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Hotel Rio Lagartos

3.0 star property
Boardwalk/promenade hotel with a rooftop terrace and a 24-hour front desk

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Photo gallery for Hotel Rio Lagartos

Deluxe Studio Suite, Sea View | 1 bedroom, free WiFi, bed sheets
Comfort Triple Room, Garden View | 1 bedroom, free WiFi, bed sheets
Property grounds
View from property
Terrace/patio

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Pool
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Studio Suite, Sea View

Deluxe Studio Suite, Sea View | 1 bedroom, free WiFi, bed sheets

Deluxe Studio Suite, Sea View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Comfort Double Room, Garden View

1 bedroom, free WiFi, bed sheets

Comfort Double Room, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • Partial sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Triple Room, Sea View

Comfort Triple Room, Sea View | 1 bedroom, free WiFi, bed sheets

Comfort Triple Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Comfort Triple Room, Garden View

Comfort Triple Room, Garden View | 1 bedroom, free WiFi, bed sheets

Comfort Triple Room, Garden View

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Comfort Double Room, Partial Ocean View

Comfort Double Room, Partial Ocean View | 1 bedroom, free WiFi, bed sheets

Comfort Double Room, Partial Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Calle 14, 19, Río Lagartos, YUC, 97720

What's nearby

  • Municipal Palace - 3 min walk - 0.2 miles
  • Rio Lagartos Lighthouse - 3 min walk - 0.2 miles
  • Malecón Río Lagartos - 3 min walk - 0.2 miles
  • Playa Cancuncito - 19 min drive - 13.2 miles
  • Cenote Kikil - 54 min drive - 36.5 miles

Restaurants

  • ‪El Perico Marinero - ‬4 min walk
  • ‪Restaurante Danylu - ‬14 min drive
  • ‪Maleconcito Gourmet - ‬5 min walk
  • ‪Ria Maya Restaurant & Ecotours - ‬2 min walk
  • ‪Restaurante el Popular Vaselina - ‬15 min drive

About this property

Hotel Rio Lagartos

Hotel near Municipal Palace
Located close to Rio Lagartos Lighthouse, Hotel Rio Lagartos provides a poolside bar, a rooftop terrace, and shopping on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and a TV in the lobby
Room features
All guestrooms at Hotel Rio Lagartos feature comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 150 for adults and MXN 75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 100.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 75 for children
  • Crib (infant bed) fee: MXN 100.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 9 AM to 9 PM

Property is also known as

Hotel Hotel Rio Lagartos Rio Lagartos
Rio Lagartos Hotel Rio Lagartos Hotel
Hotel Hotel Rio Lagartos
Hotel Rio Lagartos Rio Lagartos
Rio Lagartos Rio Lagartos
Hotel Rio Lagartos Hotel
Hotel Rio Lagartos Río Lagartos
Hotel Rio Lagartos Hotel Río Lagartos

Frequently asked questions

Does Hotel Rio Lagartos have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM–9 PM.

Is Hotel Rio Lagartos pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Rio Lagartos?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Rio Lagartos?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Hotel Rio Lagartos?

Check-out is at noon.

Where is Hotel Rio Lagartos located?

Situated on the boardwalk/promenade, this hotel is within a 5-minute walk of Municipal Palace and Rio Lagartos Lighthouse.

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Hotel Rio Lagartos Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 212 reviews
Rating 8 - Good. 77 out of 212 reviews
Rating 6 - Okay. 17 out of 212 reviews
Rating 4 - Poor. 7 out of 212 reviews
Rating 2 - Terrible. 4 out of 212 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

8/10 Good

Qinglin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is excelent. Staffs are friendly and helpful.room is large.
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. We felt pampered and taken care of.
Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Biosphere

Great destination
Stayed 1 night in Jan 2025

6/10 Okay

Andrea

Liked: Cleanliness
The hotel seem like upgrades were made, but our bed sheets were stained, and also the bathroom shower was clogged.
Stayed 1 night in Jun 2025

10/10 Excellent

Stacy Jae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Staff were accommodating and helpful.
Stayed 2 nights in Dec 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and with the sunset dock.
Stayed 1 night in Jan 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay in Rio, with great views, a nice pool, and food service starting at 7am so you don’t miss out on morning flamingo tours, etc.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two day trip

Very comfortable hotel with a gorgeous warm pool. Hotel has its own dock where you can get picked up for waterboat tours.
Stayed 1 night in May 2023

6/10 Okay

François

Liked: Cleanliness, staff & service, property conditions & facilities
The room suite was good, clean and with a nice view. The wi-fi was excellent. But on the negative side the breakfast service was really poor, mediocre. It took us 45 minutes after the order to get our eggs. No choice in drinks. Poor choice in bearkfast stuff.
Stayed 3 nights in Mar 2025

6/10 Okay

Joy

Liked: Cleanliness, staff & service
No elevator, and the table is not leveled. No cups in the room.
Stayed 4 nights in Apr 2025

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, hotel was better that we expected. Excellent staff, food and drinks at the restaurant were great, fresh and delicous. Beatutiful view. Niece pool and garden, would highly recommend to anyone
Stayed 2 nights in Jan 2023

2/10 Terrible

Karen

I asked to cancel this hotel as it was an error. I wanted to book San Felipe in Baja California, not San Felipe in Cancun
Stayed 1 night in Nov 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the quaintness of the hotel. It was clean and presented well. We didn’t like the food that we had ordered. This is why we give the 4 star review.
Stayed 1 night in Feb 2024

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. The wifi was not good at all either in the room or the lobby. Basically non existent

8/10 Good

Susan

Liked: Cleanliness, staff & service
Staff are super helpful and friendly, the hotel is spotlessly clean. I really want to leave a good review as they are trying so hard, but there are shortcomings that could easily be addressed. The rooms are pretty basic and a couple of glasses, a hairdryer, extra towels etc would make a huge difference. Restaurant staff need proper training - they try very hard but seem unsure as to what they should be doing. They didn’t offer us the correct breakfast menu or explain options. There wasn’t much choice on the menu but food was ok.
Stayed 3 nights in Oct 2024

2/10 Terrible

Cindy

Disliked: Staff & service
We were welcomed with a drink, and sent up 3 flights of stairs to our room (my husband is 70), The room was mediocre and overlooked the kids playground. No waterview and not romantic. When I asked for a room with a view I was told NO. I was informed that waterview suites were only for families. I made it clear I wasnt on vacation to sleep outside a playground. As no alternative was offered we moved to another hotel,

2/10 Terrible

Anders

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

I have travelled all over the world. Stayed at many hotels from 1 star till 5 star. I know the hotel is a 3 star category, but it should be only 1 star. The bathroom was awful. I have never slept so bad in a bed. Even better to sleep on the floor. My wife even suggested we sleep in the car. And that never happened in our 25 years of marriage. No further comments before I get more upset. The price for that room should have been for free. And then I would still say no thank you. Has Hotel.com ever been at that hotel.
Stayed 1 night in Jan 2023

10/10 Excellent

Margarita

Stayed 1 night in Jun 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen cuarto
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Not clean and a lot of noise, need some barriers for the raccoons as they climb the AC boxes and we’re fighting on the balcony of our daughters room (3rd floor) which was frightening
Stayed 2 nights in May 2025

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel très aimable, serviable et disponible. Chambre spacieuse, propre et belle salle de bain, seul problème, la pression de la douche était faible. Mais le plus, un superbe couché du soleil sur le toit de l'hôtel ainsi que la visite d'une famille de mapache au bord de la piscine.
Stayed 1 night in Apr 2025

8/10 Good

Orly

Liked: Cleanliness, staff & service, amenities
Un hotel conveniente por su ubicación, fácil acceso. Estancia agradable. Alberca excelente Muy recomendable!
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Martyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación
Stayed 1 night in Apr 2025