The location is ideal, right in the middle of town. We were very happy to stumble upon the Promissory Hotel!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Close to many places to eat and drink.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Was under construction when we were there but we didn’t notice it at all. Staff was amazing
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great sized suite! Only down wide was there was still construction going on so we could hear that and there were some unfinished areas on our floor.
Stayed 2 nights in Mar 2026