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Hôtel Universel in Rivière-du-Loup

4.0 star property
Travelers splash in the indoor pool with waterslide or gather around the firepit at this Rivière-du-Loup hotel offering 24-hour services and convenient self-parking

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Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
Excellence Room 2 Queen Beds | Hypo-allergenic bedding available, desk, blackout drapes, soundproofing - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
A modern hotel lobby with a reception desk, a staircase, and a cityscape view. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
A modern restaurant with round tables and chairs, a patterned floor, and a unique ceiling design. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
An indoor swimming pool with a blue slide, large windows, and a view of the city. - Hôtel Universel in Rivière-du-Loup (Rivière-du-Loup)
Hôtel Universel in Rivière-du-Loup offers an indoor pool with waterslide and lifeguard. Enjoy a firepit for evening relaxation and dine at Restaurant Boreal with international cuisine. Free WiFi, extended parking, outdoor furniture, and multilingual staff enhance your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding available, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(138 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding available, desk, blackout drapes, soundproofing

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(62 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Classic Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a sofa, a chair, and a view of the city.

Classic Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A bedroom with a bed, a sofa, and a wall with a geometric design.

Classic Room, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a sofa, and a desk.

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(65 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Room

A hotel room with a bed, a sofa, a desk, a chair, and a small table with a plant.

Excellence Room

8.4 out of 10
Very good
(6 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Club Room

A modern hotel room with a bed, a sofa, a desk, and a chair.

Privilege Club Room

9.0 out of 10
Wonderful
(41 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

A modern bedroom with a bed, a sofa, and a wall-mounted TV.

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(56 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding available, desk, blackout drapes, soundproofing

Classic Room, 2 Queen Beds, Pool View

7.2 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Rivière-du-Loup, Hôtel Universel in Rivière-du-Loup is connected to the convention center. Musee du Bas St Laurent and Manoir Fraser are cultural highlights, and some of the area's activities can be experienced at Club De Golf De Riviere-Du Loup and Riviere-du-Loup Saint-Simeon Ferry. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails. Visit our Rivière-du-Loup travel guide
Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4

What's nearby

  • A waterfall, rocky cliffs, and a bridge in a forested area.
    Parc des Chutes
    5 min drive - 1.9 miles
  • Musee du Bas St Laurent
    18 min walk - 1.0 mile
  • Cegep De Riviere-du-Loup
    3 min drive - 1.2 miles
  • Centre Culturel Berger
    4 min drive - 1.7 miles
  • Pot-a-l'Eau-de-Vie
    12 min drive - 6.7 miles

Restaurants

  • Brulerie Ange Ou Démon
    3 min drive
  • Subway
    16 min walk
  • McDonald's
    13 min walk
  • Tim Hortons
    15 min walk
  • L'Innocent
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 054854, 2026-11-30

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Hôtel Universel in Rivière-du-Loup have a pool?

Yes, this property has an indoor pool. Pool access is from 8:30 AM–10:00 PM.

Is Hôtel Universel in Rivière-du-Loup pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of CAD 40.24 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hôtel Universel in Rivière-du-Loup?

Check-in start time: 4 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hôtel Universel in Rivière-du-Loup?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hôtel Universel in Rivière-du-Loup located?

Located in the heart of Rivière-du-Loup, this spa hotel is within 1 mi (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Centre Culturel Berger and Club De Golf De Riviere-Du Loup are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Universel in Rivière-du-Loup Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 1293 out of 2203 reviews
Rating 8 - Good. 561 out of 2203 reviews
Rating 6 - Okay. 218 out of 2203 reviews
Rating 4 - Poor. 82 out of 2203 reviews
Rating 2 - Terrible. 49 out of 2203 reviews

Reviews

Verified review

10/10 Excellent

Allain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great food at the restaurant,we enjoyed our stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Jean-Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with good size rooms and comfortable beds.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms, great pool, great for families. Great location.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, I do recommend making reservations for both dinner and breakfast. Quiet, clean, and well appointed. Thoroughly enjoyed our brief stay and would recommend this property to everyone.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds extremely comfortable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurant
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless room, quiet surroundings and a thoughtful and helpful staff We enjoyed our stay
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent pool and waterslide. Very nice restaurant ans spa services.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful & pleasant. Had dinner room service which was excellent. Clean room. Air conditioning worked well. Second stay there & would stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff! Nice place to! Will definitely book there again!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, comfortable, and lots of amenities
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and bathroom. Suitable for our family and pet.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and quiet. We were upgraded to a nice big room that looked to be newly renovated. Great for our family and we were traveling with a dog. They conveniently gave us a room on the first level with a door opening onto the parking lot.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel! No complaints! It was clean, the pool was nice, parking was included/free. The staff were great! We were having issues with our tv and one of the front desk staff came up to help.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Francois-Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet and well trained staff. We didn't do much at the hotel but the pool looked very cool with the slide. Friends highly recommended the restaurant, unfortunately we didn't go. Thank you for everything !
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with courteous staff. Bed was comfortable, the room was clean, and we had a sliding door, making it very easy to take our pup out when needed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff thank you
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. The food in the restaurant was excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late, tired and weary. Greeted by friendly staff given a clean cozy room. Morning coffee was excellent in room and in the nice restaurant. Would stay here again. Staff are A1.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite nice, spacious and bed was comfortable. Unfortunately some of the towels were old and thinned out. I even had a facecloth which was so worn out that it had 3 holes in it. Basic shower amenities were there however no body lotion which surprised me for that category of hotel. Staff were nice and friendly and service was very good. The adjacent restaurant was also very good. This is a nice place to stay with kids as they have an interior pool with a water slide which does get very busy during the holiday period.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for traveling, have stayed there many times but this time the room we stayed in had a very loud banging AC/ air conditioner which kept us awake all night.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, restaurant is terrific, staff pleasant, helpful and accommodating of non French speakers
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped at this hotel for one Overnight on our trip from Ontario to Nova Scotia. The hotel itself was beautiful and tastefully decorated. The hotel room was super clean and the beds were the most comfortable we have ever had in a hotel. The best part is the pool area which was quite large, has a hot tub, and a water slide. We didn’t eat in the restuarant but we saw lots of room service being delivered and it looks incredible. We ended up ordering pizza from down the street. I would 100% recommend and will stay again.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night, chose the hotel for the waterslide pool. Unfortunately didn’t know there was a maximum height (5f) and weight limit. My youngest (11 year old) was under the maximum but the slide felt unsafe as he kept landing very close to the edge of the pool. But for lighter and younger kids, they seemed to have lots of fun.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities
Clean room, really nice staff
Stayed 2 nights in Feb 2026